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DoubleTree by Hilton Hotel Jackson

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DoubleTree by Hilton Hotel Jackson
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728 Reviews from our TripAdvisor Community

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Showing 726: English reviews
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Benton, KY, United States
Reviewed 2 weeks ago

Had traveled to area to attend Board of trustees Meeting at Freed Hardeman University, Henderson, Tennessee 38340. I was told that I received Freed Hardeman Discount rate. You have a very nice hotel and it is convenient location when I visit Freed Hardeman university. I will stay with you the next time I am in area on business, if vacancy...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank billmH8522SN
LeeBellamy731, General Manager at DoubleTree by Hilton Hotel Jackson, responded to this review

Thank you for your review! We love our guests from Freed Hardeman University! We look forward to seeing you again soon.

Olive Branch, Mississippi
HOTEL’S FAVOURITE REVIEW
Reviewed 10 January 2017 via mobile

Very nice hotel!!! Beds were super comfy, nice big tv's, room service was very good, very updated and staff was very friendly and helpful!!!! Lots of nice amenities. Will definitely be back when I'm in the area!!!

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Helpful?
Thank Kandice74
About Hotel's Favourite Review
LeeBellamy731, General Manager at DoubleTree by Hilton Hotel Jackson, responded to this review

What a great review Kandice74. Thank you for your kind words about our staff! We look forward to seeing you again soon!

Reviewed 2 weeks ago via mobile

Hilton needs to get their name off this property quickly as possible! This hotel is falling apart. I don't even know where to begin its so bad. Elevator is sketchy at best. My room wasn't cleaned real well. Bathroom fixtures were falling off and completely missing. So I figured I'd ask to see if maybe at least they may send...

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Helpful?
2Thank lawnman11
LeeBellamy731, General Manager at DoubleTree by Hilton Hotel Jackson, responded to this review

Thank you for your candid review. I am sorry that you experienced so many challenges during your stay. I understand that you brought these issues to our attention prior to your departure. The feedback I received was that we met your expectations for our service failures. I invite you to contact me so that we can discuss in more detail....

Smyrna, Tennessee
Reviewed 3 weeks ago via mobile

I'm a frequent business traveler to Jackson area Hampton Inn Hilton chain etc. only has a couple locations in this area the Doubletree Does not even come close to Hampton Inn Hilton standards. This place is close to adopt needs a total renovation if not teardown will not stay here again

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Helpful?
Thank robert r
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel Jackson, responded to this review

Dear robert r, Thank you for staying with us at our hotel. We appreciate your candid review of our property. New perspectives about our hotel help us make improvements to our guest experience on an ongoing basis. Please share any additional comments or suggestions with us any time.

Minneapolis, Minnesota
Reviewed 3 weeks ago via mobile

After searching TripAdvisor for a hotel in Jackson, TN we came upon the Double Tree. I made reservations. We had not eaten all day and chose to get dinner before checking into hotel. Big mistake. The Double Tree had a great restaurant and bar. The hotel was lovely. All the staff were great - I must mention cookies, gift bag...

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Helpful?
Thank Patricia E
LeeBellamy731, General Manager at DoubleTree by Hilton Hotel Jackson, responded to this review

Thank you Patricia E! We appreciate you taking the time to review the DoubleTree Jackson and Twist Midtown Grill. We are thrilled that you enjoyed your stay. I will be sure to pass on your kind words about our Twist staff. Especially the bartender! I am sorry to hear that you experienced a few cleanliness issues. We do have some...

Murfreesboro
Reviewed 3 weeks ago

The staff is wonderful at the front desk. Very pleasant, kind, helpful. The rooms are quiet, clean ... Great bathrooms. I thoroughly enjoyed my stay. we did eat breakfast elsewhere after the first night.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Steve T
LeeBellamy731, General Manager at DoubleTree by Hilton Hotel Jackson, responded to this review

Thanks for the 5 star review Steve T. We take a lot of pride in our friendly staff here at the DoubleTree Jackson. Thank you for choosing our DoubleTree for your choice of accommodations while in Jackson TN. We hope to see you again soon. Safe travels! Regards, Lee Bellamy General Manager

Fort Smith, Arkansas
Reviewed 4 weeks ago

Great place right off the interstate. Great location. Be careful of GPS. Mine took me way out but the hotel is really right off the interstate in Jackson. The hotel staff was very helpful in getting me back on the right path.

Review collected in partnership with DoubleTree by Hilton
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Thank PJWiliams68
LeeBellamy731, General Manager at DoubleTree by Hilton Hotel Jackson, responded to this review

Thank you PJWilliams68 for your comments. We are happy to hear you enjoyed your stay and that you found the hotel to be in a great location. I'm sorry to hear that your GPS took you out of the way. Now that you know where we are, we hope to see you again real soon! Safe travels!

Rockledge, Florida
Reviewed 15 January 2017

We recently had a four night stay. All staff were amazing. Especially Victoria, Amber, and Dae Dae. Room was very clean and comfortable. We will definitely make this our place to stay when we come to Jackson.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 389elsies
LeeBellamy731, General Manager at DoubleTree by Hilton Hotel Jackson, responded to this review

Thank you 389elsies for your review. I am happy to hear that the DoubleTree Jackson will be your choice for accommodations when visiting Jackson TN. I am especially thrilled to hear that your stay was amazing due to our team members. We will be sure to pass on your kind words to them. Thanks again for the fantastic review!

Blacksburg, United States
Reviewed 15 January 2017

I was a little worried when I read other reviews that said the employees were rude - I could not have had a more opposite experience! Everyone from the ladies at the front desk to the maids were very friendly and courteous! Breakfast was good, room was clean, and bed was comfortable. I do agree that the rooms will need...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Amy M
LeeBellamy731, General Manager at DoubleTree by Hilton Hotel Jackson, responded to this review

Thank you Amy M for staying with us. Our DoubleTree team is always trying to exceed our guests expectations. I'm happy that we appeared to do so during your visit. We will soon be completing a refresh of our guestrooms that includes, new wall vinyl, paint and all new lighting. New mattresses and lounge chairs also coming soon. We look...

Bolivar, United States
Reviewed 9 January 2017

It was a great stay! I enjoyed it. It was very relaxing and comforting. My bed was so comfortable. The water ran well and the heating unit worked perfectly. It was very clean. The hotel staff were very nice.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Delvakio B

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Breakfast Available
Official Description (provided by the hotel)
The DoubleTree by Hilton Jackson is located .5 mile south of I-40, Exit 80A. We are convenient to the Civic Center, Oman Arena, all educational institutions, corporations and area attractions. We offer complimentary Wi-Fi throughout the hotel, including our 24-hour business center and 6 meeting and banquet rooms. We feature an indoor/outdoor pool, fitness center by Precor® and Twist Midtown Grill & Bar. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Jackson

Address: 1770 Hwy 45 Bypass, Jackson, TN 38305
Region: United States > Tennessee > Jackson
Price Range: £89 - £155 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Jackson 3.5*
Number of rooms: 167
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Travelocity and Priceline so you can book your DoubleTree by Hilton Hotel Jackson reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Jackson
Jackson Doubletree
Hotel Style:
#1 Green Hotel in Jackson
#4 Romantic Hotel in Jackson
#6 Family Hotel in Jackson
#7 Business Hotel in Jackson
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Jackson staff and other travellers.
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13 days ago

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Questions? Get answers from DoubleTree by Hilton Hotel Jackson staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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