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Four Points by Sheraton Knoxville Cumberland House

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Four Points by Sheraton Knoxville Cumberland House
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313 Reviews from our TripAdvisor Community

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Showing 304: English reviews
Johnson City, Tennessee
Reviewed 3 weeks ago

We stayed at this hotel for the UT/UK ballgame this past weekend. Great location and only about 4 blocks from the stadium and Market Square for dining. They had a nice small bar and restaurant that featured a buffet. We ate breakfast and the food was very good - eggs, waffles (you make yourself) potatoes, bacon, sausage, toast, coffee and...

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Thank MaccaFan1
Greensboro, North Carolina
Reviewed 4 weeks ago

The good: Hotel is so close to the University of TN. Easy walk to Neyland Stadium. Friendly staff. On our arrival which was late, we had a very loud neighbor and asked to be moved which the hotel staff took care of immediately. We visited the Bar which was closing at 11:00 but the bartender stayed until 12:00 and Michael...

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Thank Steph W
Auckland, New Zealand
Reviewed 4 weeks ago

This hotel is located a pleasant 15 minute walk tot he delightful Market Square area where great eating (and drinking) can be found. Alternatively you could taxi; Uber; drive or take the free bus (which I think only runs during the day). It is beside a park to there is somewhere close by to stretch your legs and get some...

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Thank travellingbuzz
Reviewed 23 September 2016

This was a last minute stay in Knoxville but Four Points had availability for us. We were able to get a a king suite. This included king bed, tv, bathroom, kitchenette (microwave, mini fridge), separate room with pull-out sofa and tv. This was perfect for a family of four with two little ones. The hotel was within walking distance to...

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Thank ande070806
Bryant, Arkansas
Reviewed 13 September 2016

Expensive hotel and parking can be a problem, it is in the college district. Stayed in a suite that is almost the size of the regular rooms. Although it was nice to have 1 TV's since I don't watch what my husband likes. Bathrooms were clean and overall room was clean and nice.

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Thank nana0172209
Jenny G, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Thank you for your recent review of the Four Points by Sheraton. We understand parking can be an issue when full, thank you for your patience upon your last visit. We hope you will consider us the next time you come through Knoxville. Warmest Regards, Jenny Gauntt

Reviewed 13 September 2016 via mobile

First of all we were right next to the Worlds Fair Park so we had an excellent view of the Sun Sphere. It was beautiful at night!! Now for beds, they were hard and too high off the floor, I could have used a step stool to get in the bed is my main complaint. The room had all the...

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Thank whitecatcasper
Jenny G, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Thank you for your recent review of the Four Points by Sheraton. We are pleased you had an enjoyable experience in Knoxville and hop you choose to stay with us should you travel through Knoxville again. Best, Jenny Gauntt

Nashville, Tennessee
Reviewed 8 September 2016 via mobile

My wife and i have stayed in this perfectly situated, super professional hotel as close to on campus as you can get. Rooms are large,comfortable and clean. Restaurant and bar. Parking garage. Perfect for business or family trip. Walk to downtown or campus. It is our only Knoxville choice.

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Thank Tom G
Jenny G, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Hi TOm, Thank you for your recent stay and review of the Four Points by Sheraton. Football season is always a great time here in Knoxville. I hope if you come back to another game you will stay with us again! Warmest Regards, Jenny Gauntt

Reviewed 1 September 2016 via mobile

This was a great stay. Check-in was fast (we made reservations). We spent two nights there. The staff is very friendly, the rooms are comfortable and clean. The parking wasn't as bad as I thought it would be. There is a parking garage underneath the hotel which you can access with your room key. They also give you a parking...

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Thank eclairs21
Jenny G, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Thank you for your recent feedback on Trip Adviser. We are pleased you had an enjoyable stay here in Knoxville and hope you will stay with us again should your travels bring you through Knoxville. Best, Jenny Gauntt General Manager

Blue Ridge, Georgia
Reviewed 6 August 2016

Very clean hotel with excellent service. Room was very nice. The parking lot on the lobby level was small with addtional parking in a lower level garage that you had to walk around the block to access.

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Thank gahansh
Jenny G, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Thank you for your recent review of the Four Points by Sheraton Hotel. We always appreciate guest feedback and hope you choose to stay with us again the next time you are in Knoxville. Warmest Regards, Jenny Gauntt

Cincinnati, Ohio
Reviewed 6 August 2016 via mobile

Great hotel, friend only staff, nice rooms HOWEVER they charge for parking in their own lot. I can't understand why they would charge for parking in their own lot. I would understand if they were downtown and had to use a garage but this is all on their own property. This is the type of "nickel and dime" charges that...

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Thank Bacchus49
Jenny G, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Thank you for your recent review of the Four Points by Sheraton Knoxville. We by no means intend to "nickel and dime" over parking, apologies you felt this way. We do offer certain rate plans that include parking should you be back in Knoxville to visit us again. Warmest Regards,

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Fitness Centre with Gym / Workout Room
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About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Four Points by Sheraton Knoxville Cumberland House hotel is located in Downtown Koxville, steps from the Knoxville Convention Center and University of Tennessee. ... more   less 

Additional Information about Four Points by Sheraton Knoxville Cumberland House

Address: 1109 White Ave, Knoxville, TN 37916-2713
Region: United States > Tennessee > Knoxville
Price Range: £90 - £140 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Knoxville Cumberland House 3*
Number of rooms: 129
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Also Known As:
Four Points By Sheraton Knoxville Cumberland House Hotel Knoxville
4 Points By Sheraton Knoxville Cumberland House
Four Points Knoxville
Sheraton Knoxville Cumberland Hotel
Knoxville Sheraton
Knoxville Four Points
Hotel Style:
#22 Family Hotel in Knoxville
#22 Romantic Hotel in Knoxville
#23 Business Hotel in Knoxville
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Knoxville Cumberland House staff and other travellers.
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Nolensville, Tennessee, United States
6 months ago
over a year ago
North Canton, Ohio
over a year ago

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Questions? Get answers from Four Points by Sheraton Knoxville Cumberland House staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we stayed in a corner room on the 7th floor - room was spacious and quiet”
 of 5 bubbles 472stephw, 7 Nov 2016 | Read review
“as for a room facing the west to avoid the bright sun in the morning.”
 of 5 bubbles michaelcanada, 24 Jul 2016 | Read review
“king room was spacious”
 of 5 bubbles Virginians, 23 Jul 2016 | Read review
“Convenient to great restaurants and shops in downtown Knoxville. In a safe area.”
 of 5 bubbles caviemom, 20 Jun 2016 | Read review
“We stayed in 601, corner room with 2 queens. Very nice.”
 of 5 bubbles DoreneZ, 17 Jun 2016 | Read review
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