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Embassy Suites by Hilton Knoxville West

Traveller (101)
Room & Suite (40)
Video (1)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
The Embassy Suites Knoxville West is an upscale Knoxville hotel,conveniently nestled in East Tennessee, easilyaccessible from I-40 and I-75. As part of an upscale lifestyle center, the hotel is minutes away from entertainment, attractions and shopping such as Turkey Creek Shopping Center, West Town Mall, Windsor Square Shopping Center, Market Place Shopping Center and Regal Pinnacle Stadium 18Theater. Downtown Knoxville is just 10 minutes away, along with the University of Tennessee, Knoxville Convention Center, Tennessee Theatre, Bijou Theatre, Neyland Stadium, Thompson Boling Arena, World’s Fair Park, Market Square and Ijams Nature Center. The Knoxville Zoo, the American Museum of Science and Energy, Dollywood and the Great Smoky Mountains National Park are each just a short drive away.
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Property amenities
Pool
Restaurant
Room service
Free parking
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Banquet Room
Business Centre with Internet Access
Conference Facilities
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Self-Serve Laundry
Wheelchair access
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Room features
Air conditioning
Family Rooms
Kitchenette
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Safe
Family
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Price Match Guarantee
Hotel deals
1,129Reviews
137Photos
9Q+A
78Room tips
Traveller rating
  • 813
  • 203
  • 58
  • 32
  • 24
Time of year
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  • English
Popular mentions
Absolutely a WONDERFUL experience! The staff was Fabulous! Our Father passed away at Parkwest Hospital during our 2 week stay. Loved Lissa and Stephanie in the bar. It's a high quality Hotel that I highly recommend!
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Review collected in partnership with Embassy Suites Hotels
Hotel's Favourite
This was our stopping point on our way south to NOLA. The hotels is located on "hotel/restaurant" row and there are many places to eat, if you don't want to eat at the hotel. It is also close to gas stations, super markets and other shopping. The room was perfect. You are
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Response from KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West
Responded 2 weeks ago
We are glad you chose to stop here at the Embassy Suites by Hilton Knoxville West on your way to NOLA. Have fun! Your good review is appreciated and we hope to see you again soon.
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Anyone who stays there should meet Jennifer Jo, Grey, Stephanie and Chef Jeff Dowdy. They make everyone feel at home and each do a great job. Christie, Allison and Jebbi take care of everyone at breakfast and get your day started off right. Thank you.
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Review collected in partnership with Embassy Suites Hotels
Response from KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West
Responded yesterday
You are welcome! We are glad we were able to give you a good stay and wan to invite you back to stay again here at the Embassy Suites by Hilton Knoxville West.
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For the price, the hotel's amenities and service did not meet expectations. One house keeping request went entirely unmet and the shower door had visible mold. For a lesser price I wouldn't be upset enough to leave a review, but for over $200 per night higher quality was
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Review collected in partnership with Embassy Suites Hotels
Response from TYSKW_GM, General Manager at Embassy Suites by Hilton Knoxville West
Responded 3 days ago
Thank you for taking the time to inform me of your displeasure during your current stay with us. I do appreciate hearing from our guests, for good or bad, as your comments are vital for us to continue improving our service and accommodations. A clean, comfortable room and exceptional service is at the heart of any good hotel stay and I sincerely apologize we did not live up to your expectations in that regard. This is completely unacceptable and I want to personally apologize to you for that. I hope you will give us another chance whenever you return to the Knoxville area. Please feel free to contact me to discuss further at derek.mcelroy@hilton.com.
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This location was close to several nice restaurants. The hotel dining was also a nice dinner special during my stay. The staff was very nice. My room was clean and the bed was very comfy. Enjoyed my stay.
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Review collected in partnership with Embassy Suites Hotels
Response from KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West
Responded 5 days ago
Thank you for taking the time to post a review of your recent stay. It is nice to hear that you enjoyed it and we hope to host you again soon here at the Embassy Suites by Hilton Knoxville West.
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Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event RoomsFamily and Play Areas
Sitting area in King Suite
KING BED
Ipad on desk where husband left it
Sofa, tv on wall
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1234568
How late is the pool and the bar open till?
11:00 p.m.
0 votes
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We would be happy to help with this. Please email to derek.mcelroy @ hilton . com with your name, confirmation number, date of arrival and vehicle information, like make/model, license plate. Thank you for choosing the Embassy Suites Knoxville West.
0 votes
I would check with the hotel but if you are asking if it would be safe I would say yes
0 votes
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I am traveling with my dad and sister. Do you provide pull-out or rollaway beds?
All our rooms have Full sofa sleepers. We do not have any rollaway beds on property because of local fire codes. We are not allowed to have a rollaway bed and an open sofa sleeper in one room because it could block possible escape routes in the event of a fire, heaven forbid.
1 vote
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Do you have a free shuttle to the airport?
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12
"We had the two room king suite and it was excellent"
"all options are good"
"Don't get Premium."
"3rd Floor."
"Stop in and enjoy!"
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12345616
PRICE RANGE
US$154 - US$231 (Based on Average Rates for a Standard Room)
LOCATION
United StatesTennesseeKnoxville
NUMBER OF ROOMS
140
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