The Towers Hotel & Spa
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The Towers Hotel & Spa

Ashleigh Terrace Swansea, Jersey Marine SA10 6JL Wales
Traveller (461)
Superior Bedroom
Room & Suite (104)
Dining (43)

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About

4.0
#1 of 1 hotels in Jersey Marine
4.1 of 5 bubbles
Location
4.4 of 5 bubbles
Cleanliness
4.2 of 5 bubbles
Service
4.1 of 5 bubbles
Value
The Towers Hotel & Spa is an independant hotel situated only 30 minutes from the beautiful Gower, yet being sited only minutes off the M4. The hotel boasts 70 bedrooms, with full leisure facilities including an indoor pool, sauna, steam room and gym and ample free car parking. The on-site A-la-carte restaurant is open seven days a week serving local Welsh Fayre. All bedrooms are equipped with Sky TV, air-conditioning and guests get to enjoy full use of the leisure facilities. The hotel has two bar areas, with the Penderyn Bar being a residents lounge where you can enjoy a drink or light snacks in the evening.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Taxi service
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Special diet menus
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Solarium
Steam room
Baggage storage
Non-smoking hotel
24-hour front desk
Laundry service
Ironing service
Room features
Air conditioning
Private balcony
Room service
Safe
Telephone
Flatscreen TV
Bath / shower
Hair dryer
Iron
Wake-up service / alarm clock
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Family
1,132Review6Q+A100Room tips

Reviews
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Detailed Reviews
Ann C wrote a review Sept 2020
Stourbridge, United Kingdom21 contributions6 helpful votes
5.0 of 5 bubbles
We had a four night break at this hotel which we enjoyed after a long period at home during the coronavirus pandemic. The hotel is only a short distance from the M4 so is easy to get to. Our room was a standard double and we were pleasantly surprised with the size and comfort, including a king size bed and large en-suite. We didn’t use the pool or gym but we were offered the possibility for an extra £15 to include a robe and slippers for the duration as the changing facilities were out of bounds due to Covid regulations. The arrangements for dining and moving around were excellent - handsanitisers in abundance and staff wearing masks while on duty. Food was very good quality and generous portions although the menu was the same each day and limited choice. The staff were really friendly and helpful and went out of their way to accommodate all our requests. We can definitely recommend this hotel if you want to visit The Gower.
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Date of stay: September 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
carly wrote a review Aug 2020
2 contributions
4.0 of 5 bubbles
Lovely hotel. Very clean and comfortable. Nice big room. The most friendly and helpful staff I have ever encountered in a hotel. The staff were extremely efficient especially given they have presumably had to adapt to new processes. The breakfast was absolutely delicious and lots of choice. The restaurant food was also lovely and was obviously cooked and presented with care. Very good value food lovely atmosphere. Great portions! The only disappointment was that it was an extra 40£ to use the pool for 2 adults and 2 children. Understand they have additional cleaning costs but if you have young children they tend to only want to go in for about half an hour.
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Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
princessalicia wrote a review Aug 2021
Cardiff, United Kingdom202 contributions53 helpful votes
3.0 of 5 bubbles
Overall we were disappointed with our stay at this hotel. We were told on numerous occasions that the hotel was full the night we stayed. We found this quite bizarre and we were not sure why so many staff felt they needed to remind us; it was almost as though they felt they were doing us a favour in allowing us to stay.

The welcome was a little frosty, robotic and impersonal and we given a disabled room on the lower ground room. We had not requested a disabled room and whilst we didn’t complain the room was very disappointing. Mis-matched furniture and a distinct lack of plug points, a dirty spoon and a view of an overgrown grass bank. The sink in the bathroom was incredibly low and very small (hand-basin size) which made it impossible for me as an average height guest to wash. The basin came up just above my knees so unless I was doubled over there was no way I could use the sink properly.

The most disappointing situation was when we asked if we could have some ice and an ice bucket for our room and were informed that this would cost £8. I cannot believe that any hotel would charge this and it is the first time I have been asked to pay for ice! Needless to say, we didn’t bother and drank our warm drinks in our room instead.

The breakfast was a bit of a free for all, people were being told off for helping themselves at the cereal and pastry station but there didn’t seem to be any staff nearby to help with this. It was a bizarre set up that didn’t really work.

Some positives:

Plenty of parking
clean
Reception staff on check-out were pleasant although they did not ask if we enjoyed our stay
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Date of stay: August 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AND7119 wrote a review Apr 2022
Cardiff, United Kingdom59 contributions90 helpful votes
+1
2.0 of 5 bubbles
Where do I start? I am honestly struggling to recall a worse hotel experience. This would have been a 1 star review, but in the main (save for being barked at as we went for breakfast…more on that later), the staff were pleasant enough and doing their best. In my view, whomever owns the hotel really needs to invest in it if they want to keep it viable. To say it’s tired is right, but is also probably being generous.

