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The Promenade Havre des Pas Havre Des Pas, JE2 4UQ
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Traveller (128)
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Panoramas (25)
Room & Suite (222)
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About

#19 of 25 hotels in St. Helier
Location
Cleanliness
Service
Value
Travellers' Choice
On the seafront at Havre des Pas, Marina Metro has a variety of rooms to offer - single, twin, double and also large rooms suitable for families or groups of friends , an ideal choice for business travellers who need to be near to town but want to retreat to our wonderful sea views and hospitality; or the solo traveller who may just want to chill and watch the world go by; friends and couples and families with children who just want to build sandcastles on the beach, we have something for everyone. Just a few minutes walking distance from the town shopping centre and on a direct bus route, a warm welcome awaits you when you arrive. A comfortable, spacious well stocked Lounge Bar with Verandah on the first floor, perfect place to sit and relax wonderful views out to sea, whilst on the ground floor delicious food is served in our Dockyard Restaurant where you can dine on our alfresco deck or enjoy a drink and watch the sun go down. Music and dancing will be a regular feature .
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Property amenities
Free High Speed Internet (WiFi)
Wifi
Bar / lounge
Restaurant
Beach
Airport transportation
Baggage storage
Non-smoking hotel
Breakfast buffet
Shared lounge / TV area
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Room features
Housekeeping
Iron
Coffee / tea maker
Flatscreen TV
Bath / shower
Hair dryer
Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Ocean View
Quiet
Languages Spoken
English, French, Spanish, Italian and 1 more
314Reviews6Q+A100Room tips

Reviews
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Jane M wrote a review Sept 2023
Scotland, United Kingdom19 contributions14 helpful votes
Typical seaside hotel but very tired and worn looking. First impression was a very cluttered reception area and a broken front door with old worn broken signs on it On the plus side the bed was very comfy and we slept well, but curtains didn’t fit the window fully so light was always coming in. Bathroom in need of modernisation, walk in shower needed. Bath plug didn’t fit. No hooks anywhere in the room/bathroom, couldn’t hang towels, clothes or bathrobe in easy reach. Couldn’t reach the mirror light pull, way too high. The windows leaked during a storm, very wet windowsill. Trying to be environmentally friendly but failing, our towels were changed every day even though they were on the rail. Big hole in the bathmat on one occasion. Didn’t eat there so can’t comment on food. Very expensive and not as expected.
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Date of stay: September 2023
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PPJ wrote a review Sept 2023
Telford, United Kingdom217 contributions64 helpful votes
Had four nights here during the September heatwave and for the most part a very enjoyable stay. Everything that was within the control of the staff was spot on - our room was a decent size and comfortable, good shower, excellent range of breakfast options, everyone was very friendly. We didn't book a seaview room so were looking out over the street which was fine but I do have to mention the noise...the combination of the pub opposite and the seemingly never ending stream of vans and motorbikes on Havre des Pas was pretty hard work. All in all though would be happy to recommend.
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Date of stay: September 2023Trip type: Travelled as a couple
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John k wrote a review Aug 2023
Dublin, Ireland1 contribution1 helpful vote
My wife and I spent 1 week here at this hotel. We booked our holiday direct with the hotel, and were informed that we would be given a sea view/coastal view room at a cost of £945 with breakfast included. I queried a room on bookings.com, to the hotel, but was advised by the hotel management Carolyn, that this room was in fact a cheaper room, with road/ town view and not Seaview, but the cost was £851 for room only, with no breakfast. When we arrived at the hotel, we were met by the evening staff, who handed us the key to the room, and we paid in full at reception. When we entered the room, we found it to be dated, with a small bathroom, and the mesh curtain, only barely hanging on the window. Directly in front was the window looking out to an adjacent building, and roadside view, with little coastal view, only to be seen when viewed to the left side of the window. I immediately went to report this at reception and request a change of room, to a Seaview room, but management weren't available, except for the evening staff member who checked us in. The following day, I was met by Geoff, the managing director who commented on the room that we were allocated, but made excuses that we weren't promised a full coastal view room by his wife Carolyn, at the time of booking, and that his wife wasnt aware of any vacant Seaview rooms available to us at the time of booking. So we were left with this room for the entire week. Yet, the rooms to the rear of the