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A newish facility with easy access to the city. We did have a leak under the sink and the hairdryer was missing. No one to bring one when I needed it. We left an electric toothbrush and have not been able to talk to anyone...More
Thank Carolyn W
Response from IHGService, Guest Relations Manager at Holiday Inn Express Memphis SouthwindResponded 1 week ago
Hello Carolyn W,
Thank you for taking a moment to let us know how we're doing; we value feedback of all varieties. I am pleased that you liked our new and accessible to downtown facility. On the other, I'm sorry for the inconvenience the leak...More
Rooms are clean and newly renovated. Love love love the beds. They are so comfortable. Rooms very comfortable. They was still in the middle of renovating and working on first floor. Still doing rooms on first floor as well as lobby and sitting area. Breakfast...More
Response from Andrew S, General Manager at Holiday Inn Express Memphis SouthwindResponded 23 March 2018
Thank you! Our goal at Holiday Inn Express Southwind, Memphis TN is to impress all our guests. We are thrilled to know we succeeded with you. It's wonderful to hear that our location was ideal for your plans and that you sleep experience was great!...More
I chose this location being familiar with other Holiday Inn Expresses and since it was close to where I needed to be for business. The hotel is Southeast of Memphis, off Highway 240 and then off the Bill Morris Parkway (Route 385) at the Hacks...More
This Holiday Inn Express is a fairly new hotel in a good area of town. The rooms are clean and quiet, the workers were very pleasant and attentive and a they offered a fairly decent breakfast The only negative was that their evening shift workers...More
Response from Andrew S, General Manager at Holiday Inn Express Memphis SouthwindResponded 7 March 2018
Thank you for the feed back, it was a pleasure to serve you.
A guy entered our room while we slept and stole our items. All on Video! The hotel stated it was no fault of theirs. I will never stay at this hotel again in life, thank GOD he didn’t kill us. Horrible experience!!More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Memphis SouthwindResponded 13 March 2018
Thank you for your stay and for taking the time to write a review of our hotel. I'm sorry to learn about your missing items. Please allow me to follow up on your concerns and have the opportunity to regain your faith in...More