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Woolacombe Bay Holiday Park

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Sandy Lane, Woolacombe EX34 7AH England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (938)
Room & Suite (181)
Pool & Beach (99)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
Updated 06/01/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 06/01/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 18 Speciality lodging in Woolacombe
Location
Cleanliness
Service
Value
Travellers' Choice
Packed full of fun and overlooking the beach, this lively holiday park enjoys magnificent views across the bay and offers excellent facilities and activities to satisfy all ages. So whether it's as a couple, or with family and friends, there's something for everyone at this superb setting.
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Property amenities
Free parking
Public wifi
Pool
Fitness / spa changing rooms
Bar / lounge
Game room
Golf course
Children's playground
Indoor pool
Outdoor pool
Heated pool
Plunge pool
Shallow end in pool
Fence around pool
Sauna
Restaurant
Breakfast available
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Mini golf
Tennis court
Billiards
Bowling offsite
Canoeing offsite
Entertainment staff
Evening entertainment
Patio
Waterslide
Nightclub / DJ
Video game console
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids pool
Kids' outdoor play equipment
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Spa
Facial treatments
Foot bath
Full body massage
Head massage
Light therapy
Massage
Steam room
BBQ facilities
Convenience store
Gift shop
Non-smoking hotel
Outdoor furniture
Picnic area
Shops
Sun deck
Sun terrace
ATM on site
First aid kit
Express check-in / check-out
Laundry service
Self-serve laundry
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Room features
Dining area
Private balcony
Seating area
Sofa
Kitchenette
Microwave
Flatscreen TV
Bath / shower
Wardrobe / wardrobe
Private bathrooms
Refrigerator
Electric kettle
Kitchenware
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Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
HOTEL STYLE
Family
Languages Spoken
English
2994Reviews122Q+A100Room tips
Traveller rating
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Popular mentions
Unhappy wrote a review Yesterday
2 contributions
Holiday park is very nice and clean but I made the mistake of signing up to their third party Wi-Fi supplier for an additional fee. Firstly they require the MAC address of every device that will be using Wi-Fi, then your email address and then it never really works, just could never log on and when I complained I was told it could take a few days (not good when you are only there for week). I asked for a refund which took a bit of haggling but eventually got my money back. The issue I have now, is that I receive between 10 to 15 Spam emails a day, related to Tesco, Asda, Waitrose vouchers. Dragons den weight loss pills and various other phishing emails. This only stated after visiting the park and providing their supplier with my email address, 4 months later I have finally had to change my email address to avoid this electronic harassment. I realise they will read this and just respond with “we try our best with our suppliers and are working hard to provide a good service” but unfortunately this is not good enough. Selling your guests email addresses, and who knows what other personal information is a direct breach of data protection laws and just plain stupidity from the owners. There are lots of reviews highlighting this issue with your Wi-Fi supplier yet nothing has changed. I recommend you update your mobile data package before going, firstly it will cost less that their exorbitant prices and you will keep your personal information safe. Unfortunately for me this is a deal breaker and no matter how goof the park was I will never be returning. Sort it out Woolacoombe bay, it’s really not that difficult.
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Date of stay: September 2021Trip type: Travelled with family
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timhaughton01 wrote a review Nov 2021
Northwich, United Kingdom2 contributions1 helpful vote
Great place, plenty to do even when the weather isn’t great. Tried a few places in Devon, definitely our favourite. Being able to use the other parks gives great choice and most importantly keeps my kids entertained.
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Review collected in partnership with this hotel
Date of stay: October 2021
1 Helpful vote
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Response from Kevin Darvill, Sales at Woolacombe Bay Holiday Park
Responded 22 Nov 2021
Thank you for taking the time to post your 5-star review of your recent stay with us. It is fantastic to read that we were able to provide you with the best family holiday and we are pleased that you made the most of our great facilities. We really look forward to the pleasure of your company again, where a warm welcome will be waiting upon your return. Lauren Church – General Manager
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borderbrum2 wrote a review Nov 2021
Solihull, United Kingdom1 contribution
A wonderful seaside break was had by us during the October half term. We hadn't been away since the start of the pandemic and it was fabulous. Spectacular memories and lots of laughter. We will definitely be returning.
