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Aloft Nashville - Cool Springs

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Aloft Nashville - Cool Springs
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451 Reviews from our TripAdvisor Community

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Showing 448: English reviews
Covington, Tennessee, United States
Reviewed 2 days ago NEW

I'm not really sure what we were expecting but did paid for the second night and didn't stay but one. For the positive side, the hotel is very clean. On the negative side, the parking lot was very dark, the room very small and dark due to very little lighting and the walls were paper thin. The wall heating/cooling unit...

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Helpful?
Thank Pat E
Memphis, Tennessee
Reviewed 2 days ago NEW

I have stayed here many times and have noticed a bit of a trend with the room hardware. Specifically, the window air/heating units and getting louder/noisier. My most recent stay was especially rattly. Also, and this is no fault of the hotel, I-65 is getting busier every year. Make sure you ask for a room on the opposite side of...

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Thank 80sTiger
Reviewed 6 days ago NEWvia mobile

This hotel little young for me and my wife of 24 yes but everything was really nice. Check in as smooth ,they even gave us a 1:30 checkout. The room was comfy and clean. The blackout shades was awesome. We slept Luke teenagers. If ever a chance we will be back...

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Thank SLhardiman
Reviewed 1 week ago via mobile

Clean, Friendly Place BUT........ Noisy as heck because of its proximity to the freeway. Could not sleep the whole night coz of freeway noise. The buildings made cheap of cardboard, drywall and wall paper.... No brick and mortar hence no sound insulation and you can hear all the action on the freeway. Will only stay here next time if I...

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Helpful?
Thank Jay N
Management response:

I would like to thank you for choosing to stay with us at the beautiful Aloft Nashville Cool Springs. We really appreciate your valuable feedback. We have many wonderful quiet rooms on the opposite side from the interstate, to choose from. Providing superior guest service is our priority. We look forward to your next stay with us.

Reviewed 2 weeks ago via mobile

Stayed here while passing thru. Good location easy parking and pet friendly. Seems newer and cleaner than many other Alofts I have stayed in. Lobby, amenities, and room size typical for an Aloft. Staff was courteous.

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Helpful?
Thank Windsurfdoc
Management response:

I would like to thank you for providing us with your valuable feedback. Thank you for staying with us at our beautiful Aloft Cool Springs hotel in Franklin, TN. We love our location and we are proud of being a Pet Friendly hotel. We maintain high standards and providing superior guest service is our priority. We look forward to your...

San Francisco, California
Reviewed 2 weeks ago

I stayed here for 3 nights recently on a business trip. Nice things: Location - Plenty of dinner options with bunch of eateries and mall nearby. Free Shuttle Service - Drop and pick guests from/to nearby businesses in cool springs vicinity Not so Nice: No Lounge for platinums Breakfast sucks No closets in rooms. Dark corridors, could light it up...

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Thank Iqbal A
Management response:

As the new General Manager, I would like to thank your for giving us an opportunity to serve you at the beautiful Aloft hotel in Cool Springs. We are also very thankful that you took the time to provide us with your valuable feedback. We are proud of our location, shuttle service and keyless entry and we are glad that...

Bethesda, MD
Reviewed 2 weeks ago

Although the room was fairly large for a hotel at this price point, there are better properties in the area without as many flaws. I agree it has a chic facade and little more. Maybe the bliss toiletries are a plus for some. 1. Super noisy "window style" heater/aircon unit. REALLY? This is a relatively new build. Why did the...

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Thank travel_wahoo
Management response:

As the new General Manager, I would like to thank you for providing us with your valuable feedback. I apologize for any inconvenience that we may have caused. We have addressed the issues and we are focused on improvement in the necessary areas. Our steady improvement is resulting in a hotel that we can all be proud of. I would...

Saint Charles, Illinois
Reviewed 3 weeks ago

Stayed here for a couple of days and I found the hotel to be nice but different. It's design and layout is not your typical hotel. It seems to want to appeal to a younger group and that's who I mostly seen in there. It has a pool table in the lobby, modern yet retro seats there as well, with...

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Helpful?
Thank Skylark89
Management response:

As the new GM, I would like to thank you for providing us with your valuable feedback. We are glad that you appreciate the unique design and layout of the beautiful Aloft Nashville - Cool Springs hotel. Also, we are pleased that our accommodating staff, provided you with excellent service. We have addressed the issues you mentioned and we are...

Boston, Massachusetts
Reviewed 3 weeks ago

I stayed here because of the advertised "wired internet port in every room" claim -- tech savvy hotel is what I was led to believe but instead my video conference had to compete with wireless devices for bandwidth because there was no RJ45 port in the room. I soon discovered that Aloft is marketing on a facade that is nothing...

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Thank Gene S
Management response:

As the new General Manager, I would like to thank you for providing us with your valuable feedback. I would also like to apologize for any inconvenience that we may have caused. Thanks to your help, we are getting even better. We are addressing the issues and we are making great strides toward complete guest satisfaction, every day.

St. Louis
Reviewed 4 weeks ago

Aromatherapy heaven as you walked in the doors, but not overpowering. Staff was incredibly helpful, especially since we relocated from a bad hotel experience at a different property. Beds were very comfortable, great layout in the room. Lots of storage. Cozy conversation area and small bar with live music was a welcome reprieve too. Will certainly be back, and will...

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Thank Amy B
Management response:

I would like to thank you for providing us with your valuable feedback. We are pleased that our staff to excellent care of you and your family. We are so glad that you enjoyed our brand new bedding as well. Our associates are committed to creating positive memorable experiences for every guest, every time. We look forward to your next...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Aloft Nashville-Cool Springs is adjacent to Cool Springs Galleria Mall, and within easy access to Interstate 65 and the birthplace of country music. Relax and recharge with the pool, gym or lounge. ... more   less 

Additional Information about Aloft Nashville - Cool Springs

Address: 7109 S Springs Dr, Franklin, TN 37067-1616
Region: United States > Tennessee > Franklin
Price Range: £85 - £165 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Aloft Nashville - Cool Springs 3*
Number of rooms: 143
Reservation Options:
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Also Known As:
Aloft Nashville - Cool Springs Hotel Franklin
Aloft Hotel Franklin
Hotel Style:
#7 Family Hotel in Franklin
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Questions & Answers

Questions? Get answers from Aloft Nashville - Cool Springs staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away from the I-65 side”
 of 5 bubbles 80sTiger, 8 Dec 2016 | Read review
“dark corridors, music in elevators”
 of 5 bubbles 611iqbala, 24 Nov 2016 | Read review
“Stay away from room 333 next to garbage bins. This was in a Monday.”
  • Above sink on ceiling
 of 5 bubbles jjfnm, 19 Sep 2016 | Read review
“Higher room”
 of 5 bubbles 918russs, 21 Aug 2016 | Read review
“Quieter on the south side”
 of 5 bubbles Iain1966, 3 Aug 2016 | Read review
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