Pomme d'Or Hotel
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Pomme d'Or Hotel

Traveller (511)
Panorama at the Pomme d'Or Hotel
360
Panoramas (41)
Victor Hugo suite
Room & Suite (256)
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About

4.5
#1 of 25 hotels in St. Helier
4.9 of 5 bubbles
Location
4.8 of 5 bubbles
Cleanliness
4.7 of 5 bubbles
Service
4.4 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Superbly located in the centre of St. Helier, overlooking Liberation Square and the yacht marina, the Pomme d'Or has been a centre for business and pleasure for more than 175 years. Today the hotel combines its strong tradition of guest hospitality and care with a contemporary, metropolitan design which is perfect for both the leisure and business traveller.
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Property amenities
Free High Speed Internet (WiFi)
Bar / lounge
Car hire
Business Centre with Internet Access
Conference facilities
24-hour security
Baggage storage
24-hour front desk
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Snack bar
Special diet menus
Taxi service
Banquet room
Meeting rooms
Concierge
Newspaper
Non-smoking hotel
Dry cleaning
Laundry service
Ironing service
Room features
Allergy-free room
Air conditioning
Housekeeping
Room service
Safe
Bottled water
Flatscreen TV
Hair dryer
Iron
Wake-up service / alarm clock
Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to TheAA: The Automobile Association.
4.0 of 5 stars
HOTEL STYLE
Green
Charming
Languages Spoken
English, French, Spanish, German and 1 more

Location

Liberation Square, JE1 3UF
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 99 out of 100
99
States Airport
Guernsey Airport
28.3 mi
See all flights
4.5
4.5 of 5 bubbles3,574 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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Nestled in the heart of St Helier, the Pomme d'Or Hotel garners praise for its prime location and the variety of delectable dining options. Guests have called out the hotel's clean, quiet, and comfortable rooms, with many appreciating the stunning views and spaciousness. The hotel's service stands out, with staff members commended for their professionalism and friendliness. While opinions on value show some divergence, and occasional noise issues are noted, the overall atmosphere is described as friendly and relaxed, with an elegant touch.
Location
Central
Atmosphere
Elegant
Rooms
Comfortable
Value
Reasonable
Cleanliness
Immaculate
Noise level
Mixed
Service
Attentive
Amenities
Outstanding

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3,574Reviews30Q+A100Room tips
Traveller rating
  • 2,437
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  • 204
  • 52
  • 31
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Detailed Reviews
jayne martin wrote a review Aug 2022
Hotel's Favourite
5.0 of 5 bubbles
My granddaughter and I arrived at the Pomme d’Or on the 26th August for a three night stay. We were greeted by two of the loveliest reception staff I have ever met. They helped me surprise my daughter Faye by telephoning her and saying a parcel needed her signature and could she come to reception. It was perfect!

Our twin room was immaculate and spacious, and the breakfast is by far the best I have had in a hotel. My Grandaughter could hardly sleep with the expectation of waffles in the mornings!

