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MainStay Suites

Traveller (51)
Room & Suite (51)
Dining (4)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Stay longer for less at the MainStay Suites extended stay hotel in Knoxville, TN, ideally located off Interstate 75 and less than four miles from downtown Knoxville.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Banquet Room
Breakfast Available
Business Centre with Internet Access
Dry Cleaning
Golf course
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Tennis Court
Wheelchair access
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Room features
Air conditioning
Microwave
Refrigerator in room
Accessible rooms
Family Rooms
Kitchenette
Non-smoking rooms
Smoking rooms available
Suites
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Good to know
HOTEL STYLE
Quiet
Business
HOTEL CLASS

Location

Full view
41Car recommended
Grade: 41 out of 100
32Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
415Reviews
109Photos
4Q+A
91Room tips
Traveller rating
  • 202
  • 130
  • 52
  • 12
  • 19
Time of year
Traveller type
Language
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  • English
Popular mentions
We stopped here while traveling back to Texas from Maryland. It was clean and comfortable. After a long drive, it was nice to have a fridge, microwave etc. and a balcony . Our dogs were free and it was nice to let them outside in the fresh air on the balcony. It was quiet and
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Response from mainstayknoxville, Hotel Manager at MainStay Suites
Responded 7 Jan 2019
Dear Valued Guest, It is really nice to note that you liked the stay and services at our hotel during your visit. Thanks for appreciating the room features and staff hospitality. It makes us proud to serve clients like you. We look forward to welcoming you again soon!!! Best Regards, Hotel Manager.
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I was here for my meeting. Everything was the best.The Staff at the counter was great. The rooms were a good size and very clean. I must say very reasonable. all you really need. I will be there again for sure.
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Response from mainstayknoxville, Hotel Manager at MainStay Suites
Responded 29 Nov 2018
Dear Guest, Greetings from the Mainstay Suites Knoxville. We are really glad to hear that you have enjoyed your time with us so much. As we emphasize​ on personal service and individual guest approach, we are happy to see you highlighting your good stay as well as our team as well. We will continue to offer the best service to our guests always. Thank you and hope to be able to welcome you back soon! Warm Regards, Hotel Manager.
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The suite was clean and very nice. The bed was very comfortable. The suite was broken down into a seating area with eat in kitchen area. The bedroom and bath were separate areas from the seating area and kitchen.
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Response from mainstayknoxville, Hotel Manager at MainStay Suites
Responded 8 Nov 2018
Dear Guest, Thanks for the stay at the Mainstay Suites Knoxville and the great feedback. It is really encouraging that everything matched your expectations. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager.
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First the good which is tied to a warning. We booked a room on Expedia and the day prior one of the hotel staff called me to confirm that I wanted a smoking room, which I didn’t. She went on to say that the 3rd party booking sites weren’t letting folks know it was a smoking room
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Response from mainstayknoxville, Hotel Manager. at MainStay Suites
Responded 22 Oct 2018
Hello Guest, Thank you for taking the time to tell us about your experience at the Mainstay Suites,Knoxville. Your feedback is very important to us. We strive to provide a superior guest experience, and I am sorry yours did not meet expectations. But do appreciate you for mentioning the positive sides - the hospitality. Rest assured proper measures are being taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns and hope you will give us an opportunity to better serve you in the near future. Sincerely, Hotel Manager.
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The couple of rooms we viewed were malodorous. The sofa beds looked worn and unappealing. We were surprised that it was ranked so well on Trip Advisor. Positively, we can say that they canceled our 8 day reservation and gave a refund without any hassle.
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Response from mainstayknoxville, Hotel Manager. at MainStay Suites
Responded 22 Oct 2018
Hello Guest, Thanks for being at the Mainstay Suites, Knoxville and the feedback. We shall definitely work on your observations. You can expect a further improved stay next time. Please visit us again, Sincerely, Hotel Manager.
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Album Categories
All photosTravellerRoom & SuiteDining Business Centre & Event Rooms
Photo provided by managementMainStay Suites
Standard Queen Efficiency with Fully Equipped Kitchen
Water damage to ceiling tiles
Bathroom floor had not been swept
Disgusting Ironing Board
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12345611
What time is checkout?
Our checkout time is at 12:00 PM
0 votes
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Yes, there was, it was reasonable, I can't recall the exact amount. I believe it is on their website.
Ranges from day to day depending on our occupancy. But a rough rang is between 79-139 dollars depending on room type and legth of stay.
0 votes
Is there a pet fee?
Yes, $15 per day up to $75. That is our maximum amount charged per pet. Also, 25lbs is our pet weight limit.
0 votes
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What time does breakfast begin at MainStay Suites? Is it different on the weekend?
Our breakfast begins at 6am and ends at 9am both on weekends and weekdays. We do offer the following on our breakfast; Hot waffle maker, yogurts, bagels, toast, muffins, cereals, milk, juice, coffee, sausage, biscuits and gravy. On select days we offer scrambled eggs and bacon in place of the sausage and gravy. I noticed the responses to your question from other travelers and some mentioned the coffee machine not functioning. Our coffee machine was down on the morning of June 8th. It was immediately repaired later that day.
1 vote
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"Rooms were great loved the balcony. "
"Bring a mint."
"Very clean "
"Get a room not facing the freeway if you want quiet."
"Take advantage of the in room kitchen includung a full size refrigerator."
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12345619
PRICE RANGE
US$83 - US$127 (Based on Average Rates for a Standard Room)
LOCATION
United StatesTennesseeKnoxville
NUMBER OF ROOMS
86
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