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Review collected in partnership with this hotel
Date of stay: October 2021
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Response from Kevin Darvill, Sales at Woolacombe Bay Holiday Park
Responded 22 Nov 2021
Thank you for taking the time to post your 5-star review. I am so pleased to read your holiday met and exceeded your expectations, its rewarding to read your kind words and how much you enjoyed your holiday. We look forward to welcoming you back in the future where a warm welcome will be waiting. Lauren Church - General Manager
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Screggle wrote a review Nov 2021
Bristol, United Kingdom12 contributions4 helpful votes
We actually visited in 2019. The accommodation was good. Swimming pool stung my eyes so much I only lasted 5 mins. Entertainment was packed, had black things floating in my Prosecco, which was swiftly exchanged. Everything else we were happy with and it was very reasonably priced. Fast forward to post covid money grabbing times and everything is much more expensive. We still thought we’d go as there was a 30% discount until end of October. Still a lot more expensive than it once was though. I find the website bad enough at the best of times, but when I tried to book on 31/10 (and I’ve learnt my lesson in leaving things to the last minute), the website did not work properly. It took me ages to select the caravan and when I was able to, I then couldn’t make payment. I tried different cards from different banks in both mine and my husbands name, also tried different devices. Clearly an issue with the website. I took screenshots of everything including the online chat (which was also firing out random numbers!). When I phoned the following day and explained the issue I’d experienced and asked if they could honour the discount given the issue was on their side, they said it wasn’t possible and that no one else had this problem (not sure how they’d know this!). I then complained via email only to be told the same thing. I then sent screenshots and didn’t receive a response. Since covid, demand for this kind of holiday has increased, which means customer service has become awful as there will always be another person willing to pay a fortune for what could be a washout. To effectively be called a liar twice, is a disgrace. I have since booked a luxury hotel including breakfast for the same price! I will not be using this place again. Just because you are very popular in the current climate, doesn’t mean you will always be. Change your attitude or you will lose more customers!
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Date of stay: November 2021Trip type: Travelled with family
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Response from Kevin Darvill, Sales at Woolacombe Bay Holiday Park
Responded 10 Nov 2021
Thank you for your review, we are sorry that you experienced inconveniences on your holiday two years ago but are pleased that you felt satisfied overall. We are sorry you experienced difficulty booking in the final two hours of the promotion we'd been running from mid-February in the height of this year's lockdown until the end of October. During that period, even when demand ballooned to levels never seen before for both holidays in 2021 but also with forward bookings for 2022 unlike anything we've ever seen before, we have not increased our holiday prices, or reduced our discounts, since the day the promotion launched that being the day before Boris Johnson announced the Government's roadmap to unlocking the country. It was a promotion that was advertised very heavily to our previous guest database right from the end of August and then really ramping up in the final ten days of the promotion. Throughout those final days we recommended not leaving it to the last minute to book as numerous banks had recently reported issues with their banking software and we also were very aware of the booking trends coming in that, that it was likely a holiday for sought-after accommodation or dates might not be there even after a small delay, We were pleased to see there was still something available at the end of the promotion. Bookings on the final day of the promotion would not be exaggerated to say they were astounding; indeed they exceeded the previous record by a significant factor of multipication. Again, we don't discount that some users may have issues booking online but these are often software (such as using VPNs or not installing updates on browsers, both known issues) or hardware issues such as routers. We certainly know these issues happen as they are not uncommon, and not being our tech they are not something we can resolve, but we can encourage customers not to leave it too late to book - in particular our phone support service, email and live chat opening hours were extended for that final day but you attempted your booking later than these. If we experienced an issue with our website then we would certainly honour the discounts/prices, however all the website reporting does not indicate this was the case. I have reviewed the transcript of your calls to us as well as emails, from what you describe the issue is likely not to be with your bank but with your browser/internet connection. I was also concerned to review them given your serious allegation that my team called you a liar. I cannot see in the transcripts that this was ever said or that we gave that impression, I certainly do not discount that this was your perception and am sorry that you feel that way. We are sorry that we won't be able to welcome you on this occasion but we hope you enjoy your holiday at your chosen alternative destination, that we may have the pleasure of welcoming you again to Woolacombe Bay Holiday Parks in the future. Kevin Darvill - Sales & Marketing Director
