Best Western Moores Hotel
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Best Western Moores Hotel
Le Pollet, St Peter Port GY1 1WH
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Room & Suite (70)
Dining (30)
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Avg. £121 /night, 1/18 - 1/19
£121
per night
£115
per night
£108
per night
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About
#7 of 17 hotels in St Peter Port
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Historic Stone Mansion, former residence of Lord de Saumarez, located in central part of town near the harbor & 5 mi to airport. The Best Western Moores Central Hotel enjoys an enviable position in the heart of picturesque St. Peter Port, Guernsey's capital, close to the colorful seafront as well as the financial and business centers. You will find the bedrooms, including three suites, all well-appointed.
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Property amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Hot bath
Bar / lounge
Meeting rooms
Spa
Baggage storage
Newspaper
Wifi
Restaurant
Breakfast buffet
Breakfast in the room
Special diet menus
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Desk
Housekeeping
Room service
Seating area
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to States of Guernsey Tourism.
HOTEL STYLE
Classic
Centrally Located
Languages Spoken
English, Dutch, German, Hungarian and 2 more
Location
Le Pollet, St Peter Port GY1 1WH
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 99 out of 100
99
62 Restaurants
within 0.3 miles
Reviews
4.5
840 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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Best Western Moores Hotel garners appreciation for its spotless rooms and efficient housekeeping, which many guests find noteworthy. Its prime location is a hit among travelers eager to explore local attractions, with the convenience of transport options nearby. The hotel exudes a welcoming, homely vibe, though some guests noted issues with privacy.
While opinions on value and room quality vary, with some citing datedness and noise, the overall service receives accolades for its friendliness and professionalism, despite occasional lapses. Amenities are generally well-received, although there are mentions of Wi-Fi troubles and a lack of parking.
Location
Central
Atmosphere
Welcoming
Rooms
Comfortable
Value
Reasonable
Cleanliness
Meticulous
Service
Friendly
Amenities
Well-appointed
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Traveller rating
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Detailed Reviews
Hotel's Favourite
Yes, I know, the term "traditional values" might not have the same universal appeal in these more relaxed times, but if you enjoy good service, cleanliness, friendly and attentive staff, fine dining and excellent fare in a well set out dining room with pristine white table covers, candle, and table flowers, then this is the place for you.
We had requested a quiet room and we were located at the rear of the hotel and although we had no sea or town view, on the plus side there was no street noise and the room and enormous king bed was absolutely perfect for us.
The stand out features of this characterful hotel are its central location; the friendliness of the staff; the excellent dining room that we could look forward to visiting every night, breakfast ditto, and the very reasonable tariff. The only downside that we could see would be the lack of on-site parking as the hotel is right in the centre of town, but although it didn't affect us as we didn't have our car with us, we understand that parking is available close by.
We will certainly come here again.
We had requested a quiet room and we were located at the rear of the hotel and although we had no sea or town view, on the plus side there was no street noise and the room and enormous king bed was absolutely perfect for us.
The stand out features of this characterful hotel are its central location; the friendliness of the staff; the excellent dining room that we could look forward to visiting every night, breakfast ditto, and the very reasonable tariff. The only downside that we could see would be the lack of on-site parking as the hotel is right in the centre of town, but although it didn't affect us as we didn't have our car with us, we understand that parking is available close by.
We will certainly come here again.
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Date of stay: April 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Moores Hotel is very conveniently situated being close to the harbour, main bus
routes and the High Street, and yet it is in a relatively quiet location, being in a
pedestrianised quarter.
The extremely friendly staff made us feel welcome and at ease, right from check-in
until the time that we left. It was almost as if we were their only guests! An example
of their caring attitude was when we were told that there was no room at the early
sitting for dinner because of a large party. Sensing our disappointment and
unbeknown to us, the receptionist negotiated with the restaurant manager and phoned us later to say that they were able to accommodate us at the earlier time.
The Table d’hote menu in the conservatory restaurant was extensive and varied, the food was delicious and the service faultless. In this age of minimalist restaurant
furnishings, it was a joy to have proper table linen. The fish menu was wonderful as an alternative to the Table d'hote and we enjoyed a fabulous lobster salad on our first night. As we were on half board we ate in the main restaurant each night and got to know all the friendly staff who had time to chat and ask about our day without slowing the service as the restaurant was always very well staffed.
The outside terrace was a wonderful place to relax with a drink or to have lunch;
again, the menu was wide-ranging and very good value for money so we ate there several lunchtimes.
