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Crowne Plaza Memphis Downtown

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Crowne Plaza Memphis Downtown
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1,154 Reviews from our TripAdvisor Community

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Showing 1,115: English reviews
Tampa, Florida
Reviewed 17 August 2014

From the time of my arrival, I found everything to be exactly as it should be. My check in was flawless. Gerald was warm and welcoming at every contact. He checked me in and I also was in contact with him twice more during my stay. Every time he was professional and knowledgeable. Next was Kenneth. He is the bartender...

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Helpful?
1Thank MSCHIEFMARY
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this review

WOW, Thank you for the great review. It great to know you appreciate our friendly staff. We love to hear that the staff made a great impact doing your stay. We look forward to you stay with us in the future.

Reviewed 11 August 2014 via mobile

Staff is cool, but slow at the restaurant which got average food. The room are great, clean and spacious. The view from the windows of our room were on the highway but we didn't hear the traffic much. The mattresses are good and we had 4 good pillow of the same size by bed.

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Helpful?
Thank Caktuspace
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this review

Thank you for taking the time to post you review. We appreciate the comments on our staff and our hotel. We hope you will see you again the next time you are in Memphis.

Knoxville, TN
Reviewed 8 August 2014

I arrived on a Tuesday late afternoon in August. The lobby was extremely hot, and the hotel didn't have enough check-in staff to handle the amount of people needing to check in. What I liked: 1) Free wi-fi. Note, however, that the wi-fi was spotty and very slow. 2) Sleeping room temperature: I was able to get my room very...

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Helpful?
3Thank Blake R
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this review

Thank you for posting a review of our property. We love to the positive feedback about our staff. We are sorry to learn that the condition of your room was not to clean to our usually standard. Please accept our sincere apologies. We hope to have another opportunity to better serve you.

Tampa, Fl
Reviewed 5 August 2014

We stayed at the Crowne Plaza for three nights and the staff was great; they were very friendly and helpful especially the shuttle drivers. The room was spacious, clean and comfortable.The location was great, we were in walking distance to several restaurants and landmarks. The shuttle was a big help as well. The drawback was the internet in the room,...

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Helpful?
Thank DuracellTampa
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this review

Thank you for taking the time to review our property. We are glad our staff was great and you enjoy the shuttle. We will pass this to our Management team so we can correct the problem. We are sorry for the inconvenience that we have cause you. We hope you will get us second a chance.

London, Canada
Reviewed 4 August 2014

We stayed at the Crowne Plaza July 29th for 2 nights. The room was spacious, clean and comfortable. Every staff member we came in contact with was extremely helpful and pleasant. We were more then happy with the service. As we were celebrating a 50th birthday the added room upgrade and nice cheese and fruit tray that was brought to...

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Helpful?
2Thank Dana W
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this review

Thank you for the 5 star review. We are so glad the out staff show you great service. We love hearing the outstanding job our staff provide. We hope the next time you in Memphis you will choose us.

Luxembourg City, Luxembourg
Reviewed 4 August 2014 via mobile

In all of the hotels of our 3 week trip, the Crowne Plaza was by far the best. The staff was amazing, they were very friendly and helpful! There's a shuttle going to beale street, but we always walked there and back, it is not too far to walk. This hotel definitely makes me choose a Crown Plaza again next...

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2Thank Liv_W
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this review

Thank you for the 5 star review. We appreciate the great feedback about our property. We hope you will choose us the future the next time you are in Memphis.

Leeds, United Kingdom
Reviewed 31 July 2014

I had read some lacklustre reviews about this place, so was a bit apprehensive about booking it. Fortunately, it was pretty decent and worth the extra money (I normally stay in hostels). Like all big chains, the Crowne Plaza has all the necessary amenities and is comfortable and clean, if somewhat utilitarian. It is located in downtown Memphis, which was...

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2Thank freshlybrewedcoffee
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this review

Thank you for taking the time to review our property. We glad you enjoy our hotel. Please accept our sincere apologies for the inconvenience that we cause you in the restaurant. We will pass the comments to our restaurant manager so he can address the issue. We hope you will stay with us in the future.

London, United Kingdom
Reviewed 29 July 2014 via mobile

The hotel is clean and the staff are friendly. We used the shuttle bus to get into Beale street as the walk was too far. The driver was friendly and would always pick us up and return us to hotel. Graceland and sun studios are worth a visit, the trips can be booked through reception. Try to watch the ducks...