The section we were in was really grimy (same building as the spa). The carpet in the hallway and on the stairs was dirty and often with stains of some sort on (see photos). This was the same in the room we were in; and that was an upgrade having first complained about the dust and a dirty pair of kid’s socks on the floor of the first room (from a previous occupant). The chairs in the chill out room and at other locations in the hotel were tatty with the arms devoid of covering in many cases.

Breakfast was an experience. They evidently have not moved on from the height of the pandemic here, despite the rest of the UK doing so. We were barked at to sanitise our hands as soon as we walked in. My wife explained that she has a reaction to the alcohol gel so was told to go to the bathroom to wash her hands. You then have to be served breakfast and are not allowed near the hot covers that store the food (it’s blocked off with tables) and a staff member is serving you (as well as serving fruit and yogurt etc.). You’re allowed to pour your own juice though (evidently CV-19 doesn’t like juice….). The food was really not pleasant. Vegetarian sausages have honestly moved on from the days of deep fried rice based mush, and the hash browns were doing the front crawl in oil. A cup of coffee had to be served from behind the bar….a simple latte though will cost you an extra £2.50. I asked the lady there when they would get back to some sort of normality. Her reply was that they probably wouldn’t….

The spa again is beset by sheer terror, with us having to get changed in a treatment room as the changing rooms would get to crowded apparently?! We were told to simply leave our things over a chair. The irony was such that the spa area was pretty well occupied when we were there. A robe by the way would have cost us an extra £7.50 to hire…

I will say the bed was very comfortable and the staff pleasant enough (in general). But this place desperately needs an overhaul and therefore some investment. It also, in my view, needs to get over the now dated and oppressive nature of CV-19 restrictions in line with general society.
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Date of stay: April 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
karenparfitt005 wrote a review May 2021
Cardiff, United Kingdom100 contributions41 helpful votes
1.0 of 5 bubbles
Upon arriving at the hotel, 1st impression very nice with beautiful gardens, being my niece's 30th birthday there was 6 of us, so we arrived a little early so went to the bar for a few drinks, being 6 of us we got in 3 rounds of drink which came to £27 each round. When we got to our rooms they were nice but bathroom needs re grouting due to mould growing on the grout, anyway we brought a few drinks from home but also had a complimentry bottle of wine in our room which was nice, so we decided to go into the garden just off our room and have a little drink outside as rooms were very warm due to hot weather outside, the next thing we knew a lady came over to us with a real bad attitude absolutely disgusting the way she spoke to us telling us we are not aloud to bring our own drinks in as they are trying 2 keep people in jobs, ok no problem I said, I explained 2 her we did not know this at the time, so she took my drink away, then my sister came to join us with the complimentary bottle of wine supplied by the hotel and the next thing we knew, over she came again with a bad ass attitude girls she said iv told you once!! So my sister replied it's the wine that the hotel has left for us to drink?? My friend just had a glass of water at this time as well, she then told us we are only to drink the complimentary wine in our room???? Then she accused my friend of having vodka in her glass and it was only water?? I said excuse me, there is no need to talk to us in that manner, there are ways of speaking to people, this person I think her name was wendy so I'm told, needs to go to management training for attitude in my eyes it was disgusting the way she spoke to us, we will all be looking to take this matter further, we understand about not bring your own drinks in and that's not a problem, but why supply rooms with wine if you cannot drink it outside on a hot day!! And to be accused of having vodka when it was clearly water as none of us drink vodka anyway?? We will be looking to take this complaint to head office or area manager as this attitude to good paying guests is just not on!! Looking on reviews on trip advisor we are not the 1st to complain about attitude on this woman called wendy!! Short blonde hair and glasses in her late 50s I would say, terrible and the 6 of us will never return to this hotel again. Spar girls and bar girls were fabulous but this place definitely needs new manager or owner! But I still will take this to the next step.
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Date of stay: May 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
louiseholistic wrote a review Feb 2020
Penarth, United Kingdom1,395 contribution377 helpful votes
4.0 of 5 bubbles
Four of us booked the Slumber Sunday package, which is fantastic value for money. Friendly helpful staff on arrival made us welcome straightaway, and our bedrooms were clean with well appointed bathrooms and incredibly comfy beds. We had full use of the spa facilities, so enjoyed time in the 13 metre long pool, jacuzzi, sauna and steam room. We didn’t use the gym. Our two course evening meal was slightly disappointing with some strange options - oak smoked salmon fillet served with a mozzarella and tomato salad and no sauce, the fish was dry and far too salty. Hence the loss of a full five stars in my review. One of our group asked to swap her salmon for the cod and this was done with no fuss or bother at all. A pasta dish or some curry and rice would have been good, and there were no vegan options at all.

