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Extended Stay America - Memphis - Mt. Moriah

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Extended Stay America - Memphis - Mt. Moriah
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44 Reviews from our TripAdvisor Community

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Showing 44: English reviews
Reviewed 26 July 2016

Love this Place without a doubt. Tia Awesome. The Whole Staff Is Very helpful and Friendly. I like the fact that the location is so close to everything. Two Different Wal-Marts both minutes minutes away. Not sure if thats the Germantown Are Or just Memphis East But with all the bad rep the city gets My experience is always relaxing...

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Helpful?
Thank 123bdp
Manager_11525, Manager at Extended Stay America - Memphis - Mt. Moriah, responded to this review

We appreciate you taking the time to share your experience with us. I will be sure to inform our staff on what an excellent job they are doing in providing excellent customer service and accommodating guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our...

Reviewed 5 July 2016 via mobile

This Is An Excellent Hotel To Stay At. Very Nice Rooms, Very Nice Workers. I Would Refer All My Friends To Stay At This Hotel. There's Only One Hotel I Would Go Too And That Is This Hotel. Also They Have Very Affordable Rates Waiting On You

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Helpful?
Thank Zentraveious F
Manager_11525, Manager at Extended Stay America - Memphis - Mt. Moriah, responded to this review

Thank you for such kind words in your review. I'm glad to read you had such a great stay with us that you would refer your friends. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

Reviewed 3 July 2016 via mobile

My friends and I reserved 2 week stay at this location for family reunion. We had no TV service for a day and a half. The manager Mr. Willie was very sarcastic,obnoxious, igonorant, and showed no empathy at all! There were only 2 washers working for this entire hotel. However, after speaking with Tia she was very understanding and she...

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Helpful?
Thank Perez236
Manager_11525, Manager at Extended Stay America - Memphis - Mt. Moriah, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the service is truly regrettable. We are very sorry for your experience. I discussed your comments with our team, and we are committed to providing exceptional service to our guests. We appreciate your kind comments concerning Tia. You can...

Reviewed 24 June 2016 via mobile

I really enjoyed my stay here! The staff was very friendly and answered all my questions that I had to ask. I would stay here again if I was to look for a hotel to stay in again in Memphis. I would like to say thank u all.

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Helpful?
Thank Precious34
Manager_11525, Manager at Extended Stay America - Memphis - Mt. Moriah, responded to this review

Thank you for posting a review of our hotel. I am glad that you enjoyed our friendly staff and your stay overall. Thank you for choosing Extended Stay America. We hope that you will stay at our hotel, or any of our other brand locations in the future.

Reviewed 22 June 2016 via mobile

I really enjoyed myself and it was comfortable and Miss. Tia was such a nice person to me she kept a smile and made sure that I enjoyed myself and that I was satisfied I think you the company need more individuals like her at the front desk at all times. Because my day had been ruff and she made...

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Helpful?
Thank Nate Da G
Manager_11525, Manager at Extended Stay America - Memphis - Mt. Moriah, responded to this review

I appreciate you posting a review of our hotel. I am glad that you enjoyed our comfortable hotel and our wonderful staff during your visit. I will be sure to share your kind remarks with Tia and the rest of our team. Thank you for choosing Extended Stay America. We look forward to welcoming you back in the future.

Reviewed 23 May 2016 via mobile

Overall I must say that the staff at this Extended Stay location on Mt. Moriah knows the difference between a guest and customer. Each time my husband and I stayed here we're always greeted by our names,front desk clerk Tia always checks with me to ensure all my needs are accommodated. The rooms are always clean,comfortable,and relaxing. The manager Willie...

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1Thank TWheeler1021
Manager_11525, General Manager at Extended Stay America - Memphis - Mt. Moriah, responded to this review

I appreciate you taking the time to write such an excellent review. I’m proud of our staff for providing you with exceptional customer service and will be sure to share your great feedback with the entire team! It’s wonderful to read that we were able to accommodate your needs with a home away from home experience. The staff and I...

Reviewed 21 May 2016 via mobile

Nasty mattress gave us another room and it was nasty as well. Had to wait 3 business days for a refund, funds were deducted from my card and I still had to pay for another room. One of the workers lied and stated that a manager would be available the next day and there was only a team leader was...

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Thank schwana b
Ontario, Canada
Reviewed 17 May 2016

This place does not deserve one star - it was far, far worse than one star, but I couldn't find a way to give 1/1024 of a star. Perhaps that is a little generous even. Just do yourself a favour and do not book this place! It appears they do NOT clean the rooms, as the floors were unvacuumed, there...

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Helpful?
Thank 1YoOy1
Manager_11525, General Manager at Extended Stay America - Memphis - Mt. Moriah, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will retrain our housekeeping staff and make sure we are thoroughly inspecting rooms prior to guest arrivals. Additionally, I will work with our front...

Dallas, Texas
Reviewed 12 May 2016

The room was horrible and not cleaned at all. I dropped something and had to look under the bed, why did I do that? It was gross. Dirty socks, cups and lint from past guest. Not to mention the toilet in room 216 gets stopped up and overflows. Just NASTY! The only good part of the stay was the front...

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Helpful?
Thank Rashad82
Manager_11525, General Manager at Extended Stay America - Memphis - Mt. Moriah, responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the condition of your room is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I will retrain our housekeeping staff and will make sure we are thoroughly inspecting rooms prior...

Reviewed 5 March 2016 via mobile

The worst hotel in Memphis maybe even the state. Check in took forever, Then they put us in a room that the bed had not even been made then took another 20 minutes to move us. Hallways reek of weed smoke and the kids that live here go in and out of a door that slams all night long every...

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Helpful?
Thank Jason M
Manager_11525, General Manager at Extended Stay America - Memphis - Mt. Moriah, responded to this review

Thank you for providing us with details about your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed to meet your expectations. I met with the staff, and we are reviewing our policies and procedures to ensure that each guest has a comfortable stay. Thanks to your feedback,...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Memphis - Mt. Moriah

Address: 6520 Mt. Moriah Rd, Memphis, TN 38115
Region: United States > Tennessee > Memphis
Price Range: £46 - £60 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Memphis - Mt. Moriah 2.5*
Number of rooms: 104
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Also Known As:
Extended Stay Memphis
Memphis Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Memphis - Mt. Moriah staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book at a different hotel to get a good room.”
 of 5 bubbles 1YoOy1, 17 May 2016 | Read review
“Not a good choice”
 of 5 bubbles poulami7, 13 Jan 2016 | Read review
“Dont stay here”
 of 5 bubbles joemO5884JL, 5 Jan 2016 | Read review
“Third floor is smoking, and the hallway smells worse than the room. We could not tell that it was a smoking room inside the room.”
 of 5 bubbles robertv182, 31 Oct 2015 | Read review
“It is a home like atmosphere with kitchen, stove, kitchen table, microwave, and refrigerator access”
 of 5 bubbles arthursW6047FP, 8 Sep 2015 | Read review
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