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I have been staying at this hotel for 14 years. Done. Checked in yesterday, requested a quiet room. Later in the evening I could hear the guests next door. I called this morning to request another room. Apparently i was given an adjoinjng room, hence...More
Response from Joe V, Manager at Franklin Marriott Cool SpringsResponded 4 days ago
Thank you for your comments. First, please accept my sincerest apologies regarding the noise issues as well as the rude response that you received from our Front Desk team. We would love the opportunity to discuss the issue further and have the chance to win...More
For the last few Easters a group of my friends, their families have attended the elaborate Easter Brunch.
I cannot think of anything that is not served...from exquisite desserts that adorn three or four tables, to hand carved meats, a...More
There for a long weekend and would go back again and again. Little things matter to road warriors, fast elevators, friendly attentive staff, ample room to relax outside your room, this place had it all. The breakfast buffet was first class, fresh berries, salmon, lunch...More
I stayed here for a work event which was at the Marriott. The hotel staff were very friendly and accommodating! I have stayed at nicer Marriotts, but this one was fine for one night. The room service was good. The rooms were fairly small and...More
We usually stay at a Hampton Inn or Best Western. When Family Life Weekend was booked at the Marriott, we decided to stay there, more from a convenience standpoint. Everything looked great--pristine, clean. But appearances can be deceiving. Everything was wrong in our room. The...More
Thank Brad E
Response from Joe V, Front Office Manager at Franklin Marriott Cool SpringsResponded 3 weeks ago
Dear Brad E,
Thank you for sharing your feedback on the Franklin Marriott Cool Springs. I am disappointed to read that we did not meet your expectations and apologize your stay was less than perfect. We will work to overcome our shortfalls and hope to...More
Rollaways are complimentary. Also if you would like to request a fridge please contact us directly, at (615) 261-6100. They are available on a first come first serve basis, we will try our best to get a... More
Rollaways are complimentary. Also if you would like to request a fridge please contact us directly, at (615) 261-6100. They are available on a first come first serve basis, we will try our best to get a fridge to you.
Thank You for selecting the Franklin Marriott and we look forward to hosting you. Please let us know if you may assist you in any way.
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"Bring your own mattress and pillow, yoga mat if you plan to take your shoes off, and steel toed shoes if you..."