We had a comfortable night’s sleep in quiet rooms with plenty of hot water and powerful showers. Breakfast offered us plenty of choice with coffee and teas, freshly made toast, cereals, grapefruit segments and lots of fruit (a prepared fruit salad might have been nice), Welsh yogurts and fresh looking pastries. Cooked options included bacon, sausages, poached and scrambled eggs, grilled tomatoes and mushrooms, baked beans and hash browns.

Our 25 minute complementary therapy treatments were very good, my therapist Chloe was a delight and the chill out room made us all feel very relaxed and ..... chilled. Before leaving for home we enjoyed a buffet style lunch of pasta, various salads, pizza, French bread, a glass of wine included and some deliciously light chocolate sponge with plentiful tea and coffee.

All in all, superb value at £105 for a twin room, £30 single supplement. We all left feeling we’d really benefited from having some time out from our hectic everyday lives and our experience at The Towers was a thoroughly enjoyable, relaxed break. I look forward to returning and wouldn’t hesitate to recommend. Thanks to all the staff without exception for making us feel so welcome and at home.
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Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marimbas wrote a review Jan 2020
11 contributions7 helpful votes
5.0 of 5 bubbles
My fifth stay at this wonderful hotel and it is the only place I'll stay while down this way. The staff are always friendly, engaging and professional. Unbeknown to me they upgraded me for one night to the deluxe room that I've stayed in once before. Thanks for that.
The restaurant is excellent, breakfast is always great and the bar/lounge area is a good place to chill before or after dinner.
It's location is in a very quiet, but somewhat remote part of Swansea and it would be preferable to have a car although it wouldn't cost much to get taxis into the city. The M4 is easily accessible.
I'll be back again, thanks to you all. John F
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Date of stay: November 2019
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: All the rooms are great but I enjoy looking out over the lawn and the tower.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
broadys1927 wrote a review Jun 2021
Pontypridd, United Kingdom170 contributions102 helpful votes
1.0 of 5 bubbles
Upgraded a Thursday package deal to stay on a Friday evening. Paid an additional £50 for the privilege to include evening meal so expected something decent. Menu choice was very limited, basic and much like our room and surroundings was all very dated. Unfortunately food was extremely poor, prawn cocktail and samosa starters, followed by steak and chicken burger. Some food was overcooked, some undercooked, and was mostly really unpleasant. Still hungry after leaving most of our first two courses we did order a black forest gateaux to finish which emphasised the dated menu. A few pound was knocked off the additional costs for desert and uncooked onion rings as a good will gesture but rather than hotel dinner the food was poor cafe fayre.
When we checked in we were asked if we wanted to charge any costs to the room so left card details for convenience which seemed baffling when we were asked to pay for every subsequent transaction in bar and restaurant thereafter.
Don't like criticising hospitality after the difficulties they've faced but good money was paid for very poor quality. Only upside was friendliness of staff up to us checking out.
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Date of stay: May 2021Trip type: Travelled as a couple
Room Tip: Avoid restaurant food
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kellyrogers1718 wrote a review Feb 2022
Maesteg, United Kingdom316 contributions79 helpful votes
3.0 of 5 bubbles
It’s been a long time since we have been to the towers, with work and covid etc. we went to the wedding fair first on the Sunday but was surprised how small the room and the amount of stalls was there.

We checked in and the staff member was very friendly and explained most things although we weren’t told that we had to walk to the front of the restaurant cause the usual door was being used as an exit for covid measures.

We stayed in room 33, the room looked like it needed a lot of TLC, coffee stains on carpet, dirty bathroom, leather chair peeling and cobwebs on window. We were surprised because when we stayed a few years back, it looked amazing. Can’t fault the bed, it was really comfy and a really big bed as it was 2 singles put together with an extra large mattress. The tv was small and old so couldn’t really stream anything on there.

The sauna was not working but we wasn’t told this until we went to use it and there was a small sign saying it wasn’t working. My partner had to change for the pool in the disabled toilets as there were girls changing after having spa treatments. The pool was a nice temperature and not many using the facilities.

We booked the restaurant for 7pm, there wasn’t as much choice as last time because we had the Sunday night saver we had a set menu but I’m sure when we went last you could pay extra for a different menu. I had the pate which was nice but very small portion and my partner had the samosas which was very nice. I had the fish and chips with mushy peas, peas were cold, fish tasted like a frozen fish and unfortunately they forgot my tartare sauce and didn’t like to nag as they were chatting at the bar but otherwise table service was fast and efficient. My partner had the madras, very small portion and served with just one poppadom, no mango chutney or anything like that, think the curry in Wetherspoons tasted just the same. Onion rings were lovely and crispy.
My partner had the cheesecake but was so bitter sweet with the berries and I had the syrup sponge and custard which I enjoyed. Drinks as usual were overpriced but the same in most hotels, all staff were in the restaurant and bar was dark with nobody serving so we just went back to our room.

