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Crowne Plaza Knoxville

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Crowne Plaza Knoxville
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506 Reviews from our TripAdvisor Community

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A TripAdvisor Member
2 reviews
Reviewed yesterday NEWvia mobile

Overall nice hotel.. location is great. However, the shower would not drain. Was rather disgusting. When notifying the front desk at checkout, nothing was offered to rectify the situation. I expected more from a four star hotel

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Thank A TripAdvisor Member
Kentucky
Reviewed 1 week ago NEW

Very quick check in, ample parking in garage. Cost is self parking $10 per day, or $15 per day valet. We used self parking as we were just in town for Market Street. No better location if you are coming to Knoxville for this area. Cross a street, down a few stairs and its at your doorstep. Numerous restaurants, bars...

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Thank Mandy S
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you for your wonderful review of the Crowne Plaza Knoxville. We're excited to learn how much you enjoyed our central downtown location and comfortable rooms. We look forward to welcoming you back soon!

Sylva, North Carolina
Reviewed 1 week ago

The Knoxville Crowne was nice but not exceptional. While I was there the service elevator was broken so the guest elevators were busy all day long with the housekeeping staff. The location is great if you want to be downtown. It is right next to Gay Street and Market Square where there are lots of interesting places to eat.

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Thank UTHOIV
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear UTHOIV, Thank you for your review of the Crowne Plaza Knoxville. We appreciate your feedback and apologize for the elevator issue during your stay. We hope to welcome you back to Knoxville again soon. Thank you, Guest Service

Reviewed 2 weeks ago via mobile

Perfect party room, with full kitchen, connected to the rooms. Perfect for a get together, family , and especially a fun group of your best friends to hold a Christmas party. Great location to walk to many restaurants and bars.

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Thank Lani D
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear Lani D, We're so glad to hear how much you enjoyed your Girls Night during your overnight stay in Knoxville. We hope to welcome you back on many more occasions. Thank you, Guest Service

Reviewed 2 weeks ago

We really enjoyed our stay! Especially wanted to mention Wanda Golden and her team. They were so helpful and pleasant. I've never had a truly bottomless coffee cup until this event! The room was great, the housekeeping staff friendly and polite, check in and out were fast and convenient. The valet staff were great also. Overall we had a wonderful...

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Helpful?
Thank Kathryn L
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear Kathryn L, Thank you for your recent review of the Crowne Plaza Knoxville. We're delighted to hear what a fantastic job our staff has provided you with. Thank you again and we hope to welcome you back to another event and stay in the future. Thank you, Guest Service

La Follette, Tennessee
Reviewed 3 weeks ago via mobile

Wanted to give a shout out to Wanda Golden and her fellow staff members who took such good care of us when we were there for our dance competition. They were so friendly and helpful! Great place to stay and everyone was friendly.

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Helpful?
Thank catdawgs
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear catdawgs, Thank you for your wonderful review of the Crowne Plaza Knoxville. We're delighted to hear about your positive dance competition experience with us and we look forward to welcoming you back on many more occasions. Safe travels, Guest Service

Atlanta, Georgia
Reviewed 3 weeks ago

Short business trip....wonderful property, great staff...and a great value! For me a great location....just off of the interstate, downtown....walking distance to many restaurants. Parking underneath the building....convenient.

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Thank javalover5050
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you for your fantastic review of the Crowne Plaza Knoxville! We're delighted to hear about your short but successful trip with us and we look forward to welcoming you again soon. Thank you, Guest Service

New York City, New York
Reviewed 19 January 2017 via mobile

The hotel is in a perfect part of downtown easy walking to great Resturant's They were happy to accept our dog The staff were really great The room was clean big & quiet A very nice surprise in a smaller city I'd go back anytime

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Thank snnop
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear snnop, Thank you for your wonderful review of the Crowne Plaza Knoxville. We're so pleased to hear how much you enjoyed our location, service, rooms and your overall stay. We hope to welcome you back on many more occasions. Safe travels! Guest Service

Chicago, Illinois
Reviewed 10 January 2017 via mobile

My wife, myself and our two small dogs were stopping the night in Knoxville and the Crowne was right up our alley! Not only were they pet friendly and very welcoming immediately while pulling up the ramp but they asked what they could do for us since we got in late. Very clean room, great views, and centrally located 1...

