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Hilton Garden Inn Nashville Franklin / Cool Spring

800 reviews
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Traveller (58)
Room & Suite (157)
Dining (32)
Overview
  • Excellent62%
  • Very good23%
  • Average9%
  • Poor4%
  • Terrible2%
Travellers talk about
“dunkin donuts”(29 reviews)
“front desk”(81 reviews)
“great hotel”(48 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.0 Star Hotel
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Offers from Hilton Garden Inn Nashville Franklin / Cool Spring
Special Offer: Double Points,Every Stay
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Rooms
24 Dec25 Dec
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (800)Write a Review
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All reviewsdunkin donutsfront deskgreat hotelrestaurants and shoppingroom was cleanbreakfast stafffire pitgreat staynice areawould stay here againcool springs areahome away from homefree breakfaststaff was very friendlybusiness trippancakeshgi
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251 - 255 of 797 reviews
Reviewed 1 May 2016

Great hotel and location, convenient to many shops and friendly staff. Clean rooms and I checked into the room much later than I was supposed to, my room was switched from the 4th floor to the 1st; wasn't too thrilled about that but I made...More

Thank Karen R
Response from Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool SpringResponded 2 May 2016

Thank you for your review. Many travelers have enjoyed our location, friendly team members, and clean hotel. There are occasions we have to change rooms due to an unexpected stay over or other circumstance beyond our control. We apologize for any confusion about the breakfast...More

Reviewed 1 May 2016 via mobile

Pros: Great Rate on Hotels.com Clean Room Convenient Location Easy commute to Downtown or Opry Mills King Room includes a sofa bed Inviting Lobby Cons: Shower Pressure in our room Breakfast buffet price (understandable) 11AM Checkout Time Room could be bigger (wasn't a deal breaker)

Thank William T
Response from Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool SpringResponded 2 May 2016

Thank you for your review. We will look into the issues with your stay and do look forward to hosting another vacation. Sincerely, Melinda

Reviewed 30 April 2016 via mobile

Be aware that if you get the HHonors discounted rate your room may not be guaranteed so you may show up and be out of luck. I was suppose to arrive at 9pm tonight, at 840pm the hotel called and said they were over booked...More

Thank SassyS5
Reviewed 29 April 2016

The wall mounted air conditioner was loud and not serviced. It rattled and squeaked as if parts were loose inside it. Had to turn it off to get any rest. When I asked for a fan to cool Room I was told none were available....More

Review collected in partnership with Hilton Garden Inn
Thank I9032DWsandrab
Response from Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool SpringResponded 2 May 2016

We learn from each review so thank you for bringing your concerns to our attention. I understand our General Manager, Merrily, had already responded to you about the issues with your stay and we have assisted with our Satisfaction Promise. The condition of the room...More

Reviewed 26 April 2016

nice location very clean people are very nice my only problem was with the price I booked the room thru Hilton at 122 plus tax but was charged 169 plus tax not real happy about that I get military rate so I do not know...More

Thank bigguy11
Response from Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool SpringResponded 27 April 2016

We appreciate you taking time to give a review. We want to learn more about the issue with your rate. Rates can vary depending upon dates of stay and room types but we want to research the particular issue you had. Please call me at...More

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Traveller (58)
Room & Suite (157)
Dining (32)
Pool & Beach (23)
Hotel & Grounds (123)
Business Centre & Event Rooms (7)
Bathroom (5)
Family and Play Areas (2)
About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Self-Serve Laundry
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$117 - US$233 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Franklin
#2 Family Hotel in Franklin
#3 Romantic Hotel in Franklin
#3 Business Hotel in Franklin
Room types
Non-Smoking Rooms, Family Rooms, Suites
Details
Price range
US$117 - US$233 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Franklin
#2 Family Hotel in Franklin
#3 Romantic Hotel in Franklin
#3 Business Hotel in Franklin
Room types
Non-Smoking Rooms, Family Rooms, Suites
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