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About
#17 of 46 hotels in St. Helier
Location
Cleanliness
Service
Value
The Royal Yacht opened July 2007 and has since been regarded a 4-star grading by the AA. The Royal Yacht boasts a fantastic, location in the centre of St. Helier adjacent to Liberation Square. Modern and elegant, this hotel overlooks the harbour and is a stone's throw from the main shopping centre, with many restaurants and bars. En-suite rooms decorated in a warm, modern style, with air conditioning, flat screen televisions, telephone, hairdryers, tea & coffee facilities and more.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Hiking
Nightclub / DJ
Taxi service
Business Centre with Internet Access
Wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Massage
Salon
Steam room
Rooftop terrace
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Wake-up service / alarm clock
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Marina View
Languages Spoken
English, French, Spanish
Location
99Great for walkers
Grade: 99 out of 100
122Restaurantswithin 0.3 miles
41Attractionswithin 0.3 miles
3051Reviews47Q+A100Room tips
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Lovely experience from check in to check out. Shout out to Edgar who was welcoming and professional when we arrived and left. We stayed in one of the platinum double rooms (401) which overlooked Weighbridge place and harbour. At night lights really pretty. The room was on the end of the building so only was joined onto one other balcony. Well worth the upgrade! Room itself was of a good size and comfortable. Came with a safe, dressing gowns and coffee-machine - would have liked to have more than two pods. Bathroom had underfloor heating and a walk in shower and separate bath. We had breakfast in the room (£10 tray charge). Was well worth it! Excellent breakfast nicely presented. Would definitely love to stay here again although would not eat in Hotel restaurants which in my opinion are overpriced.…
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Room 401 due to its lovely balcony!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
My husband and I have just returned from a trip to Jersey staying for the first time in the Royal Yacht hotel. Having visited Jersey on 14 different occasions this was our worst ever visit. Our first choice hotel will always be the Pom D’Or but unfortunately we could not get in so thought we would try the Royal Yacht. Never ever again. We arrived on the afternoon of the 14 October at the hotel and told our room was not ready. I answered ok we will wait. There are only 4 armchairs in reception so no where really to sit and wait and we not advised where in fact we could wait. Within 5 minutes we were told that the room was in fact ready. The receptionist gave us a map of the hotel explained things far too fast and we could not understand really what he was saying. We were not asked if we needed help getting to our room so I struggled on my own with one case and 2 hand luggage bags ( my husband is disabled with Parkinson’s so cannot help me) We got to the room let ourselves in and the room was quite dark. We were facing a wall with other windows from other rooms. We had not been told to place the door key in the mechanism on the wall we had to work that out for ourselves! After unpacking we went out for a meal came back a couple of hours later went to the room. My husband’s condition requires that he rests several times a day. We were met with a serious level of very loud noise from what I can only describe as some kind of disco!!! The noise did not stop until 1.45 am that was when we got to go to sleep. On Sunday morning I went to reception to check if that noise was every night. “Oh no madam only Friday and Saturday “. I wasn’t asked why or what was the problem then just ignored as he passed on to someone else. There was no hand rails in the shower so I had to assist my disabled husband every morning. The towels were so small they were more like hand towels. Our room was made up twice across the whole week. When we went out each morning there were room staff in the corridor and I asked very politely can you make our room up whilst we are out? On 3 occasions it was never done and on the Friday there was a knock on the door at 15.45 asking if she could tidy the room!! I said no as my husband was sleeping. Food was incredibly expensive in the grill restaurant, we tried to find the cabin restaurant but even the staff directed us wrongly. We thought we would try the Zephyr restaurant. The bar area was heaving with business people and the noise was horrendous. We went to the inside part shown to a table and a waiter came and gave us the menu. She asked would we like some water whilst we look at the menu I said yes please and she brought us a bottle of water. After looking at the menu we saw that every meal included chilli in some form or another. We do not eat chilli or spices so I said to my husband let’s go elsewhere. We said to the waiter that unfortunately there was nothing on the menu that suited us and we got up to leave. Because she had opened the bottle of water she said I owed £4 !!! I paid and walked out. OMG £4 for a bottle of water. She should have asked me tap or a bottle surely. It is safe to say we will never stay at the Royal Yacht ever again or recommend it to anyone. We will however stay at the Pom D’Or every time we go to Jersey. …
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Date of stay: October 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Bars used by local business people so very loud and noisy
