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Quality Inn Merchants Drive

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Quality Inn Merchants Drive
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175 Reviews from our TripAdvisor Community

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Showing 172: English reviews
Reviewed 2 weeks ago

I reserved this hotel for a UT game and I was of course expecting a rate increase because of this. However, if I had realized how outdated and low quality the room was going to be, I would have spent the few extra dollars to stay in the Best Western that literally sits in front of this hotel (which I...

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Helpful?
Thank Karin T
Stafford, Virginia
Reviewed 5 weeks ago

I asked for a quiet room and was given room 126 which was located in the back. It was fairly quiet except there were several tractor trucks parked in the parking lot. On a regular basis, the truck would have a loud mechanical noise that would turn on then off which continued through the early morning. I paid $70.35 with...

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Thank k9travelz
Reviewed 26 October 2016 via mobile

Our hotel room was very clean and updated! A lot of restaurants around the area. Only 4-5 miles to Knoxville stadium. Great continental breakfast and excellent customer service. We accidentally booked a smoking room and they moved us to non smoking for no charge. Great stay

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Helpful?
Thank Brittany H
TN570, General Manager at Quality Inn Merchants Drive, responded to this review

We love to hear that our guests had a pleasant stay. Our friendly staff will be happy to see you again! Thank you for choosing to stay with us!

Jena, Louisiana
Reviewed 24 October 2016

Wished we had heeded our own advice before unpacking and ready for bed. Room was not clean - hair in bathtub, ball of hair on floor in front of sink, and hair in the bed. None of this hair was ours. My wife almost wanted to pack it up, but it was late, and we cleaned off the hair from...

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Helpful?
1Thank Forest R
TN570, General Manager at Quality Inn Merchants Drive, responded to this review

I am disappointed to hear you did not have a pleasant stay and I sincerely apologize. I have discussed the issues with my Executive Housekeeper to ensure this doesn't happen again. Regarding the "extra charge", it is stated on the registration card that you signed, we charge a safe fee of $1.50. There is also a sign at the Front...

Reviewed 24 October 2016 via mobile

Room was decent. I think the bathroom is due for an upgrade. When taking a shower, felt as if something had buckled/beveled...almost fell over...something in tub wasn't level...staff very friendly and helpful..room was like a suite, microwave, iron-w i-brd, mini frig...nice....

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Thank SAG S
TN570, General Manager at Quality Inn Merchants Drive, responded to this review

Thank you for staying with us. Our friendly staff is always happy to assist our guests. Hope to see you again.

Saint Louis, Missouri
Reviewed 22 October 2016

We stayed at this hotel for one night on our way from Kentucky to Georgia. The new lock system on the door (just touch the plastic key card to the pad) was a plus. The bed was comfortable, but the bathroom was filthy. We had to put a hand towel in the tub before showering. I did not have flip...

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Thank pmatch1104
Reviewed 14 October 2016

Nice place, good location. Plenty of restaurants within walking distance. Staff was friendly and helpful. Rooms were clean. Close to expressway. Recommended for both families and couples as well as business travelers.

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Thank Patti O
TN570, General Manager at Quality Inn Merchants Drive, responded to this review

We are located in a great location & we are glad you were able to enjoy some of the many restaurants in the area. Thank you for the nice compliments about our friendly staff & clean rooms. We always want our guests to enjoy their stay with us. Hope to see you soon!

Bedford, Indiana
Reviewed 3 October 2016 via mobile

We just walked in & stayed for 1 night. We like its clean room and comfortable bed. Nice front desk staff. They even have a pool. It locates near highway but very quiet. 60$ incl. breakfast for two. Good deal!

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Thank Phuong N
TN570, General Manager at Quality Inn Merchants Drive, responded to this review

We enjoyed having you! Our pool is great for those long hot days & our comfy beds give you a good night's rest. Our employees love to hear they helped to make your stay pleasant. We'd love to see you again!

Louisville
Reviewed 28 September 2016 via mobile

Close to the interstate. New door locks which you just touch with the key. Comfortable bed..lots of furniture crammed in the room. The bathroom appeared to be outdated and a bit of a musty odor but tolerable for one night. Plenty of parking

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Thank Justin L
Nashville, Tennessee
Reviewed 26 September 2016

This was a nice, basic room that was convenient to the game. Easy to get a taxi or Uber and several restaurants in walking distance for breakfast/dinner options before & after the game. We enjoyed having a quiet cocktail with friends outside in the patio furniture before heading out and when we got back.

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1Thank RShaw01
TN570, General Manager at Quality Inn Merchants Drive, responded to this review

Thank you for staying with us. Our staff is always here to assist you with getting an Uber, Taxi & dinner options. Hope to see you at the next game. Thank you for the nice compliments.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Free Breakfast
  • Breakfast Available
  • Meeting Rooms
  • Self-Serve Laundry

Additional Information about Quality Inn Merchants Drive

Address: 117 Cedar Ln, Knoxville, TN 37912-3506
Region: United States > Tennessee > Knoxville
Price Range: £43 - £57 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn Merchants Drive 2.5*
Number of rooms: 129
Reservation Options:
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Also Known As:
Quality Inn Merchants Drive Hotel Knoxville
Quality Inn Knoxville
Hampton Inn Knoxville
Knoxville Hampton Inn
Merchants Drive Quality Inn
Hotel Style:
#6 Best Value Hotel in Knoxville
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn Merchants Drive staff and other travellers.
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Questions? Get answers from Quality Inn Merchants Drive staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“quieter rooms in back of hotel on 2nd floor”
 of 5 bubbles karint429, 23 Nov 2016 | Read review
“Check bath, shower, and linens before unpacking to see if fresh and clean.”
 of 5 bubbles fsranger2014, 24 Oct 2016 | Read review
“Bring flip flops in case the tub is filthy”
 of 5 bubbles pmatch1104, 22 Oct 2016 | Read review
“ask for a room on the back side.”
 of 5 bubbles 43832William, 19 Sep 2016 | Read review
“There are rooms overlooking the pool.”
 of 5 bubbles jenniferdG5737RD, 8 Sep 2016 | Read review
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