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Holiday Inn Express Hotel & Suites Memphis Germantown

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Holiday Inn Express Hotel & Suites Memphis Germantown
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367 Reviews from our TripAdvisor Community

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Showing 366: English reviews
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Reviewed 1 week ago via mobile

My husband and I were in town for a show at the Orpheum. Even though this hotel was in Germantown, it was only 20ish minutes from the show. It was well worth the drive to be in a safe area. This hotel was very clean and nice! We had the King bed suite. We had no problems during our stay...

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Helpful?
Thank Kimberly G
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

We are delighted that your stay with us was memorable. We pride ourselves on excellent customer care. The fact that you were satisfied and wrote a wonderful review makes us want to do better and better. Please come again. It is always our pleasure to serve you. Sincerely, Michelle Land Director of First Impressions

Germantown, Tennessee
Reviewed 3 weeks ago

Stay here twice a year for business. Always a great experience while staying here. Staff are always kind, courteous and helpful. Breakfast has so many options and always wonderful with hostess who is the best! Hotel Premises are clean and up to date. Helps make being away from home so much easier.

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Helpful?
Thank KidsTown
Auburn, Alabama
Reviewed 4 weeks ago via mobile

This was a great experience! A last minute trip we were greeted wonderfully! The staff is knowledgeable and kind and the breakfast steward was as lovely as was the fresh hot breakfast!! Very comfortable stay and we will definitely return.

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Helpful?
Thank KOrsini
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

Thank you for your lovely compliments. I enjoyed our time together during and after breakfast. Especially your knowledge on the History of Germantown. What you told me peaked my interest and now I am going to dig further. Remember when you plan your next visit to let me know so I can plan your visit to different spots in Memphis....

Conway, Arkansas
Reviewed 1 January 2017 via mobile

Because we REALLY like the location and the amenities of this HIE and don't want to have a hard time booking here again! We're kinda selfish like that. This HIE is in the most quiet location in which we've stayed. Staff is very friendly and helpful; indoor pool, which is something we always look for, and free breakfast. Regular rooms...

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Helpful?
Thank jonesycrush
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

So glad you enjoyed your stay with us. Our mission is to provide excellent customer care to all our guests. I will see what we can do about those towels. Sincerely, Michelle Land Director of First Impressions

A TripAdvisor Member
1 review
Reviewed 31 December 2016 via mobile

Michelle graciously went above and way beyond her call of duty for us!! We were a long way from home & treated like family. Cannot say enough about the hospitality we received. Recommend staying here.

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Thank A TripAdvisor Member
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

What a pleasure it was to have your band here. You speak about our hospitality so generously but your group was so easy to please. We thank you for your patronage and hope if you are ever in the Memphis/Germantown area you will consider this your home. Sincerely, Michelle Land Director of First Impressions

Reviewed 24 December 2016 via mobile

Well the staff is great and the breakfast was great the area is off the beaten path the breakfast hostess should have classes here to tell others how it works and I couldn't have a better time on the road

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Thank David P
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

We are delighted that you enjoyed your stay with us. It is always our mission to make your stay with us flawless. Please know that your patronage is NEVER taken for granted. We always appreciate your visit. Sincerely, Michelle Land Director of First Impressions

Nashville, Tennessee
Reviewed 13 December 2016

Gave this hotel another try after 3 years. This was a mistake. I'm checking out after the 1st night of a 4 night stay. Whoever built this hotel must usually build Motel 6 properties. The walls are THIN!

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Helpful?
Thank tl5k5
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

Thank you for your candid review. The quality of our guests sleep is very important to us and I apologize for the inconvenience. It would have been our pleasure to move you to a more secluded room. Excellent customer care is what we strive for. Thank you for being loyal to our brand. Sincerely, Michelle Land Director of First Impressions

Edison, New Jersey
Reviewed 12 December 2016

The hotel is very clean and reasonably close to the highways. The breakfast buffet was normal Holiday In express fare. My only complaint was the car alarm at 3 AM, not really a fault of the hotel. However in the old days the management would ask for car information at the time of registration.

