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Douglas Inn & Suites

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Douglas Inn & Suites
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128 Reviews from our TripAdvisor Community

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Showing 127: English reviews
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Reviewed 1 week ago via mobile

Not a bad place to stay. The breakfast didn't have any meat and wasn't​ the best. Our room had an odor. But for the price it was ok. The bath tub had a a chunk out of it. Close to where I was going. The staff was nice and helpful.

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Helpful?
Thank Wanda G
DouglasInn, Public Relations Manager at Douglas Inn & Suites, responded to this review

Thank You We wanted to thank you for taking the time to review our establishment. We are glad that you liked our prices and our staff. We are also in the process of revamping our breakfast selections. Please come stay with us again in the future.

Reviewed 2 weeks ago via mobile

Excellent value for the price. Paid $79 (with tax). Stayed in a renovated room that was quite clean. Breakfast was adequate, though nothing to get too excited about (two choices of cereal, pastries/bagels/toast, instant oatmeal, juice, coffee, milk, apples, and biscuits and gravy). Room and hallway were quiet. The front desk staff (both evening and morning) were VERY polite and...

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Helpful?
Thank Erin R
DouglasInn, Public Relations Manager at Douglas Inn & Suites, responded to this review

Erin we want to first of all thank you for staying with us. Also thank you for the great review that you gave us. We look forward to accommodating you in the future.

Conway, South Carolina
Reviewed 2 weeks ago

In January, my mother passed away and we stayed here for the week of her funeral. Yesterday my sister passed away and I came to book a room here again. Chris and Julie were both great and we couldn't have asked for better service from them. I'm booking here again because they were go great.

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Helpful?
Thank charmed6879
DouglasInn, Public Relations Manager at Douglas Inn & Suites, responded to this review

Thank you so much for your great review and thank you for your business. It is always a pleasure speaking with you and your family and we are glad that you enjoy your stay with us.

Hart, Michigan
Reviewed 11 February 2017

First of all I must say the staff is awesome. They were all very friendly. If you a looking for a no frills hotel this is the place. We stayed here 2 nights while visiting our daughter at Lee University. Our room was fine and met all our needs. It was easy off 75 and close to campus too. The...

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Helpful?
Thank marla2911
DouglasInn, Public Relations Manager at Douglas Inn & Suites, responded to this review

Thank you for your feedback about your recent stay! We would like to sincerely apologize that you did not receive the level of customer service that you deserved. This is definitely not the norm for our staff. We have shared your comments with our entire staff. We always want our guests to have the very best stay possible and we...

Cleveland, Tennessee
Reviewed 4 February 2017 via mobile

We were in Cleveland for a funeral but Chris and Julie both helped make our stay a lot less sad. They were both much more pleasant than necessary and made coming back to the room pleasant instead of a hassle. Both were super nice and had a ton patients for our teenagers during a stressful time. They deserves raises. Thank...

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Helpful?
Thank NoahRCarver
DouglasInn, Public Relations Manager at Douglas Inn & Suites, responded to this review

Thank you so much for being a guest at our Douglas Inn & Suites, and for taking the time to write such an outstanding review on Trip Advisor! Our staff takes a great deal of pride on providing genuine to all of our guests and by your review it sounds like we accomplished our goal. Again, thank you for staying...

Braxton
Reviewed 17 January 2017 via mobile

Our youth group stayed at Douglas Inn and Suites in Cleveland, TN on the way to Xtreme Winter 2016 in Gatlinburg. The convenience to the interstate was great! Nice, clean hotel with friendly front desk personnel! We only stayed one night but enjoyed the stay?

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Helpful?
Thank jsherrin
DouglasInn, Public Relations Manager at Douglas Inn & Suites, responded to this review

Thank you so much for saying with us, and for the four star review on TripAdvisor! We are delighted to know that you enjoyed your stay. Again, thank you for staying with us and for the positive feedback.

Reviewed 15 January 2017 via mobile

It was acceptable for the price paid. The front desk staff were pleasant and friendly. The rooms were decent, a little outdated and smelt of smoke. (non-smoking rooms.) If it was priced higher, I'd be expressing my opinion to the staff.

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Helpful?
Thank jmar367
DouglasInn, Public Relations Manager at Douglas Inn & Suites, responded to this review

Thank you for taking the time to review our hotel. I am sorry to read that we did not meet your or our expectations. I will be sharing this with my team and use it as a training tool to better our service. We hope we can serve you better in the future. Thank you for your business.

Minnesota
Reviewed 2 January 2017

Older hotel updated, rooms were modern and clean. We liked the first floor room with its door to the outside, very handy to take the dog out. Cracker Barrel restaurant is right next door Breakfast room had several hot items including eggs

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1Thank Retiredbeanctr
DouglasInn, Guest Relations Manager at Douglas Inn & Suites, responded to this review

Thank you for the recommendation and the very nice review. We truly appreciate your visit to Cleveland,Tn and we look forward to host your next trip.

Grand Rapids, Michigan
Reviewed 18 December 2016 via mobile

We stayed here while dropping my son at school. It is an excellent value. Does this mean it has the biggest room, most expensive furniture, and a gourmet breakfast? Of course not. However, if you're looking for an affordable place to sleep with friendly staff and clean, comfortable furnishings then look no further. We have stayed in more expensive places...

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Helpful?
Thank ThomasRex71
DouglasInn, Public Relations Manager at Douglas Inn & Suites, responded to this review

We appreciate the great review and the must stay recommendation. It was a pleasure hosting your visit to Cleveland ,Tn. Thank you for selecting our Douglas Inn during your trip.

Nokomis, Florida
Reviewed 16 November 2016

We wish that our stay had lived up to the positive reviews we had read. Our experience, however, was primarily a disappointment - although we will start by giving the hotel kudos for its attempts to try to bring an old property up to some standard of quality. Unfortunately a number of situations make it impossible for us to recommend...

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Helpful?
Thank BobetteMG
DouglasInn, Guest Relations Manager at Douglas Inn & Suites, responded to this review

We sincerely apologize for the inconveniences you experienced while staying with us. We appreciate the time you set aside to submit this review. Thank you for staying with us, and we hope that you give us the chance to offer you a better accommodating stay in the future.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
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Questions & Answers

Here's what travellers have asked, with answers from Douglas Inn & Suites staff and other travellers.
5 questions
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Roanoke, Virginia
over a year ago
Jonesborough, Tennessee
over a year ago
Oak Ridge, TN
over a year ago

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Questions? Get answers from Douglas Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Second floor rooms have interior doors that have direct access to all amenities.”
 of 5 bubbles Schweitzers, 2 Oct 2016 | Read review
“rooms not facing highway”
 of 5 bubbles grandkids495, 5 Sep 2016 | Read review
“Second floor less noise”
 of 5 bubbles U3787PMjohnf, 26 Aug 2016 | Read review
“Room 102 was awesome. I imagine they all are :-)”
 of 5 bubbles KathleenU684, 14 Jul 2016 | Read review
“Our room was 'typical', but was fine in all respects. Although the motel is located near the interstate, there were NO noise problems.”
 of 5 bubbles barrysX2252EB, 17 May 2016 | Read review
5 of 5