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Thank Nathan A
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear Nathan A, Thank you for taking the time to leave us your review of the Crowne Plaza Knoxville. We're delighted to read about your positive service and overall hotel experience with us. We look forward to welcoming you and your dogs back soon. Thank you, Guest Service

MAYSVILLE, KENTUCKY
Reviewed 9 January 2017

My wife and I traveled about 250 miles to stay here for New Years Eve. We came a day early to explore the downtown area and see Market Square. Driving was easy - just off the interstate. Everyone of the employees we met were great. The bellman at the front door gave us a hint at what to expect with...

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Helpful?
Thank CAPARONIS
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear CAPARONIS, Thank you for your wonderful review of the Crowne Plaza Knoxville. We're delighted to hear about your great New Years experience with us and look forward to welcoming you back many more years to come. Happy 2017! Thank you, Guest Service

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Crowne Plaza Knoxville, 20 minutes from McGhee Tyson Airport, is located in Downtown Knoxville. Walk to the Old City and Market Square to enjoy over 30 eateries, nightlife, shopping and outdoor concerts. The Crowne Plaza is convenient to the University of Tennessee, Neyland Stadium (UT Football), Thompson Boling Arena (Vols & Lady Vols Basketball), Civic Auditorium & Coliseum (Ice Bears Hockey), Knoxville Convention Center, Tennessee Theater, Knoxville Museum of Art, Worlds Fair Park, Volunteer Landing, The Star of Knoxville Riverboat, East Tennessee Historical Society, Blount Mansion, James White Fort and the Mabry-Hazen House. Each newly renovated guestroom includes free wireless high-speed internet access and a host of other amenities. Come experience our restaurant, Mahogany's, featuring breakfast, lunch and dinner. Order room service or visit the Library for Starbucks coffee or your favorite cocktail. Our 3000 sq ft Gym features state-of-the-art cardio and weight equipment and an indoor heated pool. Visit our uniquely appointed Gift Shop and 24-hour Business Center. The Crowne Plaza Knoxville has over 15,000 sq ft of meeting space, ranging from our Executive Boardroom to our Summit Ballroom, making us the perfect meeting place for large and small meetings. We look forward to serving you at the Crowne Plaza Knoxville. With our dedicated staff and exceptional service standards, we will exceed your expectations! ... more   less 

Additional Information about Crowne Plaza Knoxville

Address: 401 West Summit Hill Drive, Knoxville, TN 37902
Region: United States > Tennessee > Knoxville
Price Range: £104 - £177 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Knoxville 3.5*
Number of rooms: 197
Reservation Options:
TripAdvisor is proud to partner with IHG, Priceline, Booking.com, Hotels.com, Kognitiv US Corp and Jetsetter so you can book your Crowne Plaza Knoxville reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Knoxville Hotel Knoxville
Knoxville Crowne Plaza
Hotel Style:
#8 Romantic Hotel in Knoxville
#21 Business Hotel in Knoxville
#24 Family Hotel in Knoxville
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Knoxville staff and other travellers.
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Questions? Get answers from Crowne Plaza Knoxville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room that overlooks Market Street.”
 of 5 bubbles ReaghanandAmeliasMom, 21 Feb 2017 | Read review
“Do the VIP floor! By the time you figure free drinks and breakfast, it pays for itself!”
 of 5 bubbles F3654UWpatriciam, 7 Jan 2017 | Read review
“Probably a bit quieter on the front side of the hotel”
 of 5 bubbles J267XCbrianm, 24 Dec 2016 | Read review
“High up rooms have nice views.”
 of 5 bubbles QQ1234, 16 Nov 2016 | Read review
“Back of hotel”
 of 5 bubbles mikee142, 16 Oct 2016 | Read review
5 of 5