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Our overall experience here was of quality and friendly customer service. On arrival we noted that the reception staff were attentive and explained in detail the Hotel’s facilities. We were too early for check in so they took our bags and arranged for them to be put into the room. When we did get into the room, it was clean and well appointed, with a genuine feel of being in a yacht cabin. There was tea, coffee and biscuits and a mini bar available. The bed was comfortable, as were the chairs. The balcony was pleasant; the only down side being the very very limited view of the harbour - rather than the Museum roof. Our only other problem with the room was the sliding door into the bathroom. It was so stiff that it was almost immovable for me and completely impossible for my wife to open or close. On the first morning, I informed the lady in charge of the housekeeping but sadly nothing was done about it. We booked breakfast as part of the package. Generally this was good given that it was a buffet. The food all seemed to be good quality and consisted of sausages, bacon, mushrooms, beans and hash browns. Eggs were prepared to order, which was a nice fresh touch. Continental breakfast was also an option, as was fresh fruit and curds, yoghurts etc. unfortunately, on the second morning I decided to try the Jersey curd to start: it tasted ok but as I finished it I noticed that the use by date was 6 days out of date!!! I informed the restaurant Manager who told me he would be writing a report about it. Needless to say I left the curds out for the remainder of our stay. Only other quibble was that on the last 2 mornings we had to ask for fresh toast as on both it was stone cold. On a lighter note, we tried their grill restaurant and have to say that everything was first rate. We had Jersey oysters with vinegar, onions and tobasco - fresh ad utterly delicious. My wife had lamb chops and jersey potatoes for main and I had Caesar salad with chilli king prawns on the side. Again, all fresh and well presented and, with a bottle of wine and drinks, was really good value. We both agree that we would go to the Royal Yacht again. Thanks to all the staff for their welcome and friendliness.…
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Date of stay: October 2023Trip type: Travelled as a couple
Room Tip: We parked at the Waterfront car park, which was about 5 mins walk away, allowing us to avoid...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I've been a regular visitor to The Royal Yacht for many years now, and as you can see from my previous reviews have always been really impressed by the hotel and its co-located bars and restaurants. Unfortunately, after my latest visit I don't feel that I will be returning. The rooms have comfortable beds, AC, and wide-screen TVs, but they feel stuck in the 90's and are now a little tired for the premium price charged. Food wise, previously I would have said there is no need to venture further as the hotel has a selection of excellent restaurants on site. The restaurants are still there but even since my previous visits at the start of the year have raised their price to the point it no longer feels value for money (now approx £15 starter, £30 main). Service is another pain point. We found across the hotel the service a let down. Lengthy waits to place an order, similar long time to get what you've ordered (35mins for a cup of tea in deserted cafe zephyr), not checking if your food order is edible, to dismissive reception staff. All little things, but coupled together along with a previous knowledge of what the hotel was, makes for a very disappointing stay.…
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Date of stay: October 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
I have to start by saying Jersey is wonderful, the people, the food and the weather was particularly lovely for October. There was no hot water for the full four nights, 5 days days we stayed. No fault of the hotel as the gas was off on the whole island. We have stayed on Jersey 6 times and previously stayed in a brilliant hotel very close to this one. We chose the Royal Yacht for a change as it always seemed get favourable reviews. We chose a Gold Double room for a birthday we celebrated whilst there, expecting something special. We were shown to room 213 and it was very dark, we had to have lights on when in the room. See photos of the view from the balcony. A huge wall towered above leaving a small gap to peer out. The room was kitted out for disabled travellers which we are not, the bathroom had all the aids, assistance bars round the toilet and over bath, alarm pulls etc. unless of course they are all the same? We were offered alternative rooms, that were no better. Apart from one which was overlooked and no different, same size and they wanted an extra £80 for the privilege, so we declined. The room itself was kept clean, and the breakfast and service was very good. Room was very hot at night and the air conditioning unit was noisy and not very effective. Also boiling the kettle for hot water to wash, tripped the electrics, which, to be fair was fixed quickly. Just dissapointed that the hotel made no attempt to cater for guests to perhaps go somewhere for a hot shower. Or perhaps a little gesture of a free drink or any other small good will gesture to compensate for the lack of comfort, which we had paid for. Sorry to say but will not return to The Royal Yacht for accommodation and will stay at our previous choice of hotel for future visits to Jersey. …
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Date of stay: October 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Double check your room choice, as they don't always live up to how they sound
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Subject: Disappointing Experience Due to Lack of hot water and Unfulfilled Requests Dear Royal Yacht Hotel Management Team, I hope this email finds you well. I am writing to express my deep disappointment with my recent stay at The Royal Yacht Hotel, which took place from 7/8 October 2023. While I understand that certain circumstances can be beyond your control, I believe that there were opportunities for the hotel to make our experience more tolerable, which regrettably were not acted upon. Moreover, I would like to bring to your attention two additional issues that further impacted our stay. Firstly, upon check-in, I requested a fan for our room due to personal preference and comfort. This request was acknowledged but not fulfilled during our stay. It is disheartening when a guest's requests are acknowledged but not followed through, as it implies a lack of attention to detail and customer service. Secondly, I had emailed the hotel a few days prior to our arrival, specifically requesting separate beds in our room to ensure a comfortable stay for both myself and my companion. Unfortunately, this request was also ignored, and we were provided with a room that did not meet our specified needs. This oversight created additional inconvenience during our stay. I understand that the gas problem on the island was beyond the hotel's control, and I appreciate your explanation for