Our bedroom was nicely decorated, very clean, extremely comfortable with plump pillows, and spacious with 2 small armchairs and coffee table, and a spotless and modern en suite with stand up shower. Our quiet room was at the back on the 3rd floor; and despite the extremely hot weather, remained cool thanks to air-conditioning. Fresh milk for our room was always available from reception, a small fridge in the room would have been helpful but we managed to keep it from souring overnight for our early morning coffee by sitting the bottle in the washbasin in cold water.
Breakfast was delicious with an excellent choice of hot and cold options.
One look at the Visitors’ book showed that we were not alone in singing the praises of Moores hotel, I think the comments had used all the superlatives available!
We will certainly be recommending this fabulous hotel to our friends, and may well be back ourselves before too long.
Dates of stay: 16 – 23 July 2022
routes and the High Street, and yet it is in a relatively quiet location, being in a
pedestrianised quarter.
The extremely friendly staff made us feel welcome and at ease, right from check-in
until the time that we left. It was almost as if we were their only guests! An example
of their caring attitude was when we were told that there was no room at the early
sitting for dinner because of a large party. Sensing our disappointment and
unbeknown to us, the receptionist negotiated with the restaurant manager and phoned us later to say that they were able to accommodate us at the earlier time.
The Table d’hote menu in the conservatory restaurant was extensive and varied, the food was delicious and the service faultless. In this age of minimalist restaurant
furnishings, it was a joy to have proper table linen. The fish menu was wonderful as an alternative to the Table d'hote and we enjoyed a fabulous lobster salad on our first night. As we were on half board we ate in the main restaurant each night and got to know all the friendly staff who had time to chat and ask about our day without slowing the service as the restaurant was always very well staffed.
The outside terrace was a wonderful place to relax with a drink or to have lunch;
again, the menu was wide-ranging and very good value for money so we ate there several lunchtimes.
Our bedroom was nicely decorated, very clean, extremely comfortable with plump pillows, and spacious with 2 small armchairs and coffee table, and a spotless and modern en suite with stand up shower. Our quiet room was at the back on the 3rd floor; and despite the extremely hot weather, remained cool thanks to air-conditioning. Fresh milk for our room was always available from reception, a small fridge in the room would have been helpful but we managed to keep it from souring overnight for our early morning coffee by sitting the bottle in the washbasin in cold water.
Breakfast was delicious with an excellent choice of hot and cold options.
One look at the Visitors’ book showed that we were not alone in singing the praises of Moores hotel, I think the comments had used all the superlatives available!
We will certainly be recommending this fabulous hotel to our friends, and may well be back ourselves before too long.
Dates of stay: 16 – 23 July 2022
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Date of stay: July 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
I saw a one night 'staycation' advertised which included - accom, dinner& breakfast, along with a bottle of prosecco in my room & a box of local fudge. The price for this was £130 for two people BARGAIN! Check in was easy, we were greeted by a friendly receptionist who took our preferred time for dinner. The room was larger than I had expected & was situated at the rear of the hotel, the beds were very comfortable & afforded a good nights sleep. The bathroom was well appointed with plenty of towels - be sure to look in the cupboard as you will find toiletries & a shower/bath mat. We enjoyed coffee & a cake during the afternoon at 'The Hideaway' followed by an hour or so in the spa, this consists of a nice sized gym (not used ) a large jacuzzi & a 5/6 man sauna, towels, slippers & bathrobes are provided here which is a great touch I thought. Dinner was as expected from past visits to this hotel excellent & was taken in 'The Conservatory', the food was very tasty & the service friendly & not intrusive, Breakfast is buffet unless you want something cooked - which we did, once again we had great service from all the staff.
I'm looking forward to the next Staycation offer appearing in the local paper as I would love another visit!
I'm looking forward to the next Staycation offer appearing in the local paper as I would love another visit!
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Date of stay: March 2022
Location
Cleanliness
Service
Room Tip: A room at the rear of the hotel will always be quiet
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This was a special trip (seeing baby grandson for first time) and thought a central hotel nr amenities (to save causing a fuss for new parents) would spoil us and be a refreshing break.
First night was horrendous, screaming, shouting, loud music etc all night.
The guest next door had a shower at 1.30am and we could hear!
It was so hot in the room that we had to have the window open but that then let the noise in.
So, to stay again I would have to ask for a different room position and not stay a Saturday. Sunday night was still noisy with bin men collecting at 3pm!
I did complain to receptionist but she said they couldn’t help it. I suppose she couldn’t but when this is a reasonably priced upmarket hotel you’d hope they’d warn you.
First night was horrendous, screaming, shouting, loud music etc all night.
The guest next door had a shower at 1.30am and we could hear!
It was so hot in the room that we had to have the window open but that then let the noise in.
