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Norfolk Lodge Hotel

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Norfolk Lodge Hotel
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477 Reviews from our TripAdvisor Community

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Showing 438: English reviews
Leamington Spa, United Kingdom
Reviewed 19 October 2016

Got off to a good start, coach picked us up locally ten minutes early so we made the ferry at Poole in loads of time. Our coach left us there but we all checked in as a group with no problems. Calm crossing via Guernsey with Condor Ferries. We were greeted in Jersey then told our transport bus number. Hotel...

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Helpful?
Thank lindabadger14
ManagerJersey, Manager at Norfolk Lodge Hotel, responded to this review

Thank you for your wonderful review. It is lovely that you report that you enjoyed a brilliant trip. We have great facilities at the Norfolk Lodge Hotel along with large public spaces for guests to relax. We are delighted that our hotel was far better than you expected. As an AA three Star hotel, we are proud to hold a...

Norwich, United Kingdom
Reviewed 17 October 2016

Lovely break at this well run, quiet hotel. Food delicious and plentiful. Large room with a good view (other buildings but still OK to look at!) Staff were lovely and seemed to be a happy team. Would love to return.

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Helpful?
1Thank eileen b
ManagerJersey, Manager at Norfolk Lodge Hotel, responded to this review

Thank you for your kind review. We are delighted that you enjoyed a lovely break. We are delighted that you found our team to be a happy team. They take great comfort from the encouraging comments that you make and by way of note we hold a Gold level Investor in People award and we feel this very much helps...

Rochester, United Kingdom
Reviewed 17 October 2016 via mobile

This is a very nice hotel in the centre of St Helier, Jersey. It has a lovely atmosphere and the staff are very attentive and friendly. The rooms are a good size, a little noisy at times, depending on where you are situated in the hotel. The food is also excellent.

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Helpful?
Thank Janice K
Thornton Cleveleys, United Kingdom
Reviewed 11 October 2016

We stayed as a couple from 7th to 14th September and the found all the staff very helpful and obliging. The hotel is on the outskirts of the town and within walking distances of shopping centre. The weather was very warm in fact the bedroom was too warm at times. Reception staff very efficient and helpful. The dining room was...

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Helpful?
Thank JamesGeorge92
ManagerJersey, Manager at Norfolk Lodge Hotel, responded to this review

Thank you for your wonderful comments. Our staff are delighted with your feedback and we are pleased that you enjoyed your stay and feel that we are a very well run hotel. Your custom is appreciated and we hope to have the pleasure of welcoming you back at some future point.

Worthing, United Kingdom
Reviewed 8 October 2016

Just spent 4 days at Norfolk Lodge Hotel....its one of the best older style hotels we have ever stayed in...We stayed half board but ate from their bar menu in the evening...huge breakfast with a wide choice and bar food is gorgeous and very reasonably priced. The staff were very polite and extremely helpful. The rooms were a tad old...

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Helpful?
Thank rainy89
ManagerJersey, Manager at Norfolk Lodge Hotel, responded to this review

We are delighted that you report that we are one of the best older style hotels in which you have stayed. We are indeed a traditional style hotel property but have much modern infrastructure such as Cisco WiFi throughout. Our staff, who hold a Gold level Investor in People Award, are delighted with your comments and we are pleased also...

Llanidloes, United Kingdom
Reviewed 2 October 2016

Just returned yesterday from a five day stay at the Norfolk Lodge Hotel. It was a well organised coach holiday but I did email ahead to ask for a room with a large shower. Peter the general manager replied straight away and indeed gave us a splendid ground floor room with the large shower. The room was clean and tidy...

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Helpful?
Thank Pam M
ManagerJersey, Manager at Norfolk Lodge Hotel, responded to this review

We could not wish for better feedback than you have kindly provided on tripadvisor in respect of our family owned hotel. Your custom is very much valued. Our staff are highly appreciative as are we all at the hotel. Remi is indeed a wonderful guide if you are lucky enough to enjoy his company on an Island tour. He is...

Wirral, United Kingdom
Reviewed 30 September 2016

great hotel staff are second to none all very helpful great sense of humour nothing too much trouble to help, stayed a week from 17th September had room 80 which was a good size and very clean and tidy, well worth a stay here.

