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Not until I pulled up did I realize this was the old Marriott. Not sure when it changed hands but the hotel is not even close to what it was. It smells as if it had been closed up for awhile. Not sure if it's...More
1 Thank USShredder
Response from Kimberly R, Manager at Crowne Plaza Memphis EastResponded 5 June 2016
Thank you for your open and honest review about your recent stay. You are correct, whether it is a good or bad review your thoughts deserve to be heard. I would like to extend my apologies that we were not up to your standards...More
The hotel is in a funny location but once in the property quite nice and well maintained. Check in was a breeze, room was fine, comfortable bed, they give you an aroma therapy sleep kit - yum. I asked for another when I checked out....More
1 Thank beachbabe1002
Response from Kimberly R, Manager at Crowne Plaza Memphis EastResponded 21 May 2016
Thank you for your review and rating of the hotel during your stay. I'm glad to know that you enjoyed your visit with us. Please feel free to come and visit with us again when all renovations are complete.
Very nice place, a little dated. Very nice people. Good service with a reasonable rate. Great breakfast included. Good part of town with a lot of parking. Would stay there again. Very large attractive lobby.
1 Thank Arubapatty
Response from Kimberly R, Manager at Crowne Plaza Memphis EastResponded 15 May 2016
Thank you for your review and rating of the hotel. We look forward to your next visit!
We stayed for a weekend during a soccer tournament. We had a fine stay. It's an older, giant hotel. The beds were comfy, free breakfast was pretty good, and there is a pool and a nicer workout room. The place is dated, but not bad...More
1 Thank Lisa3pp
Response from Kimberly R, Manager at Crowne Plaza Memphis EastResponded 12 May 2016
Thank you so much for taking time to write a review about your recent stay. We are delighted to know that you and your family enjoyed your stay.
This hotel is tired and the staff are miserable and unhelpful. And if you are a IHG reward club member, don't expect any recognition (or even a smile) - the young woman on reception couldn't even be bothered put the membership number in ... Very...More
1 Thank IOWNat
Response from Kimberly R, Manager at Crowne Plaza Memphis EastResponded 1 May 2016
Thank you for you open and honest feedback about the hotel and staff. Please allow me to extend my most sincere apologies this is not normal behavior. I can assure you it will be addressed and corrected immediately.