the lack of hot water in our room and the Spa. However, it was the hotel's response to this issue, as well as the failure to address my initial request for a fan and my prior request for separate beds, that has led to my overall disappointment. I believe that, despite the external circumstances, The Royal Yacht Hotel had the opportunity to make our stay more comfortable and to demonstrate a commitment to customer satisfaction. It was disappointing to find that there was zero form of compensation offered to guests inconvenienced by the hot water issue. Even a small gesture, such as a complimentary drink or a discount at the bar/restaurant, would have gone a long way in acknowledging the inconvenience we faced. As a guest, I value the hospitality and service provided by the establishments I choose to stay in. Unfortunately, my recent experience at The Royal Yacht Hotel did not meet the standards I expected. I believe that it is crucial for businesses to demonstrate their commitment to customer satisfaction, even in challenging circumstances. I hope you understand my disappointment and take this feedback as an opportunity to improve your guest experience, especially in times when unforeseen issues may arise. I look forward to hearing from you regarding this matter and hope that you will consider addressing these concerns. Thank you for your attention to this matter, and I hope that my future experiences at The Royal Yacht Hotel will be more pleasant.…
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Date of stay: October 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Merchant Adventurer wrote a review Oct 2023
Christchurch, New Zealand603 contributions110 helpful votes
+1
I stayed at The Royal Yacht for two nights while in Jersey for business. It's my second stay, the last being in 2012! The hotel is well located and an easy walk to everywhere in the city centre. The rooms are spacious and well-appointed. Mine had a pleasant balcony area. The decor is a little dated now but still clean and comfortable. The bar area was busy most days, but the service was good. The reception staff were outstanding and had an excellent memory for names and guests. Check-in was fantastically fast and efficient. The breakfast location, especially the outdoor area was great, as was the breakfast service and offering.
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Date of stay: August 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Booked this hotel as a long weekend following a family wedding. We had a platinum room with balcony overlooking the square and our family members had mid range double rooms. Reception staff were good in moving a room of one of my family members as it was way smaller than the other double room. The rooms were a little tired and dated and could do with modernising but were adequate. Pillows were very bad and I had neck ache every morning. Service was very good. Great location and base for getting around. The breakfast was not so good. The toast was always cold even when just brought out and my poached eggs were cold meaning they were pre-cooked even though the eggs are normally made to order. The bar in the evenings was a local hub but the cocktails were really bad- could not taste the alcohol at all and as I’ve had many cocktails over the years I’d say this was the worst experience. Looks like I’m not the first person to comment on this which is absolutely justified given the prices they charge. Was nice as a one-off but probably won’t come back to this hotel.…
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Date of stay: September 2023Trip type: Travelled with family
Room Tip: Do not order cocktails at the bar; you will be very disappointed
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
A work trip to Jersey unfortunately coincided with me having to be on a very restricted diet for medical reasons. I emailed the hotel and they were incredibly helpful - providing me with a specific breakfast, and accommodating my restricted requirements with grace. The hotel is in a great location, with good facilities, a comfortable room and a fantastic spa (available free to guests, highly-recommended!). But above all the hotel is to be congratulated for its staff - all were so helpful and friendly, I was really impressed. Thank you very much, it was noted and appreciated!
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Date of stay: September 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I did not like the pillows or the quilt on the bed we would have been better going to the Premier Inn for value the restaurant for breakfast was very nice and professional but somebody made a mistake either the hotel or it was hays travel which I will not be booking again and not going to the royal yacht hotel room 421 avoid this room
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Date of stay: September 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
PRICE RANGE
US$120 - US$176 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel royal yacht, royal yacht st helier
LOCATION
United KingdomChannel IslandsJerseySt. Helier
NUMBER OF ROOMS
109
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Claim Your ListingTHE ROYAL YACHT - Updated 2023 Reviews (Jersey)
Frequently Asked Questions about The Royal Yacht
Which popular attractions are close to The Royal Yacht?
Nearby attractions include 16 New Street Georgian House (0.2 miles), Maritime Museum (0.1 miles), and Jersey Museum & Art Gallery (0.03 miles).
What are some of the property amenities at The Royal Yacht?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at The Royal Yacht?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Royal Yacht?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to The Royal Yacht?
Conveniently located restaurants include Bellagio, The Lamplighter, and La Bastille.
Are there opportunities to exercise at The Royal Yacht?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at The Royal Yacht?
Yes, dry cleaning and laundry service are offered to guests.
Does The Royal Yacht offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Royal Yacht?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to The Royal Yacht?
Many travellers enjoy visiting Mont Orgueil Castle (4.2 miles), La Hougue Bie Museum (2.3 miles), and Battery Lothringen (3.0 miles).
Does The Royal Yacht have any great views?
Yes, guests often enjoy the harbour view available here.