hotel were larger rooms, and had full unobstructed coastal view. On the day we were checking out, we were met by one of the daily staff who asked if we enjoyed our stay, I replied with the room number, and that the room wasn't satisfactory to what we paid full price for, and she replied saying " next time you book with us, request a sea/coastal view room" when I replied saying that, this is what we paid for, she apologised and left. Geoff, the hotel managing director was present at this stage, and never offered any kind of apology. We feel we were ripped off for what we were handed, and paid full price for. When we arrived home, I sent an email of complaint to the hotel management, only to be replied to with what they had already told us when I first complained, and a short apology. We did look at another Seaview hotel not far from this hotel, with unobstructed rooms for the same dates for less than what we paid. The daily staff, were very friendly and helpful, but with this false advertising, i wouldn't be recommending staying at this hotel any time in the future.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: This room was small and dated.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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lized999 wrote a review Aug 2023
Beverley, United Kingdom53 contributions4 helpful votes
Great location, especially when you find the easy path into town avoiding the tunnel. Breakfast very good, especially the golden eggs in various forms. A bit noisy at night but comfortable room and pleasant staff
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with friends
Room Tip: Rooms on the upper floors may be quieter. To walk into town go up Green Street, across the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Gros-Cochon wrote a review Aug 2023
London, United Kingdom76 contributions134 helpful votes
We stayed for five nights and thoroughly enjoyed ourselves. The hotel was clean, the staff were all friendly and helpful (a few are a bit eccentric but that added to the fun factor), and the food is surprisingly good for such a modest establishment. Everything seems to close early on Jersey so be warned - most restaurants stop serving by 9pm. At first the clutter and eclectic decoration seemed strange but after a couple of days it grew on me. I think there is a bit of a Faulty Towers vibe going on here, totally unintentionally, but it makes the whole place all the more endearing. If you want a fun hotel in a quiet part of town, right on the waterfront then here it is!
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Mart652 wrote a review Jul 2023
Paris, France114 contributions43 helpful votes
Pleasant hotel well situated on the seafront with a good breakfast and very friendly and helpful staff. We realised we had left some things behind as we were waiting in the ferry terminal to catch a ferry. We phoned the hotel and the manager very kindly immediately volunteered to drive to the terminal and give us the items before the ferry departed. It was very nice of him and much appreciated.
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Date of stay: July 2023Trip type: Travelled with family
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Sunshine615370 wrote a review Jul 2023
Leatherhead, United Kingdom4 contributions5 helpful votes
+1
NEVER stay at the Marina metro hotel in Jersey. The staff are the RUDEST I've ever come across! The bathroom towels stink of wet dog and are covered in what looks like faeces stains. We've had to ask for clean towels 3 times and all 3 times we've returned to our room to find faeces stained damp towels that stink. The restaurant last night shut at 9 and we were hurried out despite the fact we were trying to enjoy our evening meal. The bar shut before 10, we were told we couldn't get any more drinks and we were asked to turn the lights out on our way up to our room. The rooms are TERRIBLE! So dated, dirty, scruffy, smelly and grotty. The bed linen stinks and I wonder if it's even changed between guests. The decor is from the 70's, none of the bedside table lamps work, and the wall paper is torn, stained and disgusting. We were told we couldn't have our breakfast outside despite the fact we only booked this hotel for the fact it was on the beach and there is loads of outside seating, but either way the continental breakfast was crap with hardly any selection. The waiters are all old and can't be bothered to do any work, they try to hurry you away and last night the waiter told us he didn't want anyone else to come and have dinner and so at 8.45 he started clearing away all the table settings in the restaurant and told us not to have starters so that we would leave faster. This hotel isn't cheap so do yourself a favour and stay somewhere else. Anywhere else.
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Date of stay: July 2023Trip type: Travelled as a couple
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robbie34 wrote a review Jun 2023
Annan, United Kingdom43 contributions34 helpful votes
One of the best hotels I have ever stayed in my many Jersey visits. Staff friendly and welcoming nothing was any bother. Great views from restaurant. Breakfast was excellent, with great continental and good choices on main breakfast. Eggs royale excellent. Wee bit of noise from busy pub across the road but shuts at 11pm. Hey ho lives for living.