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Helpful?
Thank golfnut51
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

Thank you for taking the time to review our property. We appreciate your compliments and apologize for the 3 AM car alarm. It is always our intention for our guests to have the most restful life ever. Our hope is that you will return to visit again. Sincerely, Michelle Land Director of First Impressions

Reviewed 26 November 2016 via mobile

We stayed for one night and the service was awesome! The front desk clerk was so sweet and attentive and the food concierge Michelle was awesome too. The breakfast has great variety and was yummy. Very clean facility as well! The bed was comfortable and the parking lot was well lit.

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Helpful?
Thank Jessica W
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

I am so glad your experience with us was "top notch". It is our goal to make EVERY guests stay a memorable one and to provide the most excellent customer care possible. Thank you for being loyal to our brand. We look forward to seeing you again soon. Sincerely, Michelle Land Director of First Impressions

Mount Juliet, Tennessee
Reviewed 23 November 2016

My room was just what I needed for an overnight stay for business! The guest service from every employee was great! Michelle at breakfast was wonderful and made me feel at home! I wholeheartedly recommend this Holiday Inn Express Hotel & Suites!!! I will definitely stay there again!

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Thank mfbriggs
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

Thank you for your many compliments and recommendation. We are delighted to serve you and your patronage is NEVER taken for granted. Please visit again...you are always welcome. Sincerely, Michelle Land Director of First Impressions

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Banquet Room
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express & Suites Germantown/Memphis area. Minutes from downtown Memphis, Tennessee, travelers appreciate how our corporate atmosphere makes comfort and convenience a top priority. Just 15 minutes from Memphis International Airport (MEM), We are 5 miles south from exit 16 (Wolfchase Mall) and I-40, in Germantown. We offer Southern hospitality at its finest. This Germantown/Memphis area hotel will help you maintain your exercise regimen with our fitness center, swim year round in our indoor heated pool or catch up on work in our business center. We are also within walking distance of many restaurants. Our event space and outstanding service makes Holiday Inn Express Germantown/Memphis Area your preferred place to meet. Our sales director coordinates every detail of your meeting, making us the favorite for wedding, conference, banquet or reunions. Businesses near hotel: AgriCenter, Methodist Hospital Germantown, Baptist Memorial East, Campbell Clinic, FedEX, First Mercantile, Germantown Park business complexAttractions near hotel: AgriCenter, Shelby Show Place Arena, Shelby Farms, Graceland, Wolfchase Mall, Saddle Creek Shopping Center Stay Smart at the The Holiday Inn Express & Suites-Germantown! ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Memphis Germantown

Address: 7784 Wolf Trail CV, Germantown, TN 38138-1781
Region: United States > Tennessee > Germantown
Price Range: £94 - £152 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Memphis Germantown 2.5*
Number of rooms: 72
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Memphis Germantown
Hotel Style:
#1 Romantic Hotel in Germantown
#2 Business Hotel in Germantown
#2 Family Hotel in Germantown
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Memphis Germantown staff and other travellers.
2 questions
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TALCOTT
New Orleans, Louisiana

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Questions? Get answers from Holiday Inn Express Hotel & Suites Memphis Germantown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Give the hotel an idea of your needs and wants for your stay. Make sure you meet Michelle!”
 of 5 bubbles mfbriggs, 22 Nov 2016 | Read review
“All the rooms are great here it really does not matter”
 of 5 bubbles Someoneawsome, 21 Nov 2016 | Read review
“Very quiet area, no street noise. They are in a secluded area.”
 of 5 bubbles Adult_family2014, 23 Sep 2016 | Read review
“We had a non-smoking room, and you could tell that it was a non-smoking room! Ground floor- slightly larger than your average room!”
 of 5 bubbles m27mascola, 15 Sep 2016 | Read review
“The 3rd floor is quiet”
 of 5 bubbles larrytonib, 7 May 2016 | Read review
5 of 5