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Hilton Garden Inn Nashville Franklin / Cool Spring

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Hilton Garden Inn Nashville Franklin \/ Cool Spring
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685 Reviews from our TripAdvisor Community

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Showing 683: English reviews
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Nashville, Tennessee
Reviewed 2 days ago NEW

It's just a hotel room... an expensive basic hotel room. We came for a couples weekend away from the kids, so it was nice, but don't expect any extras. breakfast is not included, we had to ask for towels at the pool, and it was $2.75 for a candy bar...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Aneika
Elle P, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Hi Aneika, I'm sorry your stay wasn't as fabulous as we would have hoped. We do offer several rate plans that include breakfast so be sure to ask for those next time you book. Unfortunately on busy weekends those pool towels run low and housekeeping just can't keep up! I will be sure to pass your feedback along to the...

Nashville TN
HOTEL’S FAVOURITE REVIEW
Reviewed 22 December 2016

We stayed for one night. It's a fabulous hotel. The grounds are neat and well-groomed, and the inside is full of warm colors, wood trim, and beautiful carpet and tile. There's even an extraordinary glass fireplace in the lobby. All around the hotel we met friendly staff, from the housekeepers all the way to the general manager. They have a...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank bkbaracus
About Hotel's Favourite Review
Chelsea E, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

I am so happy that you loved not only the inside but the outside of our hotel as well bkbaracus! We work very hard to keep everything up to date and looking nice so we are so glad you noticed :) Also, our team here clearly loves what they do and it shows so thank you for giving everyone a...

West Monroe, Louisiana
Reviewed 3 days ago NEW

I enjoyed the stay at this hotel. The rooms were nice and clean fresh sheets, towels, and wash cloths. The breakfast selections were very good. Very nice receptionist welcomed me to my hotel stay. Overall great experience at this hotel.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Krystal W
Elle P, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thanks so much for your great review, Krystal W! We are glad you enjoyed your stay! We hope to see you next time, Elle

Montgomery City
Reviewed 3 days ago NEW

This hotel just was not as nice as we expected it to be. Our room was small and the snacks and water in the lobby were always out. The price was good so we should have known. We would stay there again but with different expectations.

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Helpful?
Thank Sara P
Elle P, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Hi Sara P, Thank you for your honest review. We do hope you will come back and see us again as we are due for more renovations this year. Our lobby will be getting a refresh and we are toying with paint colors to give the rooms a brighter fresher feel. We are also hoping to get new bathroom lighting,...

Tx
Reviewed 5 days ago NEW

Clean hotel,, friendly staff... close to restaurants and shopping.. Good food at the hotel also... Husband enjoyed the fitness room. We enjoyed our stay... I do not know why TripAdvisor requires a certain # of characters??

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Helpful?
Thank Lovetotravel720
Elle P, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Hi Lovetotravel720, We are so glad to hear y'all enjoyed your stay with us! I will be sure to pass your comments along to the rest of the team. We hope to see you next time your travels bring you to Franklin! Sincerely, Elle P.S. Sorry about the character count ;-)

Saint Paul, Indiana
Reviewed 1 week ago NEW

We like Nashville but also enjoy Brentwood and Franklin making this the perfect location. It is amazing how quiet it is there. Cozy lobby seating with a fireplace. Went to Old School sports Bar and the music was outstanding. Plenty of music venues close to avoid the crowds in downtown Nashville. We felt safe and well taken care of here.

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Helpful?
Thank sherryr369
Elle P, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Hi, sherryr369! Thank you for your very kind review! We will be sure to share with the rest of the team and look forward to seeing you next time your travels bring you to Franklin! Have a wonderful day, Elle.

Los Angeles, California
Reviewed 2 weeks ago via mobile

We stayed 2 nights and thought the staff was great. We even left the do not disturb tag on the door during the day while we were out and can came back to find fresh towels hanging on the door. We felt welcomed and enjoyed the location, close to Dunkin' Donuts and Starbucks. The room I felt was sub par,...

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Helpful?
Thank kblock108
Elle P, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Good morning, kblock108! Thank you for your review, I'm SO glad you thought our staff was great, we will most certainly pass that along. We appreciate your feedback about the room, sometimes we cannot know things need to be fixed without guest feedback. We hope that you will give us another try next time your travels bring you to Franklin....

Townsend, Tennessee
Reviewed 3 weeks ago

This hotel is higher priced than the equally rated competition and I chose it because of my experience with the Hilton Garden Inn brand. A few reviews online acted like they even go above and beyond to deliver on the higher cost. Don't bother. My bathroom was moldy and the fixtures were caked in dust. There was absolutely nothing to...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Leigh W
Elle P, Front Office Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thanks for your honest review, Leigh W. We're very sorry to hear your stay was not up to our typical standards. I will be sure to pass your feedback along to the rest of our team. Please feel free to contact me directly at the hotel next time your travels bring you to Franklin, I would love the opportunity to...

Huntington, Indiana
Reviewed 3 weeks ago

Everything about this hotel was great. The room was clean, the staff was friendly, and the internet access worked well (internet access is important to me to keep in touch with work and family). I liked that I got to choose my own room via online check-in.

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Helpful?
Thank charlessC1988NR
Elle P, Front Office Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thank you so much for your FABULOUS review, charlessC1988NR! I will definitely be sharing with my team! We look forward to seeing you next time. :) -Elle

Reviewed 4 weeks ago

My wife and I had a very comfortable stay while visiting our kids and grand-kids. The price and amenities were consistent with past experience staying at Hilton properties. We would stay there the next time we visit.

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Helpful?
Thank davidbQ4094VS
Elle P, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thank you very much for your kind words davidbQ4094VS! We look forward to seeing you next time you are in town. :)

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Enjoy one of Franklin Cool Springs finest - Hilton Garden Inn Nashville/Franklin Cool Springs - always a favorite of the corporate traveler, or family vacationer. Offering convenient access to the legendary musical landmarks of Nashville, as well as an abundance of Civil War history, exceptional dining and the finest shopping at Cool Springs Galleria. Now offering PURE hypo-allergic rooms. Everything Right where you need it. ... more   less 

Additional Information about Hilton Garden Inn Nashville Franklin / Cool Spring

Address: 9150 Carothers Parkway, Franklin, TN 37067
Region: United States > Tennessee > Franklin
Price Range: £110 - £191 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Nashville Franklin / Cool Spring 3*
Number of rooms: 131
Reservation Options:
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Also Known As:
Hilton Garden Inn Nashville Franklin / Cool Spring Hotel Franklin
Hotel Style:
#1 Green Hotel in Franklin
#2 Family Hotel in Franklin
#3 Business Hotel in Franklin
#3 Romantic Hotel in Franklin
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Nashville Franklin / Cool Spring staff and other travellers.
3 questions
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Questions? Get answers from Hilton Garden Inn Nashville Franklin / Cool Spring staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed on the 4th floor near the stairs. It was very quiet.”
 of 5 bubbles love2travelky, 26 Sep 2016 | Read review
“Higher is better, I had a king single which was fine for me.”
 of 5 bubbles VC1321, 16 Jul 2016 | Read review
“We were on the third floor and it was fine.”
 of 5 bubbles 752cathyk, 28 Jun 2016 | Read review
“Top floor. It was very quiet (even though we were near the elevator)”
 of 5 bubbles SharronG972, 27 Jun 2016 | Read review
“All rooms would be great.”
 of 5 bubbles danbQ2449MX, 19 Jun 2016 | Read review
5 of 5