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Room is nice and clean, quite big, yet they don't offer 2 beds, but single bed, not ideal to family traveling. The bath tub has couple cracks, not dare to use the tub, so just showers only...... which upset my little girl......
Breakfast, really disappointed...More
Response from 00esa, Manager at Extended Stay America - Memphis - Apple TreeResponded 3 weeks ago
Doris, thanks for being our guest. We are happy to know you liked your clean room and that you had an overall pleasant stay. However, we are sorry you were unhappy with our breakfast offerings and regret the inconvenience caused. Your feedback has been shared...More
Great little get away for peace & relaxation. Staff was nice and helpful. No problems with checking in/out! I would return for another little getaway. Clean rooms. Complementary grab and go breakfast.More
Thank Malissa M
Response from 00esa, Manager at Extended Stay America - Memphis - Apple TreeResponded 31 October 2017
Malissa, thanks for choosing the Extended Stay America. We are pleased that your escape from your daily routine brought you to us. Thanks once more for letting us know you liked our excellent service and your well-maintained. Reviews such as yours mean a lot, and...More
When I walked the greeting was very cold and unwelcoming. The room was nice but it was pipe issues. Whenever you flushed the toilet it made noises for hours. No ice machine, but a Wal-Mart is right around the corner. Overall trip was four days...More
Thank Dora W
Response from 00esa, Manager at Extended Stay America - Memphis - Apple TreeResponded 4 weeks ago
Dora, thanks for being our guest. We apologize for the noise issue you experience and regret the inconvenience caused. Please note, our front desk is available to resolve issues, and we are sorry we were not aware of these problems as we would have been...More
Sheets were dirty. I had to go downstairs to get new sheets for the bed. It was loud through the night.
Spoke with the front desk and also told the relief person that was there that morning.. in my opinion put cups in the room.More
Thank Sparkle face C
Response from 00esa, Manager at Extended Stay America - Memphis - Apple TreeResponded 15 April 2018
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we...More
Great price and nice place. When I pulled into the parking lot I was a little concerned due to the location and there was razor wire along the top of the fencing but still stayed. No problems at all and I got to park just...More
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Response from 00esa, Manager at Extended Stay America - Memphis - Apple TreeResponded 10 March 2018
Thanks for the 4-star review of Extended Stay America. We are pleased to know you liked our well-maintained property and that we were able to meet your expectations at a great price. Thanks once more for your positive comments, and we look forward to welcoming...More