So, to stay again I would have to ask for a different room position and not stay a Saturday. Sunday night was still noisy with bin men collecting at 3pm!
I did complain to receptionist but she said they couldn’t help it. I suppose she couldn’t but when this is a reasonably priced upmarket hotel you’d hope they’d warn you.
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Review collected in partnership with Best Western
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The reception you receive at Front Desk as you walk in, is a foretaste of what your stay is going to be like. Charming, helpful receptionists who couldn't do enough to make our stay pleasant and memorable.
Our twin room was spacious and maintained daily to a very high standard. The towels are the deep, desirable ones in the bathroom and the tea/coffee tray was very well stocked. No mini bar in room but fresh Guernsey milk available on demand, so little call for one.
Breakfast saw a wide variety of choice available and the handy Hideaway patisserie is linked to the hotel for any other snack you may need during the day. Location, incidentally, is ideal being in the centre of St Peter Port and near buses, taxis and ferries.
One extra suggestion: book through the Hotel itself as they have excellent, well-priced offers that won't show on other sites!
Our twin room was spacious and maintained daily to a very high standard. The towels are the deep, desirable ones in the bathroom and the tea/coffee tray was very well stocked. No mini bar in room but fresh Guernsey milk available on demand, so little call for one.
Breakfast saw a wide variety of choice available and the handy Hideaway patisserie is linked to the hotel for any other snack you may need during the day. Location, incidentally, is ideal being in the centre of St Peter Port and near buses, taxis and ferries.
One extra suggestion: book through the Hotel itself as they have excellent, well-priced offers that won't show on other sites!
Read more
Date of stay: January 2023Trip type: Travelled as a couple
Room Tip: Parking tips available from front desk as the hotel has no car park, but nearby North Beach...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A one night staycation at an iconic hotel didn’t disappoint. Check-in was quick and easy and we were able to go straight to our room, even though we were a little early. A really fantastic touch is that you are given a small bottle of fresh milk for your room rather than those plastic pots of UHT. Our room was a superior located at the rear of the hotel. Very peaceful and well set out. We had drinks in JB Parkers but took them through to the hotel bar. Whilst this isn’t run as a full bar, it was nice to be able to sit and chat without too much background noise. The lovely staff kept us topped up so we didn’t have to keep going back through to J.B Parker’s. Dinner was exceptional. So lovely to experience good old fashioned service and such a great choice on the Table D’hote menu. The food was delicious and the portions were very generous. Breakfast was awesome. So much choice from the buffet and the hot menu and everything we had was delicious. I had scrambled eggs and salmon and the eggs were just the most fluffy creamy eggs I’ve ever had. My husband had the full English which he said was excellent. We had such a lovely time at Moores and I wouldn’t hesitate to recommend it.
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Review collected in partnership with Best Western
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We travelled to Guernsey to play a league rugby match and the hotel was able to accomadate our party of 26 at a very good rate. Making the booking was very easy, expertly handled by Geraldine Cunningham even when last minute changes were needed. Check in was swift and easy and all our party were happy with the rooms.
The jacuzzi was a god send on the sunday morning after the match as was the full english breakfast
check out was simple and the hotel allowed us to store our large number of bags so we could explore saint peter port unencumbered before we left for the airport
The jacuzzi was a god send on the sunday morning after the match as was the full english breakfast
check out was simple and the hotel allowed us to store our large number of bags so we could explore saint peter port unencumbered before we left for the airport
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Review collected in partnership with Best Western
Date of stay: March 2023Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed here last minute as my flight was cancelled.
The room was average size with a wardrobe for hanging clothes and a flat screen TV on the wall. There was tea / coffee & a kettle. The room has free wifi which seemed good.
The bathroom had a reasonable size shower with a glass divider contained in a bath. There was a good size double bed which was comfortable.
The room was a bit too warm at night but it was clean & quiet enough, though the walls to the hallway were quite thin and I could hear people talking in the morning which was not great.
The reception and whole hotel had a traditional feel & the staff were welcoming and friendly. As it was an unintended say, the reception staff helped to provide a toothbrush and toothpaste and also helped charge my phone. I was very impressed with their helpfulness.
A breakfast was included and looked to be help yourself buffet or from the menu. I had a full English which was very tasty. The staff in the restaurant were very attentive.
The hotel was right in the middle of the town so the location was excellent. I was catching the Condor Ferry and it was only 5 minutes’ walk from the terminal too. The hotel stored by bag until I needed to catch the ferry.
Overall the room was good value for money & I would stay there again.
The room was average size with a wardrobe for hanging clothes and a flat screen TV on the wall. There was tea / coffee & a kettle. The room has free wifi which seemed good.
The bathroom had a reasonable size shower with a glass divider contained in a bath. There was a good size double bed which was comfortable.
The room was a bit too warm at night but it was clean & quiet enough, though the walls to the hallway were quite thin and I could hear people talking in the morning which was not great.
The reception and whole hotel had a traditional feel & the staff were welcoming and friendly. As it was an unintended say, the reception staff helped to provide a toothbrush and toothpaste and also helped charge my phone. I was very impressed with their helpfulness.
A breakfast was included and looked to be help yourself buffet or from the menu. I had a full English which was very tasty. The staff in the restaurant were very attentive.
The hotel was right in the middle of the town so the location was excellent. I was catching the Condor Ferry and it was only 5 minutes’ walk from the terminal too. The hotel stored by bag until I needed to catch the ferry.
Overall the room was good value for money & I would stay there again.
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Date of stay: March 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Good location, good food and fantastic staff, unfortunately our room had a cheap loose oversized toilet seat that bit you and a sofa that if you sat on it the cushions collapsed inside the frame, we reported this on a daily basis to be told the manager was aware, he was apparently aware of the sofa before our arrival! We decided to book out 2 day’s early as nowhere to relax in our room, such a shame as went to Guernsey to celebrate my partners 76th birthday and and rearranging change of ferry e.t,c. put a damper on our experience .It is our opinion that the Manager has so much to learn from his very hard working great staff about customer care.
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Date of stay: September 2022
Rooms
Location
Service
Room Tip: Not 105! It’s in the annexe part of the building
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paper thin walls, I can hear the conversation in the room next to me as clear as anything. The guy in the room opposite me keeps leaving and returning to his room and every time he does the walls and floor shake. I’m guessing I won’t get much sleep tonight. The wifi also does not work, it tells me ‘incorrect password’ on all of my devices, even though reception assures me that is the password.
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aufwiedersehen93, Owner at Best Western Moores Hotel
Responded 23 Jan 2020
Dear jleppard2018 I was so sorry to read your review and to see that you had a poor night staying with us, and that there were issues with your devices and the WIFi. We will ensure that Reception have clear instructions for guests going forward. I hope you will give us another opportunity to provide you with a better experience on a future visit. yours sincerely Karel Harris Managing Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
no problem very simpull
Yes there are hairdryers ,
Toiletries,
Tea . Coffees and biscuits ,
Good Morning Lorraine. Room 105 is an executive king room (the bed is a zip and link which makes up to a 6' bed). If you look on the best western website the picture of the executive king room is 105! The room is situated across the terrace and does not have a view - it is front facing but on the first floor. Hope this helps.
Never stayed in a comfort room before. Didn't know they exsisted.
There is no parking along side hotel as this is within the main shopping area.
There is municipal parking in walking distance by the harbour.
Speak to the Hotel if they have an agreement on rates here.
Alternatively they may let you transfer to one of their sister hotels that has both have ample parking.
The family run 3 great hotels in the town.
"Parking is free but time regulated, so make sure that you check the notices. Ferries to Sark and Herm within walking distance."Read full review
"A ferry ride to Herm is highly recommended. If the weather is good a wonderful place to walk🇬🇬"Read full review
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PRICE RANGE
£103 - £142 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western st peter port, st peter port best western
LOCATION
United KingdomChannel IslandsGuernseySt Peter Port
NUMBER OF ROOMS
49
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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Frequently Asked Questions about Best Western Moores Hotel
Which popular attractions are close to Best Western Moores Hotel?
Nearby attractions include Candie Gardens (0.2 miles), Town Church St Peter Port (0.2 miles), and Guernsey Museum (0.2 miles).
What are some of the property amenities at Best Western Moores Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Best Western Moores Hotel?
Top room amenities include a flat screen TV, a desk, and a seating area.
What food & drink options are available at Best Western Moores Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
What are some restaurants close to Best Western Moores Hotel?
Conveniently located restaurants include Thomas De La Rue, Le Nautique, and Village East.
Are there opportunities to exercise at Best Western Moores Hotel?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Best Western Moores Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Best Western Moores Hotel?
The staff speaks multiple languages, including English, German, Portuguese, Polish, Dutch, and Hungarian.
Are there any historical sites close to Best Western Moores Hotel?
Many travellers enjoy visiting The Little Chapel (2.5 miles), Castle Cornet (0.5 miles), and Hauteville - Victor Hugo House (0.4 miles).
Does Best Western Moores Hotel have any great views?
Yes, guests often enjoy the harbour view available here.
Is Best Western Moores Hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.