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Date of stay: June 2023
Value
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Trip type: Travelled with family
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Chinchitchlud wrote a review Jun 2023
London, United Kingdom581 contributions397 helpful votes
We booked for 2 nights at a small break, we hopped a cab from the airport which took about 20 minutes. Hotel is a lovely size, in need of updating as seems very old and tired with dated furniture but perhaps that adds the charm. We checked in straight away and we given our room on the 2nd floor. Room was a nice enough size but again very dated and basic. Room had all facilities needed, towels, toiletries, tea & coffee, T.V etc. Location was perfect, about 15/20 minute walk into town, a pub is directly opposite and just up the road is a few restaurant options and of course the hotel is directly on the beach. We didn't opt for breakfast at the hotel as we found the concept quite confusing, it is charged at £10 per person, per day but you just order off of the normal charged breakfast menu (i.e. not a buffet style) so we found that if we opted for a smaller breakfast and a hot drink this would cost less than £10 so we decided to skip. On our last day we decided to get some small light bites before leaving to head home. The only option was the Tapas menu which was limited but we both picked 2 items to band together as a meal. Food arrived and was pretty disappointing. I ordered the Calamari and Wedges and my friend ordered the Crispy Pork bites and Wedges. My Calamari arrived and was 4 over cooked rings, which for £8 for the Calamari alone was pretty overpriced. They were meant to be panko crumbed, but were not and just frozen battered rings. They tasted of old oil and all mushy in the middle. My friends Crispy Pork bites were not crispy and 70% fat which she left. We did inform the waiter of this and he did rectify the issue which we appreciated. All the staff we spoke to were very helpful and friendly, especially Roy who saved our bacon with booking a cab as we didn't realise how in short supply they are on the Island and managed to get us a last minute cab and saved us missing our flight home! For the Island I would say the hotel was reasonably priced albeit slightly overpriced as breakfast was not included but I would recommend this hotel as a short break option.
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Date of stay: June 2023
Value
Location
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Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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jojo2064 wrote a review Sept 2022
Leeds, United Kingdom85 contributions59 helpful votes
+1
My husband booked a 5 night stay at the hotel. This was our first visit to Jersey, so we wanted to be close to transport links etc. He contacted the hotel before we travelled and arranged bed, breakfast and evening meal, this was a good idea as although there are plenty of restaurants nearby and in St Helier and all the little bay areas they are not cheap, no tourist or oap deals here! So to the hotel it’s in a good position near a bus stop easy to get to St Helier or anywhere as the island is only small. Taxi service also on hand. The hotel is very clean and the staff are exceptional, polite, helpful, friendly and take time to talk to guests. The hotel has a large lounge on the second floor with beautiful views over the bay so nice to have a night cap looking out to sea. The restaurant area is fairly compact but again you can sit outside to have your meals weather permitting. My only comment would be the hotel decor in general is quite 70’s dark wood on the corridors and in the rooms, it could do with a splash of white to brighten it up! The room was adequate, tv, bath and shower etc we had a side sea view I would go with a sea view if you can as I’m sure it would be stunning. The bed was very comfortable and plenty of nice, white towels on hand. The thing that we found exceptional was the food, breakfast was a huge choice, no rush when eating same at dinner. Lovely choice of meals, we had a set menu as that was the deal but we couldn’t fault it, starter , main and dessert I would recommend looking at this option if your on a budget, it gave us options to eat there or try the other restaurants. I must mention the lovely waiters ; Luben at breakfast, so helpful with directions and attractions to see on the island and also Rui at Dinner very professional and helpful. All the staff were spot on ! The hotel is ideally situated next door to the out door lido more like cold water swimming but my husband loved it, very old school , deco style building , remember to take a beach towel ! All in all a lovely stay we would go again,Jersey is a beautiful island, check out all the attractions and little bays. Finally a few reviews said there was a noisy pub opposite the hotel but it was closed for 11.30 , we called in it was very nice, sports and excellent service by Donna at the bar so don’t let the reviews put you off it didn’t spoil out stay at all.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
£133 - £189 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
marina hotel st helier
LOCATION
United KingdomChannel IslandsJerseySt. Helier
NUMBER OF ROOMS
34
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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MARINA METRO HOTEL - Updated 2024 Prices & Reviews

Frequently Asked Questions about Marina Metro Hotel
Which popular attractions are close to Marina Metro Hotel?
Nearby attractions include St. Helier Beach (0.1 miles), Prince's Bar (0.02 miles), and The Fresh Fish Company (0.08 miles).
What are some of the property amenities at Marina Metro Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Marina Metro Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
What are some restaurants close to Marina Metro Hotel?
Conveniently located restaurants include Moitas Bistro, Roseville Bistro, and The Good Egg Beach Cafe.
Does Marina Metro Hotel have airport transportation?
Yes, Marina Metro Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at Marina Metro Hotel?
The staff speaks multiple languages, including English, Spanish, French, Italian, and Portuguese.
Are there any historical sites close to Marina Metro Hotel?
Many travellers enjoy visiting Mont Orgueil Castle (4.1 miles), La Hougue Bie Museum (2.4 miles), and Battery Lothringen (3.1 miles).
Does Marina Metro Hotel have any great views?
Yes, guests often enjoy the ocean view available here.