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Sheraton Memphis Downtown Hotel

1,330 reviews
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Traveller (220)
Room & Suite (268)
Pool & Beach (32)
Overview
  • Excellent37%
  • Very good31%
  • Average19%
  • Poor7%
  • Terrible6%
Travellers talk about
“convention center”(117 reviews)
“memphis downtown”(53 reviews)
“beale street”(174 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
All hotel details
Offers from Sheraton Memphis Downtown Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,330)Write a Review
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Traveller rating
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441
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251
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89
Show reviews that mention
All reviewsconvention centermemphis downtownbeale streetthe club loungetrolley busvalet parkingnice hotelstarbucks coffeebuffet breakfastvalet servicemain streetbassmississippi rivernice stayindoor poolthe room was nicehousekeeping staff
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161 - 165 of 1,288 reviews
Reviewed 30 June 2017

600 bed hotel. Room 1 excessive noise from lift and the highway. Moved to room 2 where comforter had previous occupants makeup stains and thick dust under bed and bottom of furniture. Urine stink from shower curtain. Room 3 noisy but clean. Front desk Management...More

1  Thank 422Ann
Response from John W, Front Office Manager at Sheraton Memphis Downtown HotelResponded 2 July 2017

Dear 422Ann, Thank you for your feedback. We pride ourselves on providing a memorable experience for all of our guests and I am so sorry that we failed you. I have shared your concerns with our management team to ensure that this was an isolated...More

Reviewed 29 June 2017

The hotel isn't within walking distance of the hot or historical areas of the city, but it provided a wonderfully relaxing respite from several days on the road. The rooms are clean and comfortable and the staff is amazing. Highly recommended.More

Review collected in partnership with this hotel
Thank CHARLES L
Response from John W, Front Office Manager at Sheraton Memphis Downtown HotelResponded 22 July 2017

Dear CHARLES L, Thank you for this awesome 5 star review! I have shared your comments with the staff as we pride ourselves on providing a memorable experience for all our guests. W truly appreciate your feedback and look forward to another opportunity to WOW...More

Reviewed 28 June 2017

Very nice location with easy access to interstate. Easy walk to Beale Street. Hotel in great shape. Rendevouiz is a short distance from hotel. I wish the air conditioning could be set to a cooler setting.

Review collected in partnership with this hotel
Thank Jeff P
Response from John W, Front Office Manager at Sheraton Memphis Downtown HotelResponded 22 July 2017

Dear Jeff P, Thank you for the 5 star review! We truly appreciate you business and look forward to another opportunity to serve you in the future! Thanks, John W

Reviewed 28 June 2017

Asked for an upgrade they said only if I join their SPG club. I joined, still no upgrade. Received a room that had some white substance crusted on the carpet and dust visibly under the glass that was covering the desk. Looked old and shabby....More

Thank linda s
Reviewed 27 June 2017 via mobile

Warm welcome from the efficient desk staff, this is a big hotel, valet parking,and plenty of willing staff to greet and assist. Large room , clean, great shower and everything worked. Despite its size hotel was relatively quiet. Comfy bed, good nights sleep Bar staff...More

Thank Robert D
Response from John W, Front Office Manager at Sheraton Memphis Downtown HotelResponded 22 July 2017

Dear Robert D, Thank you for the great review! We truly appreciate your business and look forward to another opportunity to WOW you in the future! John W

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Restaurant
Pool
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$160 - US$261 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Luxury Hotel in Memphis
#27 Business Hotel in Memphis
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$160 - US$261 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Luxury Hotel in Memphis
#27 Business Hotel in Memphis
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (220)
Room & Suite (268)
Pool & Beach (32)
Dining (31)
Amenities (70)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
JT S
9 February 2018|
Answer
Response from cbomar1 | Reviewed this property |
I THINK there was. Pool is indoors & open until 11pm
0
Votes
leoniebridges
24 January 2018|
Answer
Response from cbomar1 | Reviewed this property |
Not normally but they MAY be able to upgrade that for a fee.
0
Votes
leoniebridges
24 January 2018|
AnswerShow all 2 answers
Response from cbomar1 | Reviewed this property |
Most would normally say Uber or Lyft but 4 adults & luggage I would just go to Taxi stand & request a "Bluff City" cab. All charge the same per mile BUT: They are roomy, comfortable, trustworthy & honest. I fly in & out of... More
0
Votes
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Room Tips
"not sure I would pay more for a river view"
Read review
"request an upgrade to a river view room"
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"Ask for a room away from the elevators if you desire a quiet night!"
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"River/City view was pretty nice"
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