Staff were quick and helpful at breakfast but we had to get served at breakfast table. The hash brown, egg, sausage, bacon, beans were cold and felt like they had been in the warmer for a bit too long. I asked for 2 pieces of white toast each but we had 3 pieces served. My partner also asked for 2 pieces of toast with butter and jam and was given one so we still felt a bit hungry leaving. It was disappointing because breakfast used to be very good, I think they may have changed chefs. All in all I don’t feel that £150 was good value for the Sunday night saver and sorry to say I don’t think we will be back
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Date of stay: February 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
malcolm w wrote a review Aug 2020
1 contribution1 helpful vote
5.0 of 5 bubbles
2 day break, despite the bad weather, proved to be just the tonic we needed after 5 months of lockdown and 5 cancelled holidays!! Lovely hotel, pleasant rooms, the central tower is a very enjoyable feature of this resort.
Staff were very welcoming from reception through to the bar and restaurant. The breakfast was outstanding and well organised in the light of the COVID situation. The evening meal was also good and thanks to Rishi Sunak, we took advantage of the eat out to help out scheme.
All in all a really good location, easy access to the city centre, ample parking, disappointed with the £15 surcharge for the use of the pool!
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Date of stay: August 2020
4.0 of 5 bubblesValue
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Room Tip: Rooms starting with 101/201/301 are by the pool and spa!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
niamh d asked a question Jun 2022
1 contribution
Is it free to use pool and gym ?
Claire P asked a question Oct 2021
Princetown8 contributions29 helpful votes
Is it card only at bar or can you use cash.thank you ?
Answer from Janis C
Istanbul, Türkiye52 contributions15 helpful votes
I'm not sure because restrictions keep changing with covid. If u call them the reception can help answer your question
ElaineG32 asked a question Jun 2019
Swansea, United Kingdom1,011 contribution414 helpful votes
Can you continue to use the Spa after the 11am checkout?!
Answer from Pat P
Pontyclun, United Kingdom76 contributions29 helpful votes
Yes we did
Jessmogs asked a question Oct 2018
Bristol, United Kingdom27 contributions15 helpful votes
Do they offer food and drink room service?
Answer from Jennifer F
Port Talbot, United Kingdom40 contributions16 helpful votes
I think they do but check with reception
Answer from Terry J
Porthcawl, United Kingdom39 contributions25 helpful votes
Hello, unfortunately I've only launched at the tower. However, it's so professionally run I wouldn't envisage any problems whatsoever. I hope you enjoy. Terry
mabliEnglandUK wrote a tip May 2024
Neath, United Kingdom2 contributions3 helpful votes
2.0 of 5 bubbles
"Avoid until it improves"
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Coastal781802 wrote a tip Apr 2024
2 contributions
2.0 of 5 bubbles
"As no porter service offered and you have a lot of luggage or are elderly make sure your room is in the main part of the complex. "
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Michelle M wrote a tip Apr 2024
1 contribution
3.0 of 5 bubbles
"No privacy to change into and out of wet swim wear in ladies changing room."
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Dina G wrote a tip Mar 2024
United Kingdom87 contributions2 helpful votes
5.0 of 5 bubbles
"Make sure you go straight to spa after arrival to room. Can get busy."
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Claire M wrote a tip Dec 2023
1 contribution2 helpful votes
1.0 of 5 bubbles
"Don't bother!"
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PRICE RANGE
£90 - £148 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the towers hotel jersey marine, the towers hotel and spa
LOCATION
United KingdomWalesSouth WalesNeath Port TalbotJersey Marine
NUMBER OF ROOMS
70
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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THE TOWERS HOTEL & SPA - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about The Towers Hotel & Spa
Which popular attractions are close to The Towers Hotel & Spa?
Nearby attractions include Breakout Live Swansea (3.7 miles), The Escape Game (3.1 miles), and Bambu Beach Bar (3.4 miles).
What are some of the property amenities at The Towers Hotel & Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
What food & drink options are available at The Towers Hotel & Spa?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at The Towers Hotel & Spa?
Yes, free parking is available to guests.
What are some restaurants close to The Towers Hotel & Spa?
Conveniently located restaurants include Founders & Co. Swansea, Truffle Restaurant, and Lotus.
Are there opportunities to exercise at The Towers Hotel & Spa?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is The Towers Hotel & Spa located near the city centre?
Yes, it is 0.3 miles away from the centre of Jersey Marine.
Does The Towers Hotel & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to The Towers Hotel & Spa?
Many travellers enjoy visiting Dylan Thomas Birthplace (4.5 miles), Neath Abbey (2.7 miles), and Hafod-Morfa Copperworks (3.4 miles).
Is The Towers Hotel & Spa accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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