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Thank John T
ManagerJersey, Manager at Norfolk Lodge Hotel, responded to this review

We are delighted that you have been able to report that it is well worth a stay here at our Norfolk Lodge Hotel. We are an AA three star hotel and hold a Gold level Investor in People award. Our staff are valued and we are so pleased that you are happy to report that from your viewpoint they are...

Southampton, United Kingdom
Reviewed 29 September 2016

Spent a week at the Norfolk Lodge Hotel with my husband at the beginning of September. The staff were excellent, exceptional. Nothing was too much trouble. The breakfast choices were good. A regular supply of tea and coffee being served by the waiters/waitresses. Bed very comfortable, although ground floor room and very noisy from up above very early some mornings....

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Helpful?
Thank nermal12
ManagerJersey, Manager at Norfolk Lodge Hotel, responded to this review

Our staff are most appreciative of your kind comments. Thank you and we are delighted that you enjoyed your stay at our family owned Norfolk Lodge Hotel. We are long established and do try hard to ensure guests enjoy a comfortable stay. We have great public areas for guests to relax and this is a big 'plus' for many enjoying...

Leeds, United Kingdom
Reviewed 26 September 2016

Great 7 night stay. We had a good, plenty large enough twin room on the ground floor so it was quick to get in and out of the hotel. Toiletries were provided, towels were a nice size, shower was excellent and tea and coffee was provided, replenished daily. The room, like the rest of the hotel, was very clean throughout....

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Helpful?
Thank Annechad
ManagerJersey, Manager at Norfolk Lodge Hotel, responded to this review

Thank you for your kind and thoughtful review. We are pleased that you enjoyed a great seven night stay and that you felt our hotel to be very clean and with an excellent dining room. Regarding our location, it is not easy to find a hotel in the centre of the town or on the seafront with such large parking...

Stockport, United Kingdom
Reviewed 24 September 2016

Compact comfortable single room great power shower, Pleasant international staff very good cuisine. Head waiter and his team first class, also Chefs repartee. Most enjoyable stay, only downer no Bombay Sapphire Gin available in bar.would definetly return.

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Helpful?
Thank ericbath29
ManagerJersey, Manager at Norfolk Lodge Hotel, responded to this review

Thank you for your kind custom and feedback. We are delighted that you enjoyed your stay and found our accommodation to be comfortable. You would be most welcome on any return visit. Thank you once again.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Multilingual Staff
  • Airport Transportation
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Norfolk Lodge occupies a substantial landmark site in St Helier. It is one of Jersey's most established and successful hotels with substantial free on-site parking provision. Key strengths of the hotel include its superb indoor swimming pool complex and its large public areas that lend a quality feel to the hotel. The hotel boasts great freshly prepared catering, an all day menu and a comprehensive evening entertainment programme. All 101 bedrooms are well furnished and equipped. ... more   less 

Additional Information about Norfolk Lodge Hotel

Address: Rouge Bouillon, St Helier JE2 3ZB
Region: United Kingdom > Channel Islands > Jersey > St Helier
Price Range: £72 - £127 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Norfolk Lodge Hotel 3*
Number of rooms: 101
Reservation Options:
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Also Known As:
Norfolk Hotel St. Helier
Norfolk Lodge Hotel Jersey/St Helier
Hotel Style:
#5 On the Beach Hotel in St Helier
#15 Family Hotel in St Helier
#16 Romantic Hotel in St Helier
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Questions & Answers

Here's what travellers have asked, with answers from Norfolk Lodge Hotel staff and other travellers.
16 questions
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London, United Kingdom
Stevenage, United Kingdom
over a year ago

See all questions (16)

Questions? Get answers from Norfolk Lodge Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No scenic views from any room but the rooms were adequate size and very clean.”
 of 5 bubbles lindabadger14, 19 Oct 2016 | Read review
“High room facing west”
 of 5 bubbles JamesGeorge92, 11 Oct 2016 | Read review
“rooms facing main road are noisy due to high traffic volume in St Helier rush hour times”
 of 5 bubbles rainy89, 8 Oct 2016 | Read review
“all rooms seemed to be very good we were at the side of the hotel but was quite quiet considering we could see the road,”
 of 5 bubbles johntE8574XI, 29 Sep 2016 | Read review
“Room was on the ground floor and could hear the people above walking about early in the morning. Maybe because it is quite an old building?”
 of 5 bubbles nermal12, 29 Sep 2016 | Read review
5 of 5
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