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Extended Stay America - Memphis - Mt. Moriah

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Room & Suite (9)
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Overview
  • Excellent29%
  • Very good9%
  • Average13%
  • Poor17%
  • Terrible32%
31 Mar 2018
“Extended Stay America - Memphis on Mt. Moriah Road”
7 Feb 2018
“Very convenient!”
AMENITIES
Free Wifi
Free Parking
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
Wheelchair access
2 Star Hotel
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (75)
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Hotel's Favourite
Reviewed 4 weeks ago

Our group came for a short stay. It was peace and quiet and we got everything we needed. Rooms are neat and clean. The staffs are nice and helpful. Biggest thanks to AGM Bianca for taking care of our arrivals. She and the front desk...More

1  Thank anhle2101
Response from 00esa, Manager at Extended Stay America - Memphis - Mt. MoriahResponded 4 weeks ago

Anhle, thank you for staying at Extended Stay America. We are delighted you were impressed with service provided by Bianca. Your compliments have already been shared. Thanks again for recommending us to other travelers and we look forward to welcoming you every time when in...More

Reviewed 31 March 2018

Staff was great. The carpet in our handicap room had some serious buckling which was a tripping hazard. It was stained and needed replacing. Room size was very large, beds were comfortable but did not have the sleeper sofa so a rollaway was brought in...More

Review collected in partnership with Extended Stay
Thank P281RDbarbarap
Response from 00esa, Manager at Extended Stay America - Memphis - Mt. MoriahResponded 1 April 2018

Thank you for choosing our hotel. We are glad to know that you were impressed with our friendly staff. However, we are sorry for the inconvenience you experienced while you were here. We will work diligently to make sure we are more consistent in our...More

Reviewed 5 March 2018

Renovated they don't know the meaning of that. This was a complete joke. I wouldn't recommend this hotel to anyone. I can't understand how the staff can be rude. That is your job to help the person that is staying at your location. The rooms...More

Review collected in partnership with Extended Stay
Thank Amy R
Response from 00esa, Manager at Extended Stay America - Memphis - Mt. MoriahResponded 7 March 2018

Thank you for choosing to stay at our hotel. We are sorry you were disappointed with our service and your accommodations. Please accept our apologies for letting you down. We hope you will give us another chance to provide you with the visit you deserve....More

Reviewed 3 March 2018 via mobile

Check in had a line waited forever and when we finally checked in staff was rude. The grab and go breakfast was empty and when asked about it the staff was rude. Bathroom was not very clean when we got there. Don’t recommend itMore

Thank Taylor W
Response from 00esa, Manager at Extended Stay America - Memphis - Mt. MoriahResponded 4 March 2018

Taylor, thanks for being our guest. This is certainly not the type of service our hotel is known for, and we extend our sincerest apologies. Rest assured we are following up on your concerns to ensure we are well poised to serve you better during...More

Reviewed 7 February 2018

Location was very convenient staff was super friendly had a little problem with checking in but they worked with me and made my accommodations wonderful. excellent View the only thing I had a problem with was the my kitchenette area more pacific the microwave was...More

Review collected in partnership with Extended Stay
Thank marciab886
Response from 00esa, Manager at Extended Stay America - Memphis - Mt. MoriahResponded 8 February 2018

Thank you for taking the time to share your feedback. We are pleased to know our location was ideal for your needs and that you had an overall enjoyable stay with us. That being said, we are sorry for the cleanliness issues you experienced in...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$65 - US$171 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$65 - US$171 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (7)
Room & Suite (9)
Dining (1)
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Room Tips
"Regardless where your room is located, the guest service is still wonderful.."
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"Go to a different motel...."
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"The rooms on the second floor should be better in the near future."
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"Book at a different hotel to get a good room."
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