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Hyatt Place Nashville/Franklin/Cool Springs

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Traveller (73)
Room & Suite (24)
Dining (7)
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Overview
  • Excellent56%
  • Very good25%
  • Average10%
  • Poor5%
  • Terrible4%
Travellers talk about
“front desk staff”(23 reviews)
“sitting area”(10 reviews)
“nice hotel”(19 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Free Airport Transportation
3 Star Hotel
All hotel details
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Rooms
2 Jul3 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (597)
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Traveller rating
326
148
63
32
24
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LanguageEnglish
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326
148
63
32
24
Show reviews that mention
All reviewsfront desk staffsitting areanice hotelconvenient locationking roomwould stay here againfranklin cool springsgalleria mallvolleyball tournamentrooms are spaciouslots of restaurantsmini fridgegreat roomstaff was very friendlypleasant staya great place to stayeasy access
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1 - 5 of 593 reviews
Reviewed 2 days ago

So glad this is a little out of Nashville - in Frankin/Cool Springs. It was so quiet and close to great restaurants and shops. The room was designed well with a small divider between the bedroom area and living room, which gives it a more...More

1  Thank peacemamasunshine
Reviewed 4 days ago

Overall guest room was very nice but customer service would keep me from coming back. Check in was a mess and the front desk member was acting as check in and bartender not allowing her to prioritize checking in guests. I had to wait too...More

Review collected in partnership with Hyatt Hotels
Thank brittanya877
Response from TColemanP, Manager at Hyatt Place Nashville/Franklin/Cool SpringsResponded 3 days ago

Dear Valued Guest - Thank you for completing a review of your most recent stay with us. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. Again, I apologize for the inconvenience...More

Reviewed 5 days ago

The hotel is on the old side and should be redone. Ants were all over the room and got into the luggage and bit my child. I was offered $50 off the room when stay cost $700. The food was good. They have a full...More

Review collected in partnership with Hyatt Hotels
Thank jessicacK2479II
Response from TColemanP, Manager at Hyatt Place Nashville/Franklin/Cool SpringsResponded 3 days ago

Dear Valued Guest - Thank you for completing a review of your most recent stay with us. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your...More

Reviewed 5 days ago

Hidden behind trees of TN, set back from a main road is a quiet and peaceful property containing this hotel. It is located in an excellent area. Located quite close to the major interstate that brings a visitor into Nashville within 20 minutes. There are...More

Review collected in partnership with Hyatt Hotels
Thank cindyjchambers
Response from TColemanP, Manager at Hyatt Place Nashville/Franklin/Cool SpringsResponded 3 days ago

Dear Valued Guest - Thank you for your most kind review of our hotel! We are thrilled to hear about how much you enjoyed our convenient location, and tasty food options this location offers. We would love to have you back on your next visit...More

Reviewed 1 week ago

This is the best and most friendly staff, from top to bottom, I have ever experienced. They truly make me feel at home when working several days each week away from home. The hotel is clean and comfortable. As a woman Traveling alone I feel...More

Review collected in partnership with Hyatt Hotels
Thank jdavis22018
Response from TColemanP, Manager at Hyatt Place Nashville/Franklin/Cool SpringsResponded 3 days ago

Dear Valued Guest - Thank you so much for your kind review. We are so thankful to have such a wonderful guest like you staying with us. We are so happy we are able to make you feel home away from home. Thank for choosing...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room Service
Bar/Lounge
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Breakfast included
Meeting Rooms
Laundry Service
Multilingual Staff
Conference Facilities
Dry Cleaning
Room amenities
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Outdoor pool
Details
Price range
US$137 - US$281 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Franklin
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$137 - US$281 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Franklin
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (73)
Room & Suite (24)
Dining (7)
Pool & Beach (1)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
brownsugartraveler
30 October 2017|
Answer
Response from TColemanP | Property representative |
Thank you for your inquiry. We do not have a washer and dryer on property for guest use. However, we do offer a laundry service, that gives you the opportunity to deliver your laundry items (in a hotel provided laundry bag... More
0
Votes
Kelly S
19 February 2017|
Answer
Response from TColemanP | Property representative |
Yes, we request dogs and cats only. There is a one-time fee of $75. Thank you for your inquiry!
0
Votes
5 February 2017|
AnswerShow all 4 answers
Response from Carla L | Reviewed this property |
I didn't take a pet so I'm not sure.
0
Votes
Room Tips
"We had a corner room on top floor and I never heard any neighbors or staff while in room."
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"Park in the back and you can be very close to the door."
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"Highest floor is 6th and either ends of the hall are the most quiet."
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"The Grand Bed Cozy Corner Sleep Sofa is the best room. Very Spacious!"
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