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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
All reviews wine buffet bed and breakfast package spa bath large bathroom tasting room dbb package cellar door excellent value vineyard room next morning mattress topper staff were exceptional lovely vineyard vineyard views amazing restaurant walking distance to shops tasting area
This is a lovely place to stay and right in the middle of the Rutherglen estates making a good base for wine tasting. The staff are friendly and efficient. The room was spacious , well decorated and very spacious with views over the vineyard.
Excellent experience. From the moment I called to make the booking in October until check out was excellent. Steve was very friendly. Rooms are great. Kids loved the pool. Close to town. 2nd time I have been here and would definitely return . Thank you
My daughter and I were advised by local traders to eat at Tuileries Cafe today. The special of Beetroot Arancini balls was good but my excuse for a Peach and Goats Cheese Salad was very disappointing. Three miserly slivers of peach, 3 raspberries, Half a...More
This accommodation was awesome. Where do I start? Staff were exceptional. We were greeted by Grace, checked out by Steve (both a pleasure to deal with). The gardens were immaculate and well planned. Photos on the net did not do justice. Our room (16) was...More
Date of stay: December 2018
1 Thank 550Frances
Response from TuileriesRutherglen, Manager at TuileriesResponded 1 week ago
Thank you for your lovely review of our property. We are very fortunate to have such a picturesque location, and pride ourselves on quality service.
We are extremely pleased to hear you enjoyed your stay so much, and look forward to seeing you...More
Stayed at Tuileries on our way back home from Sydney. This accomodation complex never disappoints. Great room. Heaps of space. Beautiful outlook over the vineyard. Swimming Pool and tennis court; great restaurant and Rutherglen Estate cellar door on your doorstep. Friendly and helpful service.
Response from TuileriesRutherglen | Property representative |
Thankyou for your question.
We take customer feedback seriously and certainly discuss both specific issues and general comments amongst both management and staff. It is of great concern when... More
Thankyou for your question.
We take customer feedback seriously and certainly discuss both specific issues and general comments amongst both management and staff. It is of great concern when something has gone wrong or things were not up to the standard expected by a guest. When they are comments about staff attitudes or performance, the staff involved definitely take the matter to heart and we all discuss how things could be improved. We have a terrific team of staff members: about half have been here for multiple years, and many have worked in other local businesses for years as well. As a manager, I treasure them all, and we try to support them with training and organisation.
With that in mind we monitor feedback via TripAdvisor and a range of other sources.
Yes, there are some comments that things have changed. Well, all things change. Our aim is to hold on to the best of Tuileries and improve in areas that we can.
Yes, we have had some comments that people do not like some changes. We also have many comments that people do appreciate some changes. We have paid a lot of attention to the property and to the services we offer. Recently we introduced a garden and interior renovation program to continue to improve the amenities we offer to guests. We pay careful attention to all the Food and Beverage services we ensure we are producing a quality product. For example, we no longer offer a buffet for breakfast, but a full breakfast cooked to order including both fresh continental items and hot dishes.
Yes, we have changed some pricing: Last year we introduced a cheaper rate for Room Only stays: this is $40 cheaper per night than any rate the property has offered before. Bed and breakfast has increased by $20 per night per room, but only on high season dates. Our full dinner bed and breakfast package increased in Spring by $15 per person, but we simultaneously introduced a cheaper 2 course option. Currently our feedback rates our service as good value twice as often as poor value: obviously we need to improve so that the vast majority (say 90%) see our service as good value, and we are always trying to do that.
Obviously we don't get everything right all the time. We try, but for many reasons, sometimes we don't manage to provide the service a guest expects. Hopefully when that happens we are gracious enough to try to fix the situation or make amends as best we can.
Lastly, the TripAdvisor review on 22 November 2017 (the one with the capitals) is a fake review. We are trying to have this rectified, but .........
I hope this has