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Hyatt Place Nashville/Franklin/Cool Springs

Traveller (76)
Room & Suite (55)
Dining (7)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Free parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room service
Bar/Lounge
Breakfast Available
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Wheelchair access
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Room features
Air conditioning
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Business
Family
HOTEL CLASS

Location

Full view
60Somewhat walkable
Grade: 60 out of 100
106Restaurantswithin 0.75 miles
13Attractionswithin 0.75 miles
672Reviews
142Photos
4Q+A
48Room tips
Traveller rating
  • 372
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  • 71
  • 33
  • 27
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Popular mentions
We stayed here for a week while vacationing in the Nashville area. The staff at this hotel are probably the most pleasant that we have ever encountered. I don’t think we have laughed as much with staff, nor overheard as much laughter from the staff with other guests. They
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The few times I needed anything the staff took care of it. Very nice and clean room, and the breakfast was definitely above average. The sausage gravy and biscuits were just like Mama used to make. And the fresh fruit was always good.
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Review collected in partnership with Hyatt Hotels
This hotel is very nice, however, the cleaning was sub-par. I had to change rooms half way through my stay because ants covered my shower floor! The bar area was also not cleaned, as I didn't get a fresh mug at all when drinking tea nightly. The customer service of the check
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Review collected in partnership with Hyatt Hotels
Response from TColemanP, Manager at Hyatt Place Nashville/Franklin/Cool Springs
Responded 5 days ago
Dear Valued Guest - Thank you for your review. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards, Tiffany Coleman Operations Manager
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Our room was clean, comfortable and quiet. The location of the Hyatt Place Nashville/Franklin/Cool Springs was conveniently located near restaurants, retail and gas stations. We were greeted with a smile and registration was swift.
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Review collected in partnership with Hyatt Hotels
Response from TColemanP, Manager at Hyatt Place Nashville/Franklin/Cool Springs
Responded 2 weeks ago
Dear Valued Guest - Thank you for your review of your most recent stay with us! We are so happy to hear how much you enjoyed our convenient location. We would love for you to come back and stay with us on your next trip to the Franklin area. Thank you for choosing Hyatt Place Nashville/Franklin/Cool Springs. Tiffany Coleman Operations Manager
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We were passing through and stayed here. Great location with lots of shopping and restaurants. Free breakfast had a large variety. Very friendly staff and nice clean room. We were the elevator but did not hear any noise.
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Response from TColemanP, Manager at Hyatt Place Nashville/Franklin/Cool Springs
Responded 3 weeks ago
Dear Valued Guest - Thank you for your review of your most recent stay with us. We are happy to hear how much you enjoyed our breakfast and and friendly staff. We would love to see you on your next trip to the Franklin, TN area. Thank you so much for choosing Hyatt Place Nashville/Franklin/Cool Springs. Tiffany Coleman Operations Manager
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Photo provided by managementHyatt Place Nashville/Franklin/Cool Springs
Photo provided by managementHyatt Place Nashville/Franklin/Cool Springs
Fridge, desk, wet bar.
The outlets on both sides of the bed were covered by a shelf, rendering them USELESS!
Bathroom was uncomfortably small!
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Do you offer a washer and dryer for guest use?
Thank you for your inquiry. We do not have a washer and dryer on property for guest use. However, we do offer a laundry service, that gives you the opportunity to deliver your laundry items (in a hotel provided laundry bag) to the front desk anytime before 9AM. We will then send them off and have your items back by 7PM that evening.
0 votes
Yes, we request dogs and cats only. There is a one-time fee of $75. Thank you for your inquiry!
0 votes
What is the exit on Interstate 65 that I take to reach the hotel?
We used exit 68 (Moore's Lane), then Galleria Boulevard, then east on Bakers Bridge Road over I-65. The Hyatt is next to and behind a car dealership.
0 votes
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"We had 5th floor"
"We had a corner room on top floor and I never heard any neighbors or staff while in room."
"Park in the back and you can be very close to the door."
"Highest floor is 6th and either ends of the hall are the most quiet."
"The Grand Bed Cozy Corner Sleep Sofa is the best room. Very Spacious!"
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PRICE RANGE
US$118 - US$270 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt place nashville/franklin/cool springs hotel franklinhyatt place franklinhyatt franklinfranklin hyatt
LOCATION
United StatesTennesseeFranklin
NUMBER OF ROOMS
128
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