Had to stay here as we wanted to visit the gardens and there’s nowhere else. We had read poor reviews but ‘bit the bullet’. Nice chap welcomed us and was very nice. Room looked ok but on closer inspection it was very ‘down at heel’. Bathroom windows grimy and a long dark hair in the bath!!! It says there is Wi-Fi - not in the rooms there isn’t or the breakfast room. My husband was appalled at the lack of beers (ales) - he had to suffer John Smith’s as that’s all they had - not even a bottle of decent beer. We have visited 6 hotels in the last fortnight and all have had good beers to choose from. We just had scampi and fish and chips as there was no point even trying anything else. Breakfast ok and about 2 stars. Thank goodness it was just for a night. The surroundings are simply beautiful- lots of bikers and visitors from Netherlands, Germany and Belgium. Someone is missing a trick - this place should be a goldmine!!!…
Nice enough hotel and room with a great view and nice toiletries. Good bike storage. There was an obvious lack of staff and barman gave a great service even though he appeared to be on his own. Non residents were turned away due to lack of staff. Evening meal and breakfast both ok. Hotel is in a great setting but could be a lot better with more staff.
Went for a drink at the only bar in the village to find it residents only. Completely empty bar with one barman who is presumably being paid. Wanted several beers while wives looked around local gardens. COVID didn’t effect you if you can turn down trade.
Stayed at Poolewe Campsite (which was fantastic) for the weekend and walked a 10km trail on Friday. Popped into the Poolewe hotel bar for a much deserved pint at the end only to be turned away as was told told residents only. Very very disappointing. For a remote area with a good amount of campers/walkers/hikers and decent through flow traffic, the hotel is missing something here?? After speaking to the campsite staff, they mentioned that the hotel struggles to keep staff? But to turn away paying customers is crazy. The three times I walked passed the hotel, there was not a single person in there. I'm going back to Poolewe later in the year and even if you opened up to non-residents, I wouldn't visit. Appalling.
Can’t believe the only hotel and bar in this village would not serve non residents. It is such a surprise to us especially as hospitality venues are bleating like mad about the lack of income and relying on government handout’s. You should be ashamed of yourselves and with such customer service you wouldn’t be in business without the handouts
We booked as part of our NC500 trip and despite being fully booked, although well understaffed, the staff they had did a great job. We were very happy with all aspects of our stay. Well done. Lovely wee village with great scenery.
Being the only hostelry for miles we were very keen to visit if only for a drink. However there is a sign saying residents only and when we phoned this was confirmed so all we could do was look in through the window at the happy dinners and partakers of cool beers.
We have been there before and that is why we booked at the campsite nearby again. After a long journey we walked up to the hotel for food and drink. There was a sign on the door RESIDENTS ONLY. So we went around the back and into the bar. There was a barmaid but no customers and we asked for drinks. She said she couldn't serve us, residents only. I pointed out there was nobody else, we only wanted a drink. A very rude man came from the back. I take it he was the manager and was quite abusive. I pointed out this was not how you ran a business and it should say on the website that it was not open to the general public. Locals say they can't go either. What a shame that a thriving community hub is lost. Needless to say we will not visit Poolewe again. It ruined the start of our holiday.…
This hotel is ideally located about a mile from the famous gardens. Rooms, some in the main building, others in an annex, have all the necessary facilities although some are a little cramped. Restaurant has a pub-grub menu but the food is well cooked.
The Poolewe hotel is a good hotel. It's comfortable, clean and friendly. It's good value for money too compare to a number of other hotels on the NC500. There is a pool table and a dart board to keep kids entertained and a nice range of both traditional and homely meals on offer. Poolewe itself is quiet, calm and very pretty, we would certainly recommend it as part of any NC500 trip