We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Payments made by partners impact the order of prices displayed. Room types may vary.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.

The Norfolk Hotel

avatar-imageavatar-imageavatar-image
Traveller (117)
360
Panoramas (20)
Room & Suite (103)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

View prices for your travel dates

Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.

About

#5 of 25 hotels in St. Helier
Location
Cleanliness
Service
Value
Travellers' Choice
Situated minutes from the beautiful Howard Davis Park, the Norfolk Hotel is the perfect place from which to explore the island of Jersey. The hotel is located in the Island's capital St. Helier making it convenient for shopping yet is still only a few minutes walk from the sandy beach at Havre des Pas.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free internet
Pool
Bar / lounge
Game room
Billiards
Airport transportation
Baggage storage
Parking
Internet
Outdoor pool
Heated pool
Coffee shop
Restaurant
Breakfast buffet
Snack bar
Special diet menus
Evening entertainment
Car hire
Non-smoking hotel
Sun terrace
24-hour front desk
Laundry service
Show more
Room features
Safe
Wake-up service / alarm clock
Coffee / tea maker
Flatscreen TV
Bath / shower
Hair dryer
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
2.0 of 5 stars
HOTEL STYLE
Quiet
Family
Languages Spoken
English
737Reviews36Q+A100Room tips

Reviews
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.

