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Best Western Royal Hotel

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Best Western Royal Hotel
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753 Reviews from our TripAdvisor Community

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Showing 660: English reviews
March, United Kingdom
Reviewed 2 weeks ago

I was here to play in the Jersey Festival of Darts. Room was adequate if a little on the small side and the shower wasn't great on the first attempt but better on the second as it was the afternoon when I suspect less people were having a shower but nevertheless clean and they couldn't wait to clean your room....

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Helpful?
Thank Juliet18064
ManagerJersey, Manager at Best Western Royal Hotel, responded to this review

Thank you for your wonderful review. We are so pleased that you enjoyed your stay and that you would definitely stay with us again. Our hotel was 100% full at your time of stay and we value your comments and feedback. We hope to have the pleasure of welcoming back to the BEST WESTERN Royal Hotel at some future point.

Reviewed 3 weeks ago

Took a group of around 20 over to the Royal for the Jersey Festival of Darts as we had so much fun last year. Had a very nice room on the 2nd floor, Breakfast was excellent, bacon could have been cooked a little more but did not detract from the overall quality. Had one evening meal in the hotel and...

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Helpful?
Thank BrownieBig5
ManagerJersey, Manager at Best Western Royal Hotel, responded to this review

Thank you. Your comment that you cannot wait to return in 2017 is so very much appreciated. It was a pleasure to host you at the Royal and we hope to welcome you back soon.

Reviewed 3 weeks ago via mobile

Fantastic weekend . Great room and breakfast staff fantastic cannot fault this hotel can't wait to go back next year . All rooms are well equipped hair drier iron and board toiletries our room had dressing gowns and door leading out to a terrace . The staff are friendly and really helpful I love this hotel

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Helpful?
Thank Angelashaun
ManagerJersey, Manager at Best Western Royal Hotel, responded to this review

We are delighted that you had a fantastic weekend and cannot fault the Royal. Our staff are so pleased that you found us all to be friendly. This is appreciated. It is wonderful that you report that you love our historic town centre hotel and its many aspects relating to service and facilities. Thank you.

Leeds, United Kingdom
Reviewed 4 weeks ago

A little late to review however, I read some of the negative reviews here and have to say that we had a wonderful few days here. The room was beautiful. The food was wonderful and the staff were nothing short of excellent. I would go back in a heartbeat. All in all, an excellent stay and I would not hesitate...

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Thank Smudge210252
ManagerJersey, Manager at Best Western Royal Hotel, responded to this review

Your comment that you would not hesitate to recommend us is very much appreciated by our team of staff and by us as management of the hotel. We are delighted that you enjoyed a wonderful few days. Thank you for your feedback.

Reviewed 5 weeks ago via mobile

Just this weekend we had a reception following our sons baptism at the Royal Hotel and we were so impressed. The reception was held in the conservatory and the room was set up beautifully. We had a buffet for over 40 people and the food arrived on time and was really tasty. The staff were helpful and accommodating and all...

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Helpful?
Thank Ellen S
ManagerJersey, Manager at Best Western Royal Hotel, responded to this review

Thank you for your kind comments and we are so pleased that your family function was to your satisfaction. It is wonderful to receive such excellent feedback. Our team of staff are delighted. We wish your family well and extend our thanks for choosing our historic hotel for your important celebration. Thank you once again.

Reviewed 5 weeks ago

Our stay was promising to start with. The hotel is in a good location, most of the staff are excellent [but manager was invisible and silent]. 2 main negatives: there is a large sign in reception saying it is a non-smoking establishment. It isn't. The large, upstairs sun terrace is a smoking terrace and thus has to be avoided by...

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Thank Deborah W
ManagerJersey, Manager at Best Western Royal Hotel, responded to this review

Thank you for your feedback and valued custom. The Royal was established in the 1840's and we feel that we are an historic characterful full service hotel as opposed to a modern purpose built building. We do not allow any smoking within the confines of the hotel buildings. The terrace areas form a very large outside area which may be...