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1Thank Vikki B
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this review

Thank you for posted your review. We love hearing that our guest has great service doing their stay. We hope you will choose us the next time you are in Memphis.

Bedford, United Kingdom
Reviewed 26 July 2014

Stayed here for 5 nights in June for my dads 60th birthday treat and the hotel was ok but quite basic to what I'm used too. Luckily it was clean we did have one day where they had run out of clean towels and was struggling to get hold of them but sorted after chasing three times and then was...

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1Thank Don1980
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this review

Thank you for taking time to review our property. We are pleased you enjoy the shuttle to Beale Street. I am sorry for the inconvenience about running out of towels during your stay. The comments we receive will help us to target the problem area and will help us improve our next guest visit.

Lynchburg, Virginia
Reviewed 25 July 2014

The room was clean which was most important but it was very obvious that it is an old hotel. The bed was way more comfortable than most which was awesome. My only complaint about the room was that there was no refrigerator or microwave. That's just unacceptable and unless they change that I will not stay again. It should be...

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Thank Alex S
CrowneDOS, Director of Sales at Crowne Plaza Memphis Downtown, responded to this review

Thank you for review our property. Please accept our apologies for the condition of the hotel during your stay. We will let the management team know about the comments on the extra amenities you will like us to provide in the rooms. We hope you will give us a second chance to make you stay better.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Stay in the heart of historical Memphis traditions at the fully renovated Crowne Plaza Memphis Downtown. Fresh from a multi- million dollar renovation, no detail has been overlooked. Our hotel is within minutes of famed Barbeque and Blues. Perfectly situated between the Memphis Cook Convention Center and Beale Street, the newly renovated Crowne Plaza Memphis Downtown is the ideal location for those in town for business and pleasure. A wonderful compliment to the Memphis city vibe, the updated features bring the excitement of the street right into the lobby of our hotel. Every detail about this distinct hotel has you in mind. Spacious, modern guest rooms with unbeatable views of the Memphis skyline, or St. Jude's Campus and Bass Pro Shop at the famed Pyramid. Our rooms offer efficient, user friendly workspace, free Wi-Fi, as well as refrigerators and in-room safes. A top of the line, exercise facility equipped to meet the most demanding personal workout regimen. Enjoy socializing with colleagues and friends in a newly designed public area that provides quiet seclusion or a multitude of entertainment options to suit every wish, including the newly added Blues Patio fully equipped with cooling mist and fans. Enjoy a bite or a libation in our famous Notes and Provisions. Be sure to say hello to the local mixologist! Don't forget to visit the in-house St. Jude's art gallery and see how miracles happen. As a partner with St. Jude's Research Hospital we have the distinct privilege of supporting them and the pleasure of witnessing the difference it makes. Now you can as well. "Success has nothing to do with what you gain in life or accomplish for yourself. It's what you do for others." - St. Jude Founder Danny Thomas Whatever the reason is for your visit, you'll experience a new and better way of hospitality at the Crowne Plaza Memphis Downtown. ... more   less 

Additional Information about Crowne Plaza Memphis Downtown

Address: 300 N 2nd St, Memphis, TN 38105-2614 (Formerly Wyndham Garden Hotel)
Region: United States > Tennessee > Memphis
Price Range: £118 - £255 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Memphis Downtown 3.5*
Number of rooms: 230
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Also Known As:
Crowne Plaza Memphis
Memphis Crowne Plaza
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Memphis Downtown staff and other travellers.
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Questions? Get answers from Crowne Plaza Memphis Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We didn't have enough time to check out the other areas of the hotel, but our room on the 2nd floor was satisfactory.”
 of 5 bubbles venegas65, 14 Mar 2017 | Read review
“Choose another hotel”
 of 5 bubbles TNfrecklesrus, 8 Mar 2017 | Read review
“Our roo. Was on the 7th floor and we could look out and see the city of Memphis looking towards Beale street area..”
 of 5 bubbles kgnolen9562, 5 Feb 2017 | Read review
“Ask for city view”
 of 5 bubbles barryc706, 1 Feb 2017 | Read review
“Go see Tiffany”
 of 5 bubbles 42vanv, 27 Jan 2017 | Read review
5 of 5