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Hilton Garden Inn Nashville Franklin / Cool Spring

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Hilton Garden Inn Nashville Franklin \/ Cool Spring
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676 Reviews from our TripAdvisor Community

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Showing 674: English reviews
Memphis, Tennessee
Reviewed yesterday NEW

Great hotel with great staff and amazing breakfast. I look forward to staying at this hotel again really soon! All of my needs were met and the indoor heated pool was awesome. Location of the hotel is near a shopping mall and lots of eateries. 🙂

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank keeshf17
Richmond, Virginia
Reviewed 6 days ago NEW

Friendly staff and comfortable stay. Ernestine was delightful. Parking convenient also! I recommended my company add this hotel to the preferred locations in Franklin. Will definitely use this HGI on future stays in Nashville area.

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Helpful?
Thank Aisha W
Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

We so appreciate your review. We'll be sure to share your comments with Ernestine and our team. Sincerely, Melinda Miller Director of Sales

Huntsville, Alabama
Reviewed 1 week ago NEW

At check-in, the front desk person greeted me like I was a returning friend. Checkout was also easy. The room was clean and flawless, and the hotel was as quiet as a library! I'll stay here on every trip through Nashville.

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Helpful?
Thank timothysR5549TZ
Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Your review made our day. We'll be sure to share it with the team. Can't wait to be your host hotel again. Safe travels, Melinda

Oak Ridge, United States
Reviewed 1 week ago

clean, nice rooms, comfy beds with soft sheets. easy check in and check out with friendly staff. My hubby loves the breakfast choices as well. Close to everything - stores, restaurants, etc. I would recommend this hotel happily.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank robertbE3947PC
Elle P, Front Office Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thank you for your lovely review, robertbE3947PC! I agree with your husband, our breakfast is fabulous! We hope to see you next time you are in Franklin.

Southaven, United States
Reviewed 1 week ago

FANTASTIC HOTEL!! Everything was TOP NOTCH! Excellent Staff!! We travel a lot for cheer competitions and this is the BEST hotel thus far. The rooms were great and the staff was very helpful. I will recommend this hotel to everyone.

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Helpful?
Thank G872CNchristinad
Elle P, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thank you so much, G872CNchristinad! We are so glad you had a great stay and recommend us! Hope to see you next time you are in town. :)

North Mankato, Minnesota
Reviewed 1 week ago

Very nice stay, weather limited local attractions we were able to participate in with snow closing local attractions and schools. Very helpful and friendly staff. Location was accessible with easy access to Nashville

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Helpful?
Thank sheilal559
Elle P, Front Office Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thank you for your kind review sheilal559! We hope to see you next time your travels bring you to Franklin! Happy New Year :)

West Des Moines, Iowa
Reviewed 1 week ago

Nice clean hotel, large spacious room. Nice staff and very helpful. We arrived very late for our room and I didn't have contact solution and the guy at the ftoront desk gave us a bottle from the canteen and he paid for it, at 1 AM that was very much appreciated in a town we were not familiar with

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Lanniesue
Elle P, Front Office Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

We are so glad that you had a good stay with us! Our staff is trained to take great care of our guests so I'm happy to hear that you got your contact solution. We hope we will see you next time your travels bring you to Franklin! :)

Elizabethton, Tennessee
Reviewed 2 weeks ago

Very good hotel in a perfect location. The mall is about 1.5 miles away, but you're out of the noise and traffic that comes with that. The rooms are very clean and the staff was helpful willing to help in every way. Great parking and very safe if anyone traveling alone.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Dwayne T
Chelsea E, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thanks for staying with us during your travels Dwayne T.! Our staff and location are definitely top notch so thank you for noticing :) Please come back and visit us again soon. Sincerely, Chelsea C. Sales Manager

White Hall Arkansas
Reviewed 3 weeks ago

The Franklin TN location was 5 star in my opinion!!! No need to eat at a local restaurant!!! The Dinner menu was great and breakfast was so very good!!! The place smelled good and was very clean!!! I also enjoyed the fire pit outside the bar/restaurant & indoor pool and hot tub!!!

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Helpful?
Thank 855elishad
Chelsea E, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

So glad your stay here was top notch 855elishad! We definitely pride ourselves on the amenities we have to offer and we never want our guests to go very far to enjoy themselves. Please come back soon! Sincerely, Chelsea C. Sales Manager

Nashville TN
Reviewed 3 weeks ago

We stayed for one night. It's a fabulous hotel. The grounds are neat and well-groomed, and the inside is full of warm colors, wood trim, and beautiful carpet and tile. There's even an extraordinary glass fireplace in the lobby. All around the hotel we met friendly staff, from the housekeepers all the way to the general manager. They have a...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank bkbaracus
Chelsea E, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

I am so happy that you loved not only the inside but the outside of our hotel as well bkbaracus! We work very hard to keep everything up to date and looking nice so we are so glad you noticed :) Also, our team here clearly loves what they do and it shows so thank you for giving everyone a...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Enjoy one of Franklin Cool Springs finest - Hilton Garden Inn Nashville/Franklin Cool Springs - always a favorite of the corporate traveler, or family vacationer. Offering convenient access to the legendary musical landmarks of Nashville, as well as an abundance of Civil War history, exceptional dining and the finest shopping at Cool Springs Galleria. Now offering PURE hypo-allergic rooms. Everything Right where you need it. ... more   less 

Additional Information about Hilton Garden Inn Nashville Franklin / Cool Spring

Address: 9150 Carothers Pkwy, Franklin, TN 37067
Region: United States > Tennessee > Franklin
Price Range: £103 - £195 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Nashville Franklin / Cool Spring 3*
Number of rooms: 131
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Hotels.com, Priceline and Travelocity so you can book your Hilton Garden Inn Nashville Franklin / Cool Spring reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Nashville Franklin / Cool Spring Hotel Franklin
Hotel Style:
#1 Green Hotel in Franklin
#2 Family Hotel in Franklin
#3 Romantic Hotel in Franklin
#3 Business Hotel in Franklin
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Nashville Franklin / Cool Spring staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Nashville Franklin / Cool Spring staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed on the 4th floor near the stairs. It was very quiet.”
 of 5 bubbles love2travelky, 26 Sep 2016 | Read review
“Higher is better, I had a king single which was fine for me.”
 of 5 bubbles VC1321, 16 Jul 2016 | Read review
“We were on the third floor and it was fine.”
 of 5 bubbles 752cathyk, 28 Jun 2016 | Read review
“Top floor. It was very quiet (even though we were near the elevator)”
 of 5 bubbles SharronG972, 27 Jun 2016 | Read review
“All rooms would be great.”
 of 5 bubbles danbQ2449MX, 19 Jun 2016 | Read review
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