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Crowne Plaza Memphis East

530 reviews
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Traveller (140)
Room & Suite (80)
Dining (15)
Overview
  • Excellent17%
  • Very good34%
  • Average24%
  • Poor14%
  • Terrible11%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.5 Star Hotel
All hotel details
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Rooms
4 Mar5 Mar
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1 room, 2 adults, 0 children
Standard Room
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Reviews (530)Write a Review
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62
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All reviewsfree breakfastclose to the airportbusiness tripflat screenan older hoteloatmealnice stayfront desk clerkbeale streetmahoganydowntownrenovationsshuttlegraceland
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91 - 95 of 522 reviews
Reviewed 3 June 2016

Not until I pulled up did I realize this was the old Marriott. Not sure when it changed hands but the hotel is not even close to what it was. It smells as if it had been closed up for awhile. Not sure if it's...More

1  Thank USShredder
Response from Kimberly R, Manager at Crowne Plaza Memphis EastResponded 5 June 2016

USSShredder, Thank you for your open and honest review about your recent stay. You are correct, whether it is a good or bad review your thoughts deserve to be heard. I would like to extend my apologies that we were not up to your standards...More

Reviewed 18 May 2016 via mobile

The hotel is in a funny location but once in the property quite nice and well maintained. Check in was a breeze, room was fine, comfortable bed, they give you an aroma therapy sleep kit - yum. I asked for another when I checked out....More

1  Thank beachbabe1002
Response from Kimberly R, Manager at Crowne Plaza Memphis EastResponded 21 May 2016

Greetings, Thank you for your review and rating of the hotel during your stay. I'm glad to know that you enjoyed your visit with us. Please feel free to come and visit with us again when all renovations are complete.

Reviewed 13 May 2016 via mobile

Very nice place, a little dated. Very nice people. Good service with a reasonable rate. Great breakfast included. Good part of town with a lot of parking. Would stay there again. Very large attractive lobby.

1  Thank Arubapatty
Response from Kimberly R, Manager at Crowne Plaza Memphis EastResponded 15 May 2016

Arubapatty, Thank you for your review and rating of the hotel. We look forward to your next visit!

Reviewed 1 May 2016 via mobile

We stayed for a weekend during a soccer tournament. We had a fine stay. It's an older, giant hotel. The beds were comfy, free breakfast was pretty good, and there is a pool and a nicer workout room. The place is dated, but not bad...More

1  Thank Lisa3pp
Response from Kimberly R, Manager at Crowne Plaza Memphis EastResponded 12 May 2016

Lisa3pp, Thank you so much for taking time to write a review about your recent stay. We are delighted to know that you and your family enjoyed your stay.

Reviewed 30 April 2016

This hotel is tired and the staff are miserable and unhelpful. And if you are a IHG reward club member, don't expect any recognition (or even a smile) - the young woman on reception couldn't even be bothered put the membership number in ... Very...More

1  Thank IOWNat
Response from Kimberly R, Manager at Crowne Plaza Memphis EastResponded 1 May 2016

IOWNat, Thank you for you open and honest feedback about the hotel and staff. Please allow me to extend my most sincere apologies this is not normal behavior. I can assure you it will be addressed and corrected immediately.

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Breakfast included
Pool
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Breakfast included
Free Parking
Airport Transportation
Meeting Rooms
Banquet Room
Conference Facilities
Dry Cleaning
Laundry Service
Multilingual Staff
Self-Serve Laundry
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Hot Tub
Outdoor pool
Details
Price range
US$106 - US$158 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$106 - US$158 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (140)
Room & Suite (80)
Dining (15)
Pool & Beach (2)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
Diana G
14 October 2017|
AnswerShow all 2 answers
Response from Carla H | Property representative |
I am working on getting that Information, however we just changed out all of our pillows to pillows that are even more wonderful!!
0
Votes
Jamie R
8 February 2017|
Answer
Response from Carla H | Property representative |
Yes, just let the desk know upon Check in
1
Vote
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123
Room Tips
"Opt for an executive suite, big and spacious"
Read review
"Ask for a renovated room"
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"Go to the nearest exit and leave."
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"Room 1030 was very quiet and have a nice view of the area"
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