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Franklin Marriott Cool Springs

Traveller (90)
Room & Suite (50)
Dining (8)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders GreenPartner
The Franklin Marriott Cool Springs is centered in the heart of the thriving Cool Springs area just south of Nashville close to tourism attractions, restaurants, the Galleria mall, sports facilities, and entertainment venues.This classic hotel features in-room refrigerators, free cribs and rollaway beds, 300 guest rooms, Stave Regional Kitchen and Lounge, the Stirrup Cup lounge, indoor pool and patio, 24 hour fitness facility, business center, in room dining, WiFi, 24 hour sundry shop, free parking and 35,000 feet of flexible meeting space for the perfect conference, corporate meeting, wedding, and social event. WiFi is available for free in public areas, and has a surcharge of $9.95/day in rooms.
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Property amenities
Pool
Free parking
Restaurant
Fitness Centre with Gym / Workout Room
Room service
Bar/Lounge
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Paid Internet
Paid Wifi
Public Wifi
Wheelchair access
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Room features
Air conditioning
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Safe
Family
HOTEL CLASS
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597Reviews
140Photos
1Q+A
100Room tips
Traveller rating
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  • 22
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Popular mentions
I just went back and read my last review of this hotel from August 2017, and I definitely need to post an update to avoid giving anyone the wrong idea. This has always been our favorite hotel in Franklin, and my husband and I make sure to visit at least once a year. After this
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Response from Joe V, Front Office Manager at Franklin Marriott Cool Springs
Responded 3 days ago
Dear Nhankins, Thank you for the feedback from your recent stay with us. I am sorry to hear we fell short in meeting your and our expectations. We will review your comments with our staff and use this as training opportunity. Thank you for staying with us and we hope you will give us another opportunity in the future.
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Room was clean, bed comfortable, pillows I wish I could take home. Access to my Hulu or Netflix account on TV in room. Location is excellent with interstate, shopping, and restaurants nearby. Starbucks in lobby. Excellent check in out service. Will stay again when in town for
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Super clean facility. Nice eatery on site. Lots of great meeting rooms. Great location for a conference. Lots of shopping a short drive away. Staff was very friendly for late check out and other requests.
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Staff all very friendly. Conference staff also very efficient. Why has Marriott eliminated closets? It looks cheap and isn't convenient if you use the luggage stand below and are trying to hang dresses. Who designed the bathroom with the toilet right behind the door? Why is
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Overall an okay experience. Customer-facing staff for the most were very nice and accommodating-- I appreciated their efforts! When I first got into my room, I was pleased that it looked updated and very clean. What I didn't know until later that night was: (1): every time I
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Response from Joe V, Front Office Manager at Franklin Marriott Cool Springs
Responded 11 Feb 2019
Dear Bypass4u, Thank you for your feedback. We will be looking into your concerns that you mentioned and resolving any issue we find. We are sorry for the inconvenience and hope you will stay with us agian when your travels bring you back to Franklin.
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TsukinoPrincess, Rollaways are complimentary. Also if you would like to request a fridge please contact us directly, at (615) 261-6100. They are available on a first come first serve basis, we will try our best to get a fridge to you. Thank You for selecting the Franklin Marriott and we look forward to hosting you. Please let us know if you may assist you in any way.
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"Away from elevators and ice maker"
"Bring your own mattress and pillow, yoga mat if you plan to take your shoes off, and steel toed shoes if you plan to sit on the toilet"
"Higher the better, facing south."
"Stay somewhere else"
"Room rate is 200-350 per night unless you have a special"
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PRICE RANGE
US$165 - US$316 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
franklin marriott cool springs hotel franklinmarriott franklin
LOCATION
United StatesTennesseeFranklin
NUMBER OF ROOMS
300
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