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Hyatt Place Nashville/Franklin/Cool Springs

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Traveller (73)
Room & Suite (24)
Dining (7)
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Overview
  • Excellent56%
  • Very good25%
  • Average10%
  • Poor5%
  • Terrible4%
Travellers talk about
“front desk staff”(23 reviews)
“wet bar”(5 reviews)
“sitting area”(10 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (588)
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584 results
Traveller rating
321
147
61
31
24
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LanguageEnglish
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321
147
61
31
24
Show reviews that mention
All reviewsfront desk staffwet barsitting areaking roomnice hotelwould stay here againconvenient locationgalleria mallfranklin cool springsvolleyball tournamentrooms are spaciousstaff was very friendlylots of restaurantsgreat roommini fridgepleasant stayeasy access
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1 - 5 of 584 reviews
Reviewed 6 days ago

This is the definition of hotel, staff that has been together for over a decade and has true synergy. Everything exceeded expectations. Too many new hotels these days with staff that are brand new to the industry and don't understand true customer service or have...More

Review collected in partnership with Hyatt Hotels
Thank tmathews311
Response from TColemanP, Manager at Hyatt Place Nashville/Franklin/Cool SpringsResponded 5 days ago

Dear Valued Guest - Thank you so much for your awesome review of our hotel! We greatly appreciate it! We are also thrilled that our staff left a good impression with you. Thank you so much for choosing Hyatt Place Nashville/Franklin/Cool Springs! Please come back...More

Reviewed 2 weeks ago

This was a vey nice hotel, in a great location. Would recommend this hotel to anyone looking for a great place to stay. Clean, good location, great value. Staff is very good, willing to assist. Rooms were clean, and stay was quite and restful.More

Review collected in partnership with Hyatt Hotels
Thank andrewh20152015
Response from TColemanP, Manager at Hyatt Place Nashville/Franklin/Cool SpringsResponded 1 week ago

Dear Valued Guest - Thank you for giving such a wonderful review of your hotel! We absolutely love to hear when our guests are happy with their stay, and I am so happy to hear you would recommend our hotel to your friends and family!...More

Reviewed 2 weeks ago

If you're looking for a comfortable, friendly, home away from home feel in a hotel - Hyatt Place Cool Springs is it..The rooms are clean, the service is friendly and warm and there's coffee/breakfast in the mornings...win win!More

Review collected in partnership with Hyatt Hotels
Thank slane970
Response from TColemanP, Manager at Hyatt Place Nashville/Franklin/Cool SpringsResponded 1 week ago

Dear Valued Guest - Thank you for taking time out to give a review of your stay with us. Thank you so much for your kind words regarding our staff and hotel! We are so glad to hear how much you enjoyed our friendly staff...More

Reviewed 3 weeks ago

Clean, convenient, rooms were perfect for what we needed. Staff was mediocre at best. We arrived after 10 hours of driving late at night. We had to wait about 20 minutes to check in as there were others in line before us and the 1...More

Thank ncga2r
Response from TColemanP, Manager at Hyatt Place Nashville/Franklin/Cool SpringsResponded 2 weeks ago

Dear Valued Guest - Thank you for your review of your recent stay with us. We are pleased to hear you enjoyed our convenient location and clean accommodations. We would love to have you back on your next trip to the Franklin Tn area. Thank...More

Reviewed 3 weeks ago via mobile

I stayed here the night before a business meeting in the area. It was a convenient location which facilitated an easy drive the next morning to the meeting, virtually traffic free. The hotel was clean and the staff was friendly and accommodating.More

Thank Michael K
Response from TColemanP, Manager at Hyatt Place Nashville/Franklin/Cool SpringsResponded 3 weeks ago

Dear Valued Guest - Thank you for giving a kind review of your most recent stay with us. We are thrilled to find that you enjoyed our convenient location and friendly staff! We would love for your to come back and visit us on your...More

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About
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room Service
Bar/Lounge
Breakfast included
Restaurant
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Breakfast included
Meeting Rooms
Laundry Service
Multilingual Staff
Conference Facilities
Dry Cleaning
Concierge
Room amenities
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Outdoor pool
Restaurant
Details
Price range
US$136 - US$314 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Franklin
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$136 - US$314 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Franklin
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (73)
Room & Suite (24)
Dining (7)
Pool & Beach (1)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
brownsugartraveler
30 October 2017|
Answer
Response from TColemanP | Property representative |
Thank you for your inquiry. We do not have a washer and dryer on property for guest use. However, we do offer a laundry service, that gives you the opportunity to deliver your laundry items (in a hotel provided laundry bag... More
0
Votes
Kelly S
19 February 2017|
Answer
Response from TColemanP | Property representative |
Yes, we request dogs and cats only. There is a one-time fee of $75. Thank you for your inquiry!
0
Votes
5 February 2017|
AnswerShow all 4 answers
Response from Carla L | Reviewed this property |
I didn't take a pet so I'm not sure.
0
Votes
Room Tips
"Park in the back and you can be very close to the door."
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"Highest floor is 6th and either ends of the hall are the most quiet."
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"The Grand Bed Cozy Corner Sleep Sofa is the best room. Very Spacious!"
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"Room with two full beds on a high floor offered quiet and relaxing stay,"
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