Traveller rating
  • 419
  • 240
  • 60
  • 12
  • 6
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
avatar-image
Colin Reed wrote a review 17 Apr
3 contributions1 helpful vote
The departing UK airport descended in to chaos and lost my flight. In time honoured tradition by greedy hotel owners they kept my money and refused a refund and/or voucher for another day. Taking money and not providing a service under any circumstances is a sin, especially when its in the low season. Just plain greedy.
Read more
Date of stay: April 2024Trip type: Travelled solo
Room Tip: I lost my flight to Jersey, overcrowded airport-BHX The greedy hotel owners have kept my money...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Lynda B wrote a review Oct 2023
3 contributions
Although the hotel is a wee bit basic, the staff are all nice, the cleanliness is of a high standard, the breakfast(included in price) was nice and the the situation is ideal - just a couple of minutes walk into town. My sister and I had a very pleasant stay and would recommend it highly!
Read more
Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Thejoker11 wrote a review Oct 2023
Reading, United Kingdom47 contributions18 helpful votes
The hotel is lovely. Everywhere was spotlessly clean. The room was spacious with plenty of drawers and hanging space. Outside is a seating area with part of it undercover which was lovely to sit in first thing in the morning. The breakfast was plentiful and very well cooked. Unfortunately dinner was a bit disappointing. The main part of the meal of meat or fish was always very well cooked. However, the vegetables let the meal down. Carrots were the tiny baby ones but I am not sure if they were tinned or vacuum packed. The boiled potatoes were whole which looked un inspiring and I am assuming they were pre peeled and vacuum packed which unfortunately gave a waxy texture. The roast potatoes were the same as the boiled ones, whole and waxy. When the broccoli arrived it was only the stems with no florets. I know this is only a 2* hotel and costs must be considered, but fresh vegetables would make such a difference. Despite the issues with the vegetables I would still certainly return as everything else was perfect.
Read more
Date of stay: September 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
enchantedjean wrote a review Sept 2023
Stockton-on-Tees, United Kingdom50 contributions22 helpful votes
Clean and tidy hotel in a central position. Bus to the harbour right outside the door.. Room and bathroom were outstanding. Staff friendly from reception to the servers. Food was plentiful . This hotel also has a pool. Very very cold, but clean. All in all a good experience.
Read more
Date of stay: September 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Patsi G wrote a review Sept 2023
Pembroke Dock, United Kingdom4 contributions
OK, it's not pure luxury - BUT in a way so much more! Friendly staff, comfortable beds, great pool, extremely clean with just everything that you need to enjoy a great holiday. Centrally situated within walking distance of the shops, etc and, if you don't like walking, there's a bus stop right opposite the entrance. Pleasant bar with several sitting areas plus occasional evening entertainment. Good breakfast, helpful waiting staff (thank you Alex!) although we would have liked a little more creative veggie dinners. Oh yes, there's a really nice park nearby - sometimes with a brassbound concert.
Read more
Date of stay: September 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Don't let the 2* grading put you off.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Mick C wrote a review Sept 2023
Nottingham, United Kingdom42 contributions8 helpful votes
what a great hotel ,brilliant staff nothing to much trouble always a smile from them ,food breakfast ,dinners ,can recommend ,evening meals brilliant great choice and the service was top class, bar was great great times Quiz night was great laughing and joking every one enjoyed it all i can say it is was great hotel shot walk in to town, and the bus trips run by the hotel yes can recommend we did the full day highland tour ,the glass chapel and pearl factory , and also we went on the boat trip to see the Corbie lighthouse ,brilliant can recommend the Northolk hotel 100%, its a top class hotel , and would stay there again
Read more
Date of stay: August 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
michael m wrote a review Sept 2023
2 contributions1 helpful vote
Visited this hotel for 1 week a fabulous stay food very good staff excellent, great service at meal times thank-you Alex All I can say it is not a 2* it does not give the hotel credit Will certainly visit again very enjoyable.
Read more
Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Andrew M wrote a review Aug 2023
1 contribution1 helpful vote
excellent hotel from check in till checkout brilliant experience our room was spotless beds very comfortable meals excellent and tela who served us was first class so efficient and really friendly made some really good friends and had a good time with entertainment at night some good laughs would highly recommend this hotel and would definitely return 👍👍👍
Read more
Date of stay: August 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
avatar-image
Michael W wrote a review Aug 2023
1 contribution
Stayed at Norfolk for first time and won’t be the last well situated for central shop rooms very spacious and comfortable beds cleanliness was superb food was was very good especially full English breakfast staff. Was so friendly especially Brian on front desk always there to help should be rated 3 star good entertainment and good bar .
Read more
Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with friends
Room Tip: Please try it first class budget hotel good clean friendly service and a good pool towel provided
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Chris J wrote a review Aug 2023
Portsmouth, United Kingdom35 contributions21 helpful votes
Despite reading previous reviews I believe the Norfolk has undergone an excellent and comfortable make over . Our room and bathroom were a good comfortable size with attentive daily housekeeping. The breakfast and dinner food for quality and choice was 4 star level as was the waiting staff, with nothing was too much trouble to assist. The front desk staff were exceptionally tolerant at the very late multiple check in due to delays with the ferry with bad weather crossing. The nightly entertainment was really good as were the bar staff. Although not used the pool area was extra special, nicely arrange and clean. There is a bus stop outside the front door with regular services , Will certainly book again
Read more
Date of stay: August 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Nothing springs to mind
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Previous
123456
Not the right property for you?
There are more places to choose from in the St. Helier area.
PRICE RANGE
£70 - £109 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomChannel IslandsJerseySt. Helier
NUMBER OF ROOMS
100
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

THE NORFOLK HOTEL - Updated 2024

Frequently Asked Questions about The Norfolk Hotel
Which popular attractions are close to The Norfolk Hotel?
Nearby attractions include Howard Davis Park (0.2 miles), Jersey Public Fish Market (0.3 miles), and Jersey Archive (0.1 miles).
What are some of the property amenities at The Norfolk Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at The Norfolk Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a snack bar during their stay.
Is parking available at The Norfolk Hotel?
Yes, free parking is available to guests.
What are some restaurants close to The Norfolk Hotel?
Conveniently located restaurants include Indian Ocean, Roseville Bistro, and La Bastille.
Are there opportunities to exercise at The Norfolk Hotel?
Yes, guests have access to a pool during their stay.
Does The Norfolk Hotel have airport transportation?
Yes, The Norfolk Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are there any historical sites close to The Norfolk Hotel?
Many travellers enjoy visiting Mont Orgueil Castle (3.9 miles), La Hougue Bie Museum (2.1 miles), and Battery Lothringen (3.3 miles).