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Riviera Bay Holiday Park - Park Holidays UK

Traveller (939)
Room & Suite (159)
Pool & Beach (61)

About

Location
Cleanliness
Service
Value
Fantastic facilities including a great indoor pool, large entertainment venue, and popular restaurant help to make Riviera Bay the first choice for family fun holidays. And of course you’ll want to get out and explore the many attractions when you stay in this area.
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Property amenities
Pool
Free parking
Restaurant
Heated pool
Indoor pool
Laundry Service
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Room features
Microwave
Family Rooms
Non-smoking rooms
Good to know
HOTEL STYLE
Residential Neighbourhood
Ocean View

Location

Full view
63Somewhat walkable
Grade: 63 out of 100
70Restaurantswithin 0.75 miles
17Attractionswithin 0.75 miles
1,404Reviews
956Photos
43Q+A
100Room tips
Traveller rating
  • 340
  • 359
  • 246
  • 144
  • 315
Time of year
Traveller type
Language
  • Filter
  • English
Popular mentions
+1
I would just like to say thanks to Stacey and Tara at riviera bay. There was a mix up with my booking I had booked a 3 bed luxury lodge but on arrival I was given a 2 bed Stacy was very helpful and did her best to make us happy as there was no 3 bed available But in the end I
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Response from StaceyBrown99, Front Office Manager at Riviera Bay Holiday Park - Park Holidays UK
Responded yesterday
Dear Laura, Thank you for taking the time to write a 5* review regarding your recent stay. I am delighted to read that the issue with the booking was all resolved for you and you enjoyed the comforts of a 2 bed Platinum Lodge. It is great to read you enjoyed the facilities on park and will pass on your lovely comments to Stacey and Tara. We look forward to welcoming you back in October and thank you once again. Kind Regards Stacey Brown. Holiday Service Manager
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Upon arrival, I was told we'd had an upgrade, to silver! My hopes were raised and hurried to find our accommodation. It's a small park, so you have to leave your car in the only car park and use a trolley (there were none), to take your bits to the chalet. We'd booked for 4
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Response from StaceyBrown99, Front Office Manager at Riviera Bay Holiday Park - Park Holidays UK
Responded 4 days ago
, It is disappointing to read your 2* TripAdvisor review, It gives me no pleasure to hear you feel you had a bad experience on your recent stay at Riviera Bay. In regard to the 1 bedroom chalet, when you book through a promotion and not Park holidays directly for Riviera Bay and book for 4 people you are automatically allocated a 1 bedroom Chalet to sleep 4 people, which consists of 2 Twin beds in the master room and additional sleeping for 2 in the lounge. When you receive your confirmation from Park Holidays we also attach an extra leaflet regarding upgrades / extensions and extra bedrooms it does also states that you will be allocated a 1 bedroom unit for Riviera Bay. We do try to capture all our guests throughout your stay and before you arrive, we did try to call you on 26th Feb but there was no answer but we did leave a voicemail for you to make sure everything was correct on your booking and that you were happy with the additional extras you may have booked . On arrival we had given you a complimentary upgrade to a Silver chalet and I apologize if you feel it did not meet your expectations. Every year we have a very high number of returning guests who enjoy the comforts of a Silver chalet and the lovely surroundings. I am sorry there were no luggage trolleys available for you , we could have arranged a luggage run from one of our personal holiday helpers to help with this and taken it to your accommodation for you. We also tried to give you a courtesy knock to see if everything was OK and if you needed any assistance throughout your stay which we do with all guests but unfortunately each time you were enjoying your day out. I was extremely shocked with the content of the review, All employee's at Riviera Bay pride themselves on the 5* star service we always provide to all our Guests and i can see we managed to capture yourself or another one of your party on departure who stated they have had a great time. I can only apologize that you feel you did not have a great experience with us, and if we were made aware of your concerns we could have looked at rectifying them for you, booking into a hotel is something i cannot control but we would of been more than happy to have looked at making sure you were comfortable and happy in a more suitable unit to match your needs. It's just a shame you did not bring this to our attention throughout your stay. Hope the feedback i have given helps when re-booking again through a promotion. I have tried to contact you today to discuss the feedback. Thanks Stacey Brown Holiday Service Manager.
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+4
Hiya I would like to thank all the staff for everything me and my partner have had such a great time here we will be definitely coming back don't think you could ever find any over place better than riverbay holiday park and jordan the entertainment is such a lovely guy and
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Response from StaceyBrown99, Front Office Manager at Riviera Bay Holiday Park - Park Holidays UK
Responded 4 days ago
Dear Ashley, Just want to a massive thank you for your 5* review for Riviera Bay. It gives me great pleasure to read you and your partner had a lovely stay. We have a superb Entertainments team for 2019 and Jordan you have mentioned I have to agree is a great asset to the team, i am sure he will be over the moon to read your lovely comments I will pass on to him, Hope you had a safe journey home and look forward to welcoming you back in the near future. If you book again within 7 days of departure we have some amazing offers to come back again in 2019 and 2020. Thank you once again. Kind Regards Stacey Brown. Holiday Service Manager.
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I recently hired a Platinum 3 Bed 6 Berth Lodge for a 3 x Night stay 08-11th March 2019 and I was was highly impressed with the accommodation. It had everything you could want for a home from home, together with full size beds in every bedroom. All bed linen and towels were
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Response from StaceyBrown99, Front Office Manager at Riviera Bay Holiday Park - Park Holidays UK
Responded 6 days ago
Dear Tony, It is lovely to read you have had a lovely stay with us. I have to agree the lodges are exceptional and really do feel like a home from home. It is great to see you enjoyed all the tiny noticeable touches we have to offer in the lodge. Thank you for your superb comments regarding all the team members i will pass these on to relevant departments. Look forward to welcoming you back in the near future to Riviera Bay, if you book again within 7 days of departure you will receive some great discounts for 2019 and 2020. Thank you again for the 5* review will really do value the guest's feedback to help us keep improving in the standards and service we provide. Kind Regards Stacey Brown Holiday Service Manager
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Have just returned from Piviera Bay after having a weeks stay which was very early in the season.We stopped in a Sea View Chalet which gave us a perfect view of the sea and contryside.The chalet was clean and well furnished although the bedroom walls on the outer walls did have
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Response from StaceyBrown99, Front Office Manager at Riviera Bay Holiday Park - Park Holidays UK
Responded 1 week ago
Good afternoon Malcolm, Just want to say a big thank you for the brilliant 5* star review for Riviera Bay. it is lovely to hear you have had a wonderful holiday and we are very grateful for the positive feedback you have given. I am happy to read that the maintenance team were of a great service to you and the chalet was cleaned to a very high standard. I do remember speaking to you daily whilst you enjoyed the great facilities and was great to hear what you had been up to on your holiday. i will pass on your lovely comments to all relevant team members and looking forward to welcoming you back to Riviera Bay in the near future. Kindest Regards Stacey Brown Holiday Service Manager
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Album Categories
All photosTravellerRoom & SuitePool & BeachDining Family and Play AreasBusiness Centre & Event Rooms
Chalets in front of B18
Chalets in front of B18
Chalet B18 floor covered in dog hair
Chalet B18 floor covered in dog hair
Chalet B18 floor covered in dog hair
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12345632
Do the lodges have filter coffee makers
In the lodge we had it did have one
0 votes
Do the lodges have a filter coffee maker in them.
do you get toilet roll,washing up liquid etc in the lodges?
Yes, you get one roll per toilet, toiletries in both bathrooms and a little box in the kitchen with washing up liquid, dish cloth, sponge and dishwasher tablets
0 votes
Where is the nearest supermarket?& how far is it?
Where is the nearest supermarket?& how far is it?
The nearest supermarkets are Aldi, Sainsburys and Asda which are located on Brixham Road, A3022
0 votes
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1234569
"Lodges are a short distance from the main reception/bar lounge area so would be quieter in the summer months and all came with a sea view."
"Choose a Sea View Chalet or opt for one of the new Lodges"
"go for the luxury lodges pay more and enjoy more CHALETS ARE HORRID"
"As modern as possible"
"best tip---go somewhere else"
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12345620
ALSO KNOWN AS
riviera bay holiday park hotel brixham
LOCATION
United KingdomEnglandEnglish RivieraBrixham
NUMBER OF ROOMS
114
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