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Linda W wrote a review Nov 2021
Winchester, United Kingdom1 contribution
Woolacombe town and beach is gorgeous but the site and facilities were terrible. We paid £500 for the most dire caravan we could not stay in for three nights. It was cold, damp, there was mold and it was dirty and broken and totally sub standard, it was not double glazed and had one gas fire we could not use with a 2 year old as it was dangerous. Gold caravans claimed to be only 6-7 years old but caravans without double glazing and central heating have not been made for about 15 years. We were upgraded eventually so that was better as it was double glazed and central heating, but there was no path to the caravan and we had to walk on grass and mud, down a slope to get there, this was a slip hazard and got worse with more rain.. There was no where to park and there was seating outside for four people, yet the van was for eight people, The pool was only allowed one use a day for 45 mins and I do not believe this is Covid related as you were happy for everyone to mix in the changing room, therefore it was impossible to have good use of the facilities. The music at night was so loud it kept us awake. Overall the whole place was tired, overpriced and disappointing. We paid for a sea view but did not get it. You say the site is within walking distance to the beach, which is stretching it, especially with children. You have mis-sold the whole place and the pictures on the website no way reflect the reality.
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Date of stay: October 2021
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Response from Kevin Darvill, Sales at Woolacombe Bay Holiday Park
Responded 2 Nov 2021
Thank you for your review. I am very sorry to read your disappointment regarding your recent stay with us. The reception team are on hand daily between 8am and 10pm to answer any queries you may have and to help resolve any issues that may arise. You can also report any issues directly to us 24/7 using the My Holiday portal online. We actively encourage guests to notify us of any special requirements they may have prior to arrival so we have ample opportunity to cater to your needs. I am very sorry to read that you experienced housekeeping issues with your caravan and therefore felt the accommodation was sub-standard and did not enjoy your stay with us. I also apologise that these issues were not rectified to your satisfaction before departure and you were unhappy with the level of customer service provided concerning the unfortunate oversights. I do hope you will return to one of our Parks so that we may have the opportunity to restore your faith in us as a family-focused holiday provider.  Lauren Church – General Manager
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ALSO KNOWN AS
woolacombe bay holiday village hotel woolacombe
FORMERLY KNOWN AS
Woolacombe Bay Holiday Village
LOCATION
United KingdomEnglandDevonWoolacombe
NUMBER OF ROOMS
280
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Frequently Asked Questions about Woolacombe Bay Holiday Park
Which popular attractions are close to Woolacombe Bay Holiday Park?
Nearby attractions include Walk - Morte Point Trail (0.7 miles), Barricane Beach (0.6 miles), and Woolacombe Beach (0.7 miles).
What are some of the property amenities at Woolacombe Bay Holiday Park?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Woolacombe Bay Holiday Park?
Top room amenities include a kitchenette, a flat screen TV, and a refrigerator.
What food & drink options are available at Woolacombe Bay Holiday Park?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Woolacombe Bay Holiday Park?
Yes, free parking is available to guests.
What are some restaurants close to Woolacombe Bay Holiday Park?
Conveniently located restaurants include The Beach House Restaurant, Rockleigh Takeaway, and The Jube.
Are there opportunities to exercise at Woolacombe Bay Holiday Park?
Yes, guests have access to an indoor pool, a sauna, and locker rooms available in the fitness centre during their stay.
Does Woolacombe Bay Holiday Park have an airport shuttle?
Yes, Woolacombe Bay Holiday Park offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Woolacombe Bay Holiday Park located near the city centre?
Yes, it is 1.0 miles away from the centre of Woolacombe.
Are any cleaning services offered at Woolacombe Bay Holiday Park?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Woolacombe Bay Holiday Park?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.