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Tuileries

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Traveller (73)
Room & Suite (34)
Dining (11)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Pool
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Room Service
Spa
Breakfast included
Fitness Centre with Gym / Workout Room
Banquet Room
Business Centre with Internet Access
Conference Facilities
Heated pool
Meeting Rooms
Non-Smoking Hotel
Outdoor pool
Tennis Court
Wheelchair access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Microwave
Minibar
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Great View
Family
HOTEL CLASS
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206Reviews
103Photos
3Q+A
51Room tips
Traveller rating
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Popular mentions
Thank you Tuileries, you have delighted us yet again. Our yearly trip to your venue for the tastiest food in a lovely restaurant has not disappointed. As always the plates provided were tastily delicious and heartily savoured. We look forward to another trip next year.
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Spacious and well furnished. Deck overlooking the vines. Lovely amenities. Spa bath. Comfortable bed. Quiet and well maintained. Very good Perfect for a weekend or overnight. Large bathroom. Room to work if needed
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Stayed here for Day on the Green concert and could not fault it. Accommodation large, clean, great views. Recommend dinner in restaurant very impressive and varied options cooked to perfection. Close to town, walk to everything
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As I have lived in Victoria for over 30 years, I made a decision this year to venture out and see more of this beautiful state. I cannot say enough about our accommodation. Very clean, great location and on a very hot wkend to boot. Thank goodness that there was a pool, even
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This is a lovely place to stay and right in the middle of the Rutherglen estates making a good base for wine tasting. The staff are friendly and efficient. The room was spacious , well decorated and very spacious with views over the vineyard.
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Patio Deck
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Dear helenmachalliday, Thankyou for your question. We take customer feedback seriously and certainly discuss both specific issues and general comments amongst both management and staff. It is of great concern when something has gone wrong or things were not up to the standard expected by a guest. When they are comments about staff attitudes or performance, the staff involved definitely take the matter to heart and we all discuss how things could be improved. We have a terrific team of staff members: about half have been here for multiple years, and many have worked in other local businesses for years as well. As a manager, I treasure them all, and we try to support them with training and organisation. With that in mind we monitor feedback via TripAdvisor and a range of other sources. Yes, there are some comments that things have changed. Well, all things change. Our aim is to hold on to the best of Tuileries and improve in areas that we can. Yes, we have had some comments that people do not like some changes. We also have many comments that people do appreciate some changes. We have paid a lot of attention to the property and to the services we offer. Recently we introduced a garden and interior renovation program to continue to improve the amenities we offer to guests. We pay careful attention to all the Food and Beverage services we ensure we are producing a quality product. For example, we no longer offer a buffet for breakfast, but a full breakfast cooked to order including both fresh continental items and hot dishes. Yes, we have changed some pricing: Last year we introduced a cheaper rate for Room Only stays: this is $40 cheaper per night than any rate the property has offered before. Bed and breakfast has increased by $20 per night per room, but only on high season dates. Our full dinner bed and breakfast package increased in Spring by $15 per person, but we simultaneously introduced a cheaper 2 course option. Currently our feedback rates our service as good value twice as often as poor value: obviously we need to improve so that the vast majority (say 90%) see our service as good value, and we are always trying to do that. Obviously we don't get everything right all the time. We try, but for many reasons, sometimes we don't manage to provide the service a guest expects. Hopefully when that happens we are gracious enough to try to fix the situation or make amends as best we can. Lastly, the TripAdvisor review on 22 November 2017 (the one with the capitals) is a fake review. We are trying to have this rectified, but ......... I hope this has answered some of the queries you may have. If you have any further questions I would be happy to answer them, so please call or email. If you would prefer to speak to any of our other staff like Steve or Grace or Katie, I am certain they would be able to help out. Kind regards Andrew Doyle
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The package was up to 31st August and we were there early September. Package price had changed. Depending on when you plan to go, I would suggest you look at their website and ask for their current package pricing....
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A Phone No.
Phone number +61 2 6032 9033
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"Take the time to sit down with a drink on the veranda and enjoy the view."
"They all are ground level and back on to the vineyard."
"We enjoyed Room 2 overlooking the vineyard"
"The villas"
"Rooms 2 upwards"
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PRICE RANGE
US$123 - US$147 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
tuileries hotel rutherglen
LOCATION
AustraliaVictoriaRutherglen
NUMBER OF ROOMS
16
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