Loved how central it is but best of all were the staff. Every single person I came into contact with had a smile and a kind word. Nothing was too much trouble. The Pomme d’Or is now my go to place when I return to Jersey and would highly recommend.
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Date of stay: August 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Seymour Hotels, General Manager at Pomme d'Or Hotel
Responded 31 Aug 2022
Dear jayne m, Thank you so much for your review, we are delighted to read that you had such an enjoyable time with us and we were able to help in creating a memorable stay for you and your grandaughter. We must agree that our entire team do a fantastic job and are certainly our greatest asset, we're so pleased that you were well looked after. Thank you for your recommenmdation, and we look forward to welcoming you again on your next visit to Jersey,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SteveDavis1482 wrote a review Aug 2020
Aldershot, United Kingdom
5.0 of 5 bubbles
I booked three of the more expensive rooms/suites at the hotel for an extra special stay with my family, and I have to say that we did not end up disappointed. From the moment we arrived, Taxis greeted us and provided all the information that we required to make our stay enjoyable. We arrived during the COVID crises, which meant that there was to be no cleaning of our rooms until we had provided our negative tests. In the meantime, that did not stop the hotel providing fresh towels, toiletries, tea/coffee/water etc. Any request we made was met and dealt with promptly.
The breakfast was ample, with a great choice of foods and again excellent service. The main restaurant was closed as the hotel had only just reopened and their was not enough customers to justify its opening, however, plenty of other restaurants were recommended, including one at a sister hotel, which we tried for a lovely Italian meal.
The hotel is centrally located and easy access to all local amenities, including shops and the bus station which serviced the whole island.
One downside was a lack of private parking, which is not a show stopper, but is something any guest hiring a vehicle should be aware of in advance. Of course the Hotel is happy to provide recommendations for parking.
Overall an extremely good stay, excellent service, with nothing seeming to be too much trouble. Excellent staff - thank you
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Date of stay: August 2020
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: One of the suites on he 5th floor (535, 536, 537, 538, 539 offer good value for money, they are...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Seymour Hotels, General Manager at Pomme d'Or Hotel
Responded 19 Aug 2020
Dear SteveDavis1482, Thank you for taking the time to leave such a corprehensive review of your stay. We're delighted that you enjoyed your stay and that you appreciated our high standards during these challenging times. Thanks for your kind comments regarding our staff and service; these will be passed on to the team. We look forward to welcoming you back again to Jersey and to the Pomme d'Or Hotel again soon.
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
nellynora wrote a review Jan 2020
St Helens, United Kingdom
5.0 of 5 bubbles
Stayed for a long weekend in December. Room was lovely with a good sized bathroom with separate shower and a lounge area. Location was perfect for shopping with plenty of nearby places to eat although we chose room service which was reasonably priced with good overall service.
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Review collected in partnership with this hotel
Date of stay: December 2019
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MrsM wrote a review Oct 2021
Renfrewshire, United Kingdom
5.0 of 5 bubbles
We have just spent our 8th holiday at the Pomme and our first since 2019. The hotel very kindly moved our holiday dates four times since 2020. We were so glad to be back and to see that nothing has changed in respect of a warm welcome, clean and comfortable rooms and great food, especially the wonderful breakfast buffet. Sanitising stations are all around and rooms are cleaned to an impeccable standard daily. The Pomme is ideally situated for the town centre and the bus station and is quiet considering it's location by the road. We look forward to returning in April 2022!
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Date of stay: October 2021Trip type: Travelled as a couple
Room Tip: All rooms are comfortable but the best views are the harbour rooms.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Travel290282 wrote a review Oct 2021
Portadown, United Kingdom
5.0 of 5 bubbles
When we arrived at the Pomme D’or we were really made to feel very welcome, the reception staff were extremely pleasant and very friendly. We checked in and as our room wasn’t yet ready we went for a walk. Shortly after leaving we received a phone call to tell us our room was now ready and upon arrival we found that our suitcase had already been delivered to our room.
The room was quite small but immaculately clean and very pleasant even though there was a view of the roof tops and windows of other rooms but you only sleep in the room.
The hotel is very centrally located and within a short walking distance of many local amenities such as the bus station, harbour and the main shopping area.
Every part of the hotel was extremely clean.
The only draw back was that our room was on the second floor and we had to go down to reception, cross the foyer to another set of stairs and climb these to get to the restaurant which was a bit of a distance for my husband who has mobility issues.
An exceptional hotel, breakfast was amazing, such an array of fresh fruit and the restaurant staff were very pleasant, helpful and attentive, as soon as plates were finished with the staff were on hand immediately to clear them away and leave room on the table.
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Review collected in partnership with this hotel
Date of stay: October 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
motorman1959 wrote a review Jun 2022
Peak District, United Kingdom
5.0 of 5 bubbles
Enjoyed a long-awaited return to the Pomme d'Or. This was a deferred return as our original booking was at the start of the Covid pandemic, and our rearranged one last year was also unable to take place. Thankfully, although our original holiday was paid in full and non refundable, the hotel was gracious enough to allow a further grace period in which they would honour the booking.

Check in was prompt and efficient as always. Breakfast was well organised with plenty of staff waiting on and food replenished quickly. Occasionally there may be a short wait for other diners to finish before being allocated a table, but there is a waiting area with tea and coffee provided.

The room was comfortable and promptly cleaned every morning. It's definitely worth paying for a Premier Room as it gives wonderful views over Liberation Square and the harbour.

Checkout was also prompt and efficient. Rooms have to be vacated by 11am but there is a facility to leave luggage if your onward travel is later in the day.