Newcastle, United Kingdom
Reviewed 25 October 2016

Booked on for a weeks stay and from start to finish found the facilities and service to be of a very high standard. We requested a change of room (for personal reasons) and were given a more suitable room within an hour. The TV picture was slightly faulty and it was changed within an hour. The restaurant and bar food...

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Thank kencom
ManagerJersey, Manager at Best Western Royal Hotel, responded to this review

We are delighted to receive your comments on your stay at our historic BEST WESTERN Royal Hotel. Thank you. We are a full service hotel and were established in the 1840's. We have a great depth of character as an hotel and are in the town centre as you mention, near the Millennium Town Park. Are staff are delighted with...

Reviewed 22 October 2016

We have just returned from a four night stay at the Royal hotel, we found all the staff at the hotel professional, helpful, and welcoming. We were fortunate to stay at the Royal hotel after our original plans fell through. Laurence was excellent at the reception desk, he was professional, calm, reassuring and soon had us settled in the bar...

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Helpful?
Thank Dawn C
ManagerJersey, Manager at Best Western Royal Hotel, responded to this review

We are so pleased that you found it a true delight to stay with us at our town centre Royal. Your comments on excellent customer service are so very much appreciated by our team. It is great that you enjoyed our catering and that you noted our staff in particular. Your feedback is greatly valued. Thank you.

Newcastle upon Tyne, United Kingdom
Reviewed 21 October 2016

Stayed at the Best Western Royal Hotel from 5-10/10/16 on a bed and breakfast basis. The hotel is situated about 5-10 minutes walk from Liberation Square which I would say is the hub of St Helier. Lovely seafront and harbour/marina to take a leisurely walk. The hotel itself is old and full of character, we found it spotlessly clean and...

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Thank Rosie K
Greenock, United Kingdom
Reviewed 18 October 2016

An excellent hotel with excellent food, ambience and comfort. All staff were professional, hard working and friendly as they went about their duties. We would certainly go back and can recommend it to others

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Thank Gordon L
ManagerJersey, Manager at Best Western Royal Hotel, responded to this review

Thank you for your kind and thoughtful review. Importantly, we are delighted that you enjoyed your stay. Our team at the hotel are very much encouraged by your words. It is particularly wonderful for us that you would return and would recommend our historic town centre hotel to others. Your feedback is much appreciated.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
One of the principal hotels in Jersey, the Best Western Royal Hotel is ideally located only minutes walk from the quality pedestrian shopping areas of St Helier. Equally suited to the leisure or business traveller, this attractive 89-bedroom hotel also boasts suites, rooms with balconies and 'four poster' bedrooms; AA Rosette restaurant and informal bar; Large rooftop terrace. Graded 3 stars by the AA. Parking is available but is limited to 16 spaces. ... more   less 

Additional Information about Best Western Royal Hotel

Address: David Place, St Helier JE2 4TD
Region: United Kingdom > Channel Islands > Jersey > St Helier
Price Range: £93 - £142 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Royal Hotel 3*
Number of rooms: 89
Reservation Options:
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Also Known As:
Best Western St Helier
St Helier Best Western
Best Western Royal Hotel Jersey/St Helier
Hotel Style:
#4 On the Beach Hotel in St Helier
#11 Business Hotel in St Helier
#14 Family Hotel in St Helier
#14 Romantic Hotel in St Helier
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Royal Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I know there were better rooms but as it was a darts tournament I think it was luck of the draw”
 of 5 bubbles Juliet18064, 15 Nov 2016 | Read review
“Attempt to secure one out of earshot of the 3 aircon generators!”
 of 5 bubbles deborahw580, 31 Oct 2016 | Read review
“All seem ok but one overlooking the terrace is a good choice”
 of 5 bubbles kencom, 25 Oct 2016 | Read review
“Rooms overlooking the terrace are quieter.”
 of 5 bubbles rbc_51, 11 Oct 2016 | Read review
“Front facing is a little noisy being on the main road and when the pubs shut....”
 of 5 bubbles gaandir, 4 Oct 2016 | Read review
5 of 5
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