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Extended Stay America - Knoxville - West Hills

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Extended Stay America - Knoxville - West Hills
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75 Reviews from our TripAdvisor Community

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Showing 74: English reviews
Level Contributor
5 reviews
Reviewed 3 days ago NEW via mobile

My husband and I spent Thanksgiving week in Knoxville. This location was easily accessible and had great parking. The rooms were clean! I love the remodeled bathrooms (I stayed here a couple of years ago on business). Much better looking!! Also, they were so awesome to accommodate a first floor request. I have some slight issues with balance and gait,... More 

Helpful?
Thank Teresa P
Hickory, North Carolina
Level Contributor
53 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 October 2016 via mobile

The lady that checked me in was very nice. I will enjoy the full kitchen my room has. If you need kitchen items such as dishes, pots and pans the front office will get them for you. The rooms are very clean and up to date.

Helpful?
Thank Martitia S
Manager_11525, Manager at Extended Stay America - Knoxville - West Hills, responded to this review

The team and I appreciate your remarks. Reading that you found your accommodations suitable and the customer service to par is satisfying. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

Charlotte, North Carolina
Level Contributor
51 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 9 October 2016 via mobile

My family and I stayed for 3nights & 4days here at the hotel and I must say it started off a little bumpy. We had to walk up the stairs , had to get our room switched due to a breaker issue which lead to us having to walk the stairs again (they don't have elevators) with stinking trash in... More 

Helpful?
Thank LaTesha
Manager_11525, Manager at Extended Stay America - Knoxville - West Hills, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We are happy to read your remarks about the staff taking such good care of you. However, we are very sorry that you had an issue with your room and had to relocate to a different one. To make sure this doesn't happen again,... More 

Marked Tree, Arkansas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 September 2016 via mobile

We decided at a week before our Anniversary to take a trip to Knoxville and the mountains. Labor Day weekend and got a good rate online. Room was everything we needed, but getting a third floor room was tough with the luggage. The room was very clean and looked like it was remodeled recently. We're planning a return trip around... More 

Helpful?
Thank KSPitts
Manager_11525, Manager at Extended Stay America - Knoxville - West Hills, responded to this review

Thank you for taking the time to share your experience. I am more than pleased to read you were pleased with your accommodations, as well as the rate you paid for them, enough that you would stay with us again with your return for the holidays. Once more, thank you for posting your review. We look forward to having you... More 

Level Contributor
3 reviews
Reviewed 19 August 2016 via mobile

It's newly remodeled and Under New Management and it's definitely worth the price every room has a full-size kitchen with a full size refrigerator and stove with an actual oven it's got a nice new laundry room unfortunately no elevator butt it's convenient you can get to the first or second floor from ground level

Helpful?
Thank daniel d
Manager_11525, Manager at Extended Stay America - Knoxville - West Hills, responded to this review

Your feedback is very important. I am glad to read you favored our new look from the remodel and the amenities provided in the room, such as the fully equipped kitchen, helped make your stay more suitable. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

Benton
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 31 July 2016 via mobile

This hotel is close to West Hills mall and tons of restaurants. Each room has a full kitchen. There is no ice machine, but you can freeze ice in the full six fridge. There is a laundry and grab and go breakfast, but you have to request things like dishes and coffee maker (free). Our room was recently remodeled, but... More 

Helpful?
Thank C. P
Manager_11525, Manager at Extended Stay America - Knoxville - West Hills, responded to this review

We would like to thank you for sharing your experience with us. I'm glad you were able to have a great stay with us. It is great to see that our location near restaurant was suitable for you. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to... More 

Charleston, South Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 July 2016

My family of 4 is here. I booked this for them because I had to stay behind to work. 3 children and my husband are on the third floor... NO elevator. This was NOT mentioned when we booked. The pool they claim to have? It's cemented over. There is black GUNK on the top of the refrigerator. My husband is... More 

Helpful?
1 Thank A P
Manager_11525, Manager at Extended Stay America - Knoxville - West Hills, responded to this review

I appreciate you bringing your experience to our attention. I am so sorry to hear that your family of four had to walk up the steps to the third floor. I am not sure how you made your reservation but I would like to apologize that you were not told we do not have an elevator at this location. I... More 

Bedford, Indiana
2 reviews
Reviewed 5 July 2016 via mobile

Very nice place , would highly recommend it to anyone. Only one trouble, the day shift front desk clerk didn't want to check us in. When her shift was over, the next clerk. checked us right in. We a stayed in the king suite. Just a one night stay, but would stay here again.

Helpful?
Thank Darcy O
Manager_11525, Manager at Extended Stay America - Knoxville - West Hills, responded to this review

Thank you for posting a review of our hotel. I am sorry about the issue you had at check-in; however, I'm happy to know that you enjoyed your stay with us overall. Thank you for choosing Extended Stay America. We hope to see you again in the future. More 

Hendersonville, Tennessee
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 June 2016

The property was under construction due to remodeling, which I was never made aware when making reservations. There was absolutely no parking for guests, due to the back lot being closed and most of the spaces in the front lot being used for cranes, trucks and employee vehicles. I had to park (illegally and without permission) in the car wash... More 

Helpful?
Thank Raphael C
Manager_11525, Manager at Extended Stay America - Knoxville - West Hills, responded to this review

I appreciate you bringing your experience to our attention. I sincerely apologize that there was no parking for you during your stay due to the renovation crew and that the noise from the construction was loud. In response to your feedback, our staff is prepared to help you find a place to park. A meeting with managers will also be... More 

Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 June 2016 via mobile

I would have rated this hotel with a 4 but I thought I'd check out I noticed that I did not help my cooler so I had to turn around and go and get it when I got there I asked the front desk clerk after housekeeping did they turn in a cooler he said no and went down to... More 

Helpful?
Thank Uno W
Manager_11525, Manager at Extended Stay America - Knoxville - West Hills, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am sorry to hear about your issue during check out. I will address this issue with the housekeeper that cleaned your room on their next scheduled shift. Thank you very much for bringing this to my attention. If you have any additional feedback, we... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Free Breakfast

Additional Information about Extended Stay America - Knoxville - West Hills

Address: 1700 Winston Road, Knoxville, TN 37919-5526
Region: United States > Tennessee > Knoxville
Price Range: £46 - £80 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Knoxville - West Hills 2.5*
Number of rooms: 72
Reservation Options:
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Also Known As:
Extended Stay Knoxville
Extended Stay America Knoxville
Knoxville Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Knoxville - West Hills staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for first floor. NO elevator.”
 of 5 bubbles 12ap, 23 Jul 2016 | Read review
“Lower floors as there is no elevator”
 of 5 bubbles TheYTs, 24 Jan 2016 | Read review
“This place should be renamed EXTENDED PAUSE. Because once you walk in, you will briefly pause and get out.”
 of 5 bubbles jime386, 10 Nov 2015 | Read review
“Room 310 on the first floor was good”
 of 5 bubbles Sosto1337, 8 Feb 2015 | Read review
“Not sure there is a tip for that.”
 of 5 bubbles 574candyc, 24 Nov 2014 | Read review
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