The only minor niggle is that staff we have grown to know over the years are no longer there and there are a lot of younger members, particularly in the restaurant. Perhaps we will get to know them better over the next few years?
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Review collected in partnership with this hotel
Date of stay: June 2022
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Seymour Hotels, General Manager at Pomme d'Or Hotel
Responded 21 Jun 2022
Dear motorman1959 Thank you for your comprehensive and glowing review of our hotel. I am delighted that you were eventually able to return, and even more so that you thoroughly enjoyed your stay. Whilst we have some new faces around the hotel, we have been extremely pleased by the positive contribution that they have made and I have no doubt that, with time, you will come to know them as well as you have our long serving employees. We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Brigitte K wrote a review Feb 2020
Jersey C I
2.0 of 5 bubbles
Bought JT voucher for overnight & meal in Harbour room found out that the harbour room is never open until March can only use the cafe. This should not be on the voucher when selling in December. We went to the Cafe and had about 3 choices, the food was over cooked and dry. Room was fantastic, staff brilliant
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Review collected in partnership with this hotel
Date of stay: February 2020
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Seymourgroup, General Manager at Pomme d'Or Hotel
Responded 20 Feb 2020
Dear, Brigitte K. Thank you for choosing the Pomme d'Or Hotel for your recent stay in Jersey and taking the time to feedback to us on your experiences. I was disappointed to read that the stay was not up to our normally high standards and for this I am truly sorry. I can only apologise that you felt misled by the JT voucher you purchased, we made a decision in January to close the Harbour Restaurant until March, upon making this decision we sent out e-mails to those who had evening meals as part of their package, I'm sorry that the e-mail was not received by yourself I have instructed my reservations team to review this as a matter of urgency. I would like to discuss this and also the experiences you encountered whilst dining in the Café Bar in more detail and would be grateful if you would contact me at the hotel on either 01534 737781 or awickenden@pommedorhotel.com, I look forward to hearing and being able to discuss this further with you. Yours sincerely, Anthony Wickenden Deputy General Manager
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David G wrote a review Jun 2022
5.0 of 5 bubbles
I first stayed at the Pomme d'Or Hotel 40 years ago. In those days I had a single room which was not en suite but nevertheless remembered the hotel for its excellence.
Later a business connection meant I was booked into numerous top hotels in Jersey by my suppliers whenever I attended sales meetings, and though charming many of these hotels are outstanding, the service at the Pomme d'Or puts this hotel head and shoulders above any hotel in which I stayed recently - either in Jersey of elsewhere.
For me the Pomme d'Or's central position in St Helier, overlooking the busy working harbour, and next door to the excellent bus station, is more important than a swimming pool. My wife and I stayed in Room 301 with a view of the harbour and that room was perfect. Every imaginative convenience was available. Space, towels and sheets changed daily, tea coffee biscuits water, replenished daily, spotlessly clean, and hooks and heated towel rails in all the right places.
But what impressed me most was the superb service. Twice I mentioned to reception different additional items I would like, and on both occasions those items appeared in our room within an hour. The courtesy, the intelligence, the ability to check whether everything is 'the best' - what a brilliant staff, mostly African, and an absolute credit to themselves and the hotel's top management throughout the hotel including their top class breakfasts. Thank you Pomme d'Or - in today's digital driven world you hotel is a shining example of how a top class hotel should be run.
clean
Read more
Date of stay: June 2022
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: Sea view on the third floor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Seymour Hotels, General Manager at Pomme d'Or Hotel
Responded 27 Jun 2022
Dear David G Thank you so much for your comprehensive and excellent review. I am so pleased to read how much you have enjoyed your experiences with us and will, of course, be delighted to share your comments with all of our staff. We will work hard to maintain this level of service and I hope that we can continue to welcome you back on many future occasions.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
weaperkins wrote a review Aug 2022
5.0 of 5 bubbles
Stayed for 5 nights room on 4th floor, classic room. Spacious very clean well serviced daily. Hotel reception responded quickly to an issue we had which required them to provide soap rather then use the very adequate soap dispenser in the bath. All areas of hotel extremely well looked after and clean. Rooms at the rear suffer from noise in street below but only a problem at night / early morning if windows left open. We closed ours and relied on the A/C which was programmable and was fine. Would definitely return, great location with all bus central services leaving just across the way so can easily get to all parts of the island is no car hired. Not sure about parking as we didn’t hire a car this time. Great selection of restaurants very close by, both in town and in the square - although during our stay booking advised for early evening meals ie 6:30 to 8 pm got a bit better after that re getting a table.
