We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
We started out with a reservation at the Comfort Suites at this exit. (we relied on the reviews) The hotel was not what we expected so we quickly checked out of it and RAN across the street to the Holiday Inn Express. We could not...More
Thank Linda S
Response from KanaHotelGroup, Manager at Holiday Inn Express Knoxville Strawberry PlainsResponded 12 March 2013
I am so glad we were able to get you your room at the last minute and it is nice to hear our staff was of great help to you. I hope you will be able stay with us again soon. Thank you for your...More
We stayed just one night in a standard king room. Check in was quick and easy. Front desk lady was very sweet and polite. I loved the paint, furniture and large flat screen TV. Bed, not so much. Too firm for me, but others like...More
Response from KanaHotelGroup, Manager at Holiday Inn Express Knoxville Strawberry PlainsResponded 20 March 2013
We are disappointed to hear of your experience at our hotel and appreciate you taking the time to provide feedback. The problems you mentioned were brought to the attention of our housekeeping department and have been addressed. We would also like to thank you for...More
Fantastic location. Convenient to Gatlinburg and Knoxville. Very quiet. Indoor pool is great. We arrived early in the evening and were able to enjoy the pool all to ourselves, loved the opportunity to have a relaxing evening. Small area off the lobby has a big...More
Response from Traveler1Tampa, Manager at Holiday Inn Express Knoxville Strawberry PlainsResponded 1 February 2013
We love to make our guests feel "welcome" here at the Holiday Inn Express Knoxville Strawberry Plains. Thank you so much for your nice review and we hope to see you again soon.
Well lets see, where do I start? I stayed here a few nights ago due to bad weather in the area and I must say that I was disappointed. We are priority club members (not that it matters at this hotel) Upon arrival I was...More
Response from Traveler1Tampa, Manager at Holiday Inn Express Knoxville Strawberry PlainsResponded 24 January 2013
We are disappointed to hear of your experience at our hotel and appreciate you taking the time to provide feedback. I always utilize feedback like yours for staff training purposes and will make certain our team understands that such treatment of guests will not be...More
This is a great facility in a great location. My husband, cocker spaniel and I have stayed here around 10 times on our trips to North Carolina. The rooms are clean and well appointed with comfortable beds. They ARE pet friendly, they don't just say...More
Thank Linda S
Response from Traveler1Tampa, Manager at Holiday Inn Express Knoxville Strawberry PlainsResponded 11 January 2013
We always enjoy hearing from our return guests! Thank you for posting such a pleasant review.
Response from Brooklyn Ann C | Reviewed this property |
Yes. When the hotels say it's "pet friendly" all of the rooms have had pets in them. The hotel is 100% per friendly however they clean the rooms very well and all carpets/linens are cleaned after the pet has checked out.