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Hilton Garden Inn Nashville Franklin / Cool Spring

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Traveller (69)
Room & Suite (139)
Dining (25)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Gold level
Enjoy one of Franklin Cool Springs finest - Hilton Garden Inn Nashville/Franklin Cool Springs - always a favorite of the corporate traveler, or family vacationer. Offering convenient access to the legendary musical landmarks of Nashville, as well as an abundance of Civil War history, exceptional dining and the finest shopping at Cool Springs Galleria. Now offering PURE hypo-allergic rooms. Everything Right where you need it.
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Property amenities
Pool
Room Service
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Banquet Room
Breakfast Available
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Self-Serve Laundry
Wheelchair access
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Room features
Family Rooms
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Green
Centrally Located
HOTEL CLASS
Hotel links
Visit hotel website
Hotel deals

Location

Full view
61Somewhat walkable
Grade: 61 out of 100
23Restaurantswithin 0.3 miles
1Attractionwithin 0.3 miles
905Reviews
362Photos
9Q+A
77Room tips
Traveller rating
  • 546
  • 212
  • 82
  • 41
  • 24
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Popular mentions
This place is expensive, and they charge extra for the breakfast buffet that is included in most other places. The buffet was no better or different from any other hotel. The bed was very uncomfortable,
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Review collected in partnership with Hilton Garden Inn
Response from Merrily B, General Manager at Hilton Garden Inn Nashville Franklin / Cool Spring
Responded 3 days ago
Hello Wander53812391126, Thank you for the review on Trip Advisor; we appreciate your feedback. I am sorry you found us to be expensive and that the breakfast buffet was not included. Depending on the time of year the Nashville area market can be priced a little high due to supply and demand. In regards to the breakfast, all Hilton Garden Inn's offer a Chef cooked to order buffet with a smorgasbord of breakfast items. Because we offer so much more than a complimentary continental breakfast than other hotel chains, there is a price associated with it. However, since it is a buffet we find that there is an incredible value. We do offer rates that include breakfast should you need your breakfast included the next time you stay at a Hilton Garden Inn. Thank you again for taking the time to write a review and we hope that you give us another opportunity to serve you the next time you are in the area. Sincerely, Merrily Bell General Manager
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Hotel's Favourite
I picked Hilton Garden Inn Nashville/Franklin as our first nights stop driving from Virginia to Texas for Thanksgiving. I was traveling with my wife and 17 month granddaughter. I chose the one in Franklin because it was significantly cheaper than staying directly in Nashville.
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Response from Merrily B, General Manager at Hilton Garden Inn Nashville Franklin / Cool Spring
Responded 10 Dec 2018
Hello Mike_Stogoski, Thank you for the review on Trip Advisor! I am very pleased that you found our hotel to be clean, accomodating and exactly what you needed for your stop. We hope you choose us again the next time you are passing through the area. Thank you for staying with us and have a Happy Holiday Season! Sincerely, Merrily Bell General Manager
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My fiancee and I needed a quick getaway for a few days, and literally waited until the last minute to decide where to go. Our reservations to this hotel was only made 30 minutes prior to our arrival (while still driving to Tennessee). The front desk clerks greeted us with a
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Review collected in partnership with Hilton Garden Inn
Response from Merrily B, General Manager at Hilton Garden Inn Nashville Franklin / Cool Spring
Responded 3 days ago
Hello Babygirl9599, Thank you for the review on Trip Advisor! I am pleased we were able to accommodate your needs and that the staff was able to make your stay more enjoyable. We hope you remember us the next time you pass through the area and need accommodations. Thank you again for the review and we hope to see you again soon! Sincerely, Merrily Bell General Manager
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Staff was exceptional, and property clean and well decorated. We would have rated this stay as Excellent, but the very firm mattresses caused extreme back pain during entire stay. However, if you prefer a firm mattress, we highly recommend it.
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Review collected in partnership with Hilton Garden Inn
Response from ZGallahan, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring
Responded 6 days ago
Hello Tiffany R, We are happy to hear you enjoyed your stay with us. Thank you for the great comments about our staff, the cleanliness of the property and the newly renovated and decorated lobby. I am very sorry our mattress was on the firm side for you. I do hope that you will give us another chance when in the area. Thank you Zeek G. Operations Manager
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This hotel was very close to the Cool Springs Galleria Mall. There were several local restaurants near some were in walking distance.The area around the hotel was clean and safe. The staff was very friendly and Great. Very close to Nashville.
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Review collected in partnership with Hilton Garden Inn
Response from Merrily B, General Manager at Hilton Garden Inn Nashville Franklin / Cool Spring
Responded 2 weeks ago
Hi Jet25145875326, Thank you for your kind words regarding your stay as well as your contribution to our Trip Advisor reviews. I am pleased that you found our location to be convenient, clean and safe. We strive to provide friendly service and I am glad that we hit the mark with your visit. We hope you choose us again when you are in the area. Have a great week! Sincerely, Merrily Bell General Manager
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Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event RoomsFamily and Play Areas
Professional photo exclusively commissioned by TripAdvisorHilton Garden Inn Nashville Franklin / Cool Spring
The King Room at the Hilton Garden Inn Nashville Franklin / Cool Spring
Professional photo exclusively commissioned by TripAdvisorHilton Garden Inn Nashville Franklin / Cool Spring
The Double Queen Room at the Hilton Garden Inn Nashville Franklin / Cool Spring
boot marks on the wall (just beneath the television)
red orange stain on couch
Scuff mark on sheets (boots?)
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12345628
Hello, we actually had to fill in the whirlpool near the pool several months ago due to extensive and costly repair issues. We do have the indoor pool and 4 deluxe whirlpool guest rooms. Sincerely, Melinda
0 votes
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Do you offer AAA discounts
Yes, they do. When you reserve a room it comes up with that discount along with all the other ones.
2 votes
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Hello Vickie B! Thank you for reaching out with your questions. Our hotel does offer King bed rooms with whirlpool tubs. We have limited availability for these room types so be sure to book as soon as possible. Thank you again for asking and we hope to see you at our hotel soon. Take care! Merrily Bell General Manager
0 votes
Yes. I had a room with a jacuzzi.
0 votes
Hello! Thanks for asking! Checkout is at 11am. Late checkout requests are based on availability so be sure to inquire about a late check out either the night before you check out or on the morning of departure to see if it is available. Thank you!
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12
"Not sure it makes much of a difference but I would ask for a higher floor room."
"Make sure you get a renovated room."
"Not sure on this one. My request for a lower floor was honored."
"You can't go wrong with any room"
"Laundry room is on second floor! :)"
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12345616
PRICE RANGE
US$134 - US$252 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton garden inn nashville franklin / cool spring hotel franklin
LOCATION
United StatesTennesseeFranklin
NUMBER OF ROOMS
131
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