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I can tell it was once a nice hotel. The front desk and guys outside were all very pleasant. However, the room was dirty. It's hard to give good ratings on items like Room and Sleep Quality. Since the room had not been cleaned well,...More
The hotel is a beautifully renovated vintage building in downtown Memphis. Our room (junior suite) was perfect -- clean, great bed, luxurious bathroom with separate shower and tub. Everything about our stay was top-notch. What stands out most is the superb service. The staff was...More
The hotel’s restaurant is undergoing renovation until June. This also means that the rooftop bar area was not open. Other than that, we were extremely happy with the hotel. You get an amazing view of the Mississippi River on the rooftop area. The bathroom shower...More
Arrived to be told there was no restaurant and no bar. Not advised beforehand and were told only restaurant under renovation not that it was closed. Very tired looking. Manager agreed refund as we did not wish to stay. She pointed out that the website...More
The Madison Hotel has rescued me for the second time. Once I had a reservation at another hotel but checked in very late and they had sold my room. Tonight they saved me again. After spending five nights and a good bit of money tonight...More
It used to be friendly, amazing, clean and vibrant. Now it just sucks! It smells. It is dirty! It is unfriendly! I wrote a review on TripAdvisor and no one from the hotel even responded. That should tell you how much they... More
It used to be friendly, amazing, clean and vibrant. Now it just sucks! It smells. It is dirty! It is unfriendly! I wrote a review on TripAdvisor and no one from the hotel even responded. That should tell you how much they care about customers!