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Review collected in partnership with this hotel
Date of stay: August 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Seymour Hotels, General Manager at Pomme d'Or Hotel
Responded 30 Aug 2022
Dear weaperkins, Thanks so much for taking the time to leave your feedback, we are delighted that you enjoyed your stay with us. We are blessed with an incredible location with such easy access in to the town centre and glad you found that the quadruple glazed windows worked so well. We very much look forward to welcoming you back again soon.
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Sarah wrote a review Oct 2021
United Kingdom
5.0 of 5 bubbles
A lovely stay at the Pomme Pomme D'or, excellent location for the bus station, St Helier Town and the harbour/marina.
Hotel is very clean throughout, offering hand sanitiser at all public touchpoints ie near lifts, at the main door and restaurants. Reception staff were helpful, we were VERY lucky as our room was ready hours before check-in so we could put bags in room and then make most of the day. There is a left luggage area to use if the room wasn't ready, which we used on check out.
We had an executive room which was well furnished and very clean. Bed and linen was very good. Nice to have a fridge so we could put drinks in for next day too. Room was very quiet.
Breakfast was excellent, buffet so you can see and choose exactly what you want..from the cooked English to the continental. Fresh fruit and juices as well as cereals, fruit/nuts and yogurts. Lovely.
Thoroughly enjoyed our stay, so much so we booked up again as soon as we got home! 🙂
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Review collected in partnership with this hotel
Date of stay: October 2021
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from Barry I
Chessington, United Kingdom68 contributions2 helpful votes
Sorry, same as some other responses we had a double bed room but I agree with another post, give them a call or send a mail. I found their service was excellent!
Trout325 asked a question Sept 2022
Hexham, United Kingdom6 contributions
What are breakfast times
Answer from Christine S
Huddersfield, United Kingdom1 contribution
7am-10am If you have to leave earlier you can have a early bird breakfast delivered to your room. Ask at the reception for the early bird breakfast menu which you then fill it in
loraine b asked a question Jul 2022
Does the hotel have lifts
Answer from Grace D
1 contribution
Yes
Answer from pinkilda
Preston, United Kingdom100 contributions47 helpful votes
Yes, as previous post informed you....... Room 301 has walk in shower and harbour view. Very nice room.
Steph O asked a question Jul 2021
New Forest National Park Hampshire, United Kingdom68 contributions60 helpful votes
Can I park my hire car for Fred got an hour?
Patricia A wrote a tip 13 Jul
3 contributions
1.0 of 5 bubbles
"Very expensive place to stay. Bedrooms need an update."
Read full review
Natalie F wrote a tip 8 Jul
Birmingham, United Kingdom27 contributions7 helpful votes
2.0 of 5 bubbles
"If you put in room 112, asked to be moved unless you want to he woken up early by staff every morning "
Read full review
StellaLondon wrote a tip Jun 2024
United Kingdom12 contributions13 helpful votes
5.0 of 5 bubbles
"Use the discount card. You have to put cash on it but you save 15% on your purchases eg in the bar "
Read full review
RichardHost wrote a tip Jun 2024
170 contributions70 helpful votes
4.0 of 5 bubbles
"Bring water. Ask for a room near the elevator."
Read full review
r0ver49 wrote a tip Jun 2024
Grays Thurrock, United Kingdom53 contributions18 helpful votes
5.0 of 5 bubbles
"Right in the middle of town and shops, cafes, restaurants, pubs, bus service . church , museums and much more all in walking distance. "
Read full review
Not the right property for you?
There are more places to choose from in the St. Helier area.
PRICE RANGE
£169 - £224 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pomme d or hotel, pomme dor jersey, hotel pomme d or
LOCATION
United KingdomChannel IslandsJerseySt. Helier
NUMBER OF ROOMS
143
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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POMME D'OR HOTEL - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about Pomme d'Or Hotel
Which popular attractions are close to Pomme d'Or Hotel?
Nearby attractions include 16 New Street Georgian House (0.2 miles), Maritime Museum (0.1 miles), and Jersey Museum & Art Gallery (0.07 miles).
What are some of the property amenities at Pomme d'Or Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Pomme d'Or Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Pomme d'Or Hotel?
Conveniently located restaurants include Bellagio, La Bastille, and The Lamplighter.
Are any cleaning services offered at Pomme d'Or Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Pomme d'Or Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Pomme d'Or Hotel?
The staff speaks multiple languages, including English, Spanish, French, German, and Portuguese.
Are there any historical sites close to Pomme d'Or Hotel?
Many travellers enjoy visiting Mont Orgueil Castle (4.2 miles), La Hougue Bie Museum (2.4 miles), and Battery Lothringen (3.0 miles).
Does Pomme d'Or Hotel have any great views?
Yes, guests often enjoy the harbour view available here.
Is Pomme d'Or Hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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