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Four Points by Sheraton Knoxville Cumberland House Hotel

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Traveller (57)
Room & Suite (27)
Dining (4)
Certificate of Excellence

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The Four Points by Sheraton Knoxville Cumberland House hotel is located in Downtown Koxville, steps from the Knoxville Convention Center and University of Tennessee.
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Property amenities
Room service
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Self-Serve Laundry
Wheelchair access
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Room features
Air conditioning
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Centrally Located
Mid-range
HOTEL CLASS
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396Reviews
77Photos
7Q+A
68Room tips
Traveller rating
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Popular mentions
We have stayed here several times as our daughter is a student at UT. It’s very convenient to campus, but this hotel needs some changes. First and by far the worst issue is the parking situation. They have far more hotel rooms than they have parking spaces (this was confirmed
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Response from Jenny G, General Manager at Four Points by Sheraton Knoxville Cumberland House Hotel
Responded 2 days ago
Hello countingmomma, Thank you for taking the time to share your experience. I sincerely apologize for all for all of the difficulty you encountered during your visit with us. While the number of hotel rooms typically do outnumber the actual number of parking spaces, we are looking into addressing this issue during our complete renovation during the second half of this year. The Mezzanine Level (second floor) has only four guest rooms and as such does not have ice/vending. I apologize that this was not properly communicated at check in. Also, I think the confusion with the stairwells may be due to the split stair well at the front end of the building. Coming from guest rooms, the stairs that lead to the lobby would be past all of the meeting space and banquet rooms at the end of the hall on the left hand side. Again, please accept our sincere apology for all of the issues you encountered. I hope this helps to clear up some confusion for you. I would be glad to address any further concerns or answer any questions you might have. Please feel free to contact me at the property directly. Kind Regards, Yashica H. General Manager
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Stayed at this hotel for 3 nights while visiting grandsons at UT. The staff were VERY nice, the room clean and comfortable AND you can walk to the University and downtown easily. There are no airport shuttles.
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Response from Jenny G, General Manager at Four Points by Sheraton Knoxville Cumberland House Hotel
Responded 2 days ago
Hello sailorpeter, Thanks so much for taking the time to share your experience! We appreciate your business and hope to see you again on your next visit to Knoxville! Sincerely, Yashica H. General Manager
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I got put in this hotel because I was at a conference at the convention center. That is one of the only positive things I can say, is that it is within walking distance from the convention center. And maybe that the bed is comfortable. My room was never cleaned fully in the
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Response from Jenny G, General Manager at Four Points by Sheraton Knoxville Cumberland House Hotel
Responded 2 weeks ago
Hello vicioushillbilly, Thank you for taking the time to share your experience with us. Your feedback plays a valuable role in our efforts to continually provide exceptional service and accommodations to all of our guests. Please accept mu sincere apology for all of the issues you encountered during your visit. I have shared your comments with the appropriate team members to ensure the issues are addressed and corrected. Thank you again and we hope to have the opportunity to better your experience whenever your travels bring you back to Knoxville. Sincerely, Yashica Harrell General Manager
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The room is very roomy and comfortable. Very clean. The beds are comfortable but the pillows are a little flimsy. Also the staff was very helpful and pleasant. They responded quickly to the many issues I had. Among them: 1) In-room safe battery was dead so I had to drag my
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Response from Jenny G, General Manager at Four Points by Sheraton Knoxville Cumberland House Hotel
Responded 2 weeks ago
Hello Mikestages, Thank you for taking the time to share your experience. While I am delighted to learn of all the things we got right, I sincerely apologize for the areas where we missed the mark. Your feedback plays a valuable role in our efforts to continually provide exceptional service and accommodations. Thank you again and we certainly hope to have the opportunity to better your experience whenever your travels bring you back to Knoxville. Sincerely, Yashica Harrell General Manager
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I stayed here for a night while passing through. It was a simple, standard hotel in a good location. There are restaurants and bars within a ten minute walk. It's a fine hotel if you're passing through Knoxville briefly.
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Response from Jenny G, General Manager at Four Points by Sheraton Knoxville Cumberland House Hotel
Responded 2 weeks ago
Hello audreyeso, Thank you for taking the time share your experience. We appreciate your business and hope to have the opportunity to serve you again whenever your travels bring you back to Knoxville. Sincerely, Yashica Harrell General Manager
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Great room - it was a corner King room
Bed
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123456
Is there shuttle service available to the airport?
The Four Points by Sheraton Knoxville Cumberland House does not have an airport shuttle service. I had to a taxi to transport me from the airport to the hotel.
0 votes
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There is a possibility for early check in, however with it being UT graduation, we cannot guarantee an early check in will be available.
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Does this hotel have a pool?
I don't think so
1 vote
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Is parking free?
We came in for one night in March 2015 and the self parking was $10. Don't know if it was a standard daily rate or if was because the hotel was packed for the concert. They do offer valet parking and I don't know how much that is.
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12
"Who knows? I had a suitet and it was absolutely nothing special"
"500, 600 etc are a little larger"
"All rooms are good, but ask for one of the World's fair park if available."
"Close to downtown and campus"
"High floor"
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12345614
PRICE RANGE
US$160 - US$255 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
four points by sheraton knoxville cumberland house hotel knoxville4 points by sheraton knoxville cumberland housefour points knoxvillesheraton knoxville cumberland hotelknoxville four pointsknoxville sheraton
LOCATION
United StatesTennesseeKnoxville
NUMBER OF ROOMS
129
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