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Extended Stay America - Knoxville - West Hills

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Traveller (5)
Room & Suite (10)
Dining (1)
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Overview
  • Excellent36%
  • Very good20%
  • Average10%
  • Poor17%
  • Terrible17%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
2 Star Hotel
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Offers from Extended Stay America - Knoxville - West Hills
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Offers from Extended Stay America - Knoxville - West Hills
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (39)
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1 - 5 of 39 reviews
Reviewed 3 March 2018

The maids stole food out of my freezer. Dogs barked for hours non stop in a guest room while the front desk did nothing. I could hear whatever my neighbors watched on television clearly. You get good value for your money, if you can put...More

Review collected in partnership with Extended Stay
Thank V3478FTpamelap
Response from 00esa, Manager at Extended Stay America - Knoxville - West HillsResponded 11 March 2018

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope...More

Hotel's Favourite
Reviewed 26 October 2017 via mobile

Nice area with plenty of restaurants and easy access to the highway. The front desk clerk Alex was extremely nice and helpful. Our room was way better than expected. We got the king suite and it was HUGE. Everything was extremely clean and in proper...More

Thank Danyelle22
Response from 00esa, Manager at Extended Stay America - Knoxville - West HillsResponded 26 October 2017

Thank you so much for confirming to others that what a great choice Extended Stay America is! We are delighted to know your well-appointed room and our courteous associates helped make your stay a memorable one. We will be sure to share your compliments with...More

Reviewed 5 February 2018

Clean, quiet, friendly staff. The kitchen is very handy. Bring your own dishes. I've been using this motel since we sold my mother's house in the area. Always a good stay and a good value. A comfortable bed and good sleep.More

Review collected in partnership with Extended Stay
Thank David P
Response from 00esa, Manager at Extended Stay America - Knoxville - West HillsResponded 6 February 2018

David, thank you for returning to Extended Stay America. It's great to know you had an enjoyable stay once more and found us to be a great value. We appreciate your loyalty towards our brand and look forward to seeing you again soon. Sincerely, Hotel...More

Reviewed 23 January 2018 via mobile

Been staying 3 1/2 months while our house is being built. Rip off prices for so called “high speed” internet which is less than 5 mbps. Barely streams anything. Also, housekeeping leaves much to be desired. Had a really strong chemical smell in the first...More

Thank penny1970
Response from 00esa, Manager at Extended Stay America - Knoxville - West HillsResponded 23 January 2018

Penny, we apologize for not meeting all of your expectations. We were disappointed to read our hotel and facilities did not provide the value you were hoping for and the inconvenience it caused Your comments will be shared with the appropriate team members, so we...More

Reviewed 5 January 2018

I loved my stay there. I was only in the room for one night as I was driving from GA to VA and it had gotten too cold for me to continue driving safely without heat in the vehicle. While I would have liked more...More

Review collected in partnership with Extended Stay
Thank bernadettes689
Response from 00esa, Manager at Extended Stay America - Knoxville - West HillsResponded 6 January 2018

Thank you for choosing Extended Stay America and for recommending us to the future guest. We are glad to read you had a pleasant stay with us and found our location convenient for your needs. We have also shared your observations with our Brand Leader...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Business Centre with Internet Access
Laundry Service
Room amenities
Microwave
Things to do
Tennis Court
Details
Price range
US$66 - US$83 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$66 - US$83 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (5)
Room & Suite (10)
Dining (1)
Pool & Beach (1)
Questions & Answers
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Room Tips
"ask for first floor. NO elevator."
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