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    Embassy Suites by Hilton Nashville South/Cool Springs

    820 Crescent Centre Dr, Franklin, TN 37067-6218
    Hotel website
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    Best prices for your stay
    09/07/2017 10/07/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          US$202
          US$163
          Great Deal
          US$168
          US$169
          Traveller (63)
          Room & Suite (40)
          Dining (4)
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          Overview
          • Excellent50%
          • Very good25%
          • Average13%
          • Poor8%
          • Terrible4%
          Travellers talk about
          Free Wifi
          Breakfast included
          Air Conditioning
          Pool
          Non-Smoking Hotel
          Restaurant
          Airport Transportation
          Room Service
          Suites
          Bar/Lounge
          Fitness centre
          Multilingual Staff
          Wheelchair access
          Business Centre
          Dry Cleaning
          Self-Serve Laundry
          Shuttle Bus Service
          3.5 Star Hotel
          All hotel details
          Offers from Embassy Suites by Hilton Nashville South/Cool Springs
          Special Offer: Premium Suite Upgrade
          Hotel deals
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          #1 of 23 hotels in Franklin
           
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          #3 of 23 hotels in Franklin
           
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          564 reviews
          #4 of 23 hotels in Franklin
           
          Homewood Suites by Hilton Nashville / Franklin
          350 reviews
          #2 of 23 hotels in Franklin
           
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          Rooms
          9 Jul10 Jul
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          1 room, 2 adults, 0 children
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          Write a Review
          Reviews (939)
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          There are newer reviews for Embassy Suites by Hilton Nashville South/Cool Springs See the most recent reviews

          221 - 225 of 937 reviews

          Reviewed 28 June 2016

          A very nice experience with immaculate room and nice linens. Very quiet and with a great location close to Cool Springs Mall, restaurants, historic Franklin and I65. You will not be disappointed with your stay at Embassy Suites in Brentwood, TNMore

          Review collected in partnership with Embassy Suites Hotels
          Thank Marie A
          Response from Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool SpringsResponded 30 June 2016

          Marie A- Thank you for your review. I am so pleased to hear that you were completely satisfied with your stay. I will be sure to pass along your comments to the team and thank you for staying with us. We look forward to welcoming...More

          Reviewed 27 June 2016

          Have stayed at this hotel at least 3 different occasions. Have always been pleased with rooms. amenities and service but 6/23/16 @ 5:30pm I was in a check in line with three in front of me and at least 4 people behind me. One manned...More

          Thank IndianaKate
          Response from Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool SpringsResponded 30 June 2016

          Indianakate- I apologize for the issues you encountered during your stay. I will be sure to address all of your comments with the team. We are always looking for ways to improve our service to our guests and I apologize that we came up short...More

          Reviewed 26 June 2016 via mobile

          Our family booked this hotel while visiting Nashville. The hotel itself was in a nice location and was a nice place. I found it strange there was no valet but only self parking. Lobby area was nice and our rooms were spacious and clean and...More

          Thank awaggs23
          Response from Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool SpringsResponded 30 June 2016

          awaggs23- Thank you for your review. We actually have a complete complimentary breakfast available but it is all cooked to order. We do not put those items on the buffet as it can be difficult to ensure the great quality that our breakfast is known...More

          Reviewed 24 June 2016

          We love Embassy Suites, but this particular one could stand some TLC. First of all, upon arrival (at 4PM), we were told that our room was not yet ready. The desk agent was not very apologetic about the situation. It took about 1/2 hour for...More

          Thank Debbi S
          Response from Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool SpringsResponded 30 June 2016

          Debbi S- Thank you for your review. I want to apologize for the delay in getting you checked into the hotel. That is not the norm and we will look at ways to improve that for you and all of our guests. I will also...More

          Reviewed 19 June 2016 via mobile

          Staff was kind and polite, not really up to the standards of newer places. The business center was very hot and smelled funny. The room was average nothing to brag about. The ones for the breakfast were long and kind of depressing. Overall, I'd stay...More

          Thank undercoverjosh
          Response from Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool SpringsResponded 21 June 2016

          undercoverjosh- Thank you for the review. We are continually trying to improve our services for our guests and I will take your thoughts under consideration as we discuss as a team ways to improve. We look forward to welcoming you back to the property on...More

          Drury Plaza Hotel Nashville Franklin
          1,072 reviews
          #1 of 23 hotels in Franklin
           
          Hilton Garden Inn Nashville Franklin / Cool Spring
          739 reviews
          #3 of 23 hotels in Franklin
           
          Hampton Inn and Suites Nashville Franklin (Cool Springs)
          564 reviews
          #4 of 23 hotels in Franklin
           
          Homewood Suites by Hilton Nashville / Franklin
          350 reviews
          #2 of 23 hotels in Franklin
           
          About
          Amenities
          • Top amenities
          • Pool
          • Restaurant
          • Fitness Centre with Gym / Workout Room
          • Room Service
          • Breakfast included
          • Bar/Lounge
          • Free High Speed Internet ( WiFi )
          • Hotel Amenities
          • Business Centre with Internet Access
          • Room Service
          • Breakfast included
          • Shuttle Bus Service
          • Dry Cleaning
          • Meeting Rooms
          • Laundry Service
          • Banquet Room
          • Multilingual Staff
          • Conference Facilities
          • Airport Transportation
          • Self-Serve Laundry
          • Room amenities
          • Air Conditioning
          • Refrigerator in room
          • Microwave
          • Things to do
          • Pool
          • Restaurant
          • Fitness Centre with Gym / Workout Room
          • Bar/Lounge
          • Hot Tub
          Details
          • Price range
          • US$164 - US$309 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #5 Business Hotel in Franklin
          • #5 Romantic Hotel in Franklin
          • #8 Family Hotel in Franklin
          • Room types
          • Suites ,
          • Non-Smoking Rooms ,
          • Family Rooms
          • Number of rooms
          • 250
          • Reservation Options
          • TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Hilton Hotels Direct, Travelocity, Priceline, Hotwire, Cheap Tickets, Cancelon, getaroom.com, HotelQuickly and HRS so you can book your Embassy Suites by Hilton Nashville South/Cool Springs reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • United States >
          • Tennessee >
          • Franklin
          • Also Known As
          • Embassy Suites Nashville South/Cool Springs Hotel Franklin ,
          • Embassy Suites Cool Springs ,
          • Embassy Suites Franklin ,
          • Franklin Embassy Suites
          Add Photo Photos
          Traveller (63)
          Room & Suite (40)
          Dining (4)
          Pool & Beach (4)
          Hotel & Grounds (69)
          Bathroom (9)
          Business Centre & Event Rooms (7)
          Family and Play Areas (1)
          Nearby
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          Courtyard Franklin Cool Springs
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          Nearby Restaurants
          Jim 'N Nick's Bar-B-Q
          116 reviews
          .37 miles away
          Cool Springs Brewery
          117 reviews
          .45 miles away
          Chuys
          235 reviews
          .37 miles away
          Bonefish Grill
          162 reviews
          .30 miles away
          Nearby Attractions
          Aspen Grove Park
          18 reviews
          .89 miles away
          Kings Cool Springs - Franklin
          54 reviews
          .67 miles away
          Carmike Cinemas
          38 reviews
          .58 miles away
          The Draft Room at Kings
          21 reviews
          .66 miles away
          Questions & AnswersAsk a question
          Julie_and_kids
          Is there a shuttle to restaurants in Franklin or is there uber?
          27 February 2017|
          Answer Show all 2 answers
          Response from Brian S | Property representative |
          The hotel shuttle will gladly take you around town. There is a five mile radius but fortunately that does cover most of the Franklin area. There is also an abundance of UBER drivers around if you do want to venture outside... More
          1
          Vote
          jazzbird925
          Hi, My husband and I may be attending a wedding at Homestead Manor and will need transportation to and from the venue. Do you provide shuttle service or are taxis easily available? We are familiar with Nashville but not the outskirts and it appears you are located approx. 11 miles from Homestead and 40 minutes from downtown Nashville. We would also need transportation to and from the airport. Thank you in advance for your response
          21 February 2017|
          Answer Show all 3 answers
          Response from Brian S | Property representative |
          Good morning, Homestead Manor is a beautiful venue for a wedding. Unfortunately, our hotel shuttle only goes in a five mile radius. We do not make airport trips either I'm sorry to say. My recomendation to you though would... More
          1
          Vote
          Nat634
          are big pets allowed? 65 pounds. thank you!
          14 November 2016|
          Answer Show all 2 answers
          Response from Brian S | Property representative |
          Please call me at the hotel 615-515-5151 and ask for the General Manager and we can discuss this. Thank you!
          1
          Vote
          Room Tips
          "I don't think you could get a bad room. I liked being on the 7th floor for the view into the lobby."
          Read review
          "Corner suites are bigger I believe."
          Read review
          "Avoid the rooms that face I-65, unless you like the white noise of traffic."
          Read review
          "Get a corner room, on a lower floor. it will be quiet and cooler"
          Read review
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