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We stayed at the grand in august. It is well situated on the front only over the road from the nice beach. It needs to be done up as it is a bit tired looking inside. The food service is good but the meal sizes...More
2 Thank angiegrange44
Response from grandhotelexmouth, General Manager at Bay Grand HotelResponded 29 August 2016
Thank you for taking the time to write a review, we take all reviews seriously as this can help us to improve. I see you have given us four stars so I must assume from this that you did enjoy your stay. I will take...More
My Husband and I decided to take a last minute Shearings Self Drive 4 Night Break at this Hotel.
On arrival we were met by a friendly and courteous receptionist who sorted our key quickly and efficiently. Our room was suitable for our needs, clean...More
1 Thank moafa
Response from grandhotelexmouth, General Manager at Bay Grand HotelResponded 23 August 2016
Thank you for your review, we appreciate your feedback as this can help us greatly to improve things where necessary. I shall be looking into the comments you made about the food and I am sorry that we did not meet with your expectations in...More
Did a three night break to catch up with old friends. The reception and bar areas are pleasant and we had a welcome check in from friendly staff. The corridors to the rooms are quite grubby and in need of redecoration but the hotel itself...More
Response from grandhotelexmouth, Manager at Bay Grand HotelResponded 16 August 2016
Thank you for your review.
I am pleased to hear you enjoyed your stay with us, I will pass your kind comments on to the rest of the team.
We do have a refurbishment plan in place and I have noted your comments with reference...More
We arrived later than expected due to M5 closure and 5 hours of traffic, we were greeted by a miserable looking porter who grunted at us under his breath. We had pre-booked a parking space but were told as we were late it had been...More
2 Thank NickiNookyNoo
Response from grandhotelexmouth, Manager at Bay Grand HotelResponded 23 August 2016
We do not allow animals in the Hotel. Your Parking was not given away to another guest,
because you arrived late you would have been allocated a space at our sister hotel across the road.
We do offer very good value for the price paid,...More
We stayed at this hotel for a nice weekend break. Arrived late on Friday night to be greeted by older female manager who told us we couldn't park outside the hotel as we hadn't booked a space. Spent next 20 minutes trying to park in...More
3 Thank Richard K
Response from grandhotelexmouth, Manager at Bay Grand HotelResponded 15 August 2016
We do only have 25 spaces, when they are all booked we do advise guests to find alternative parking. And we do show them the different Car parks.
I have just checked out 130 guests and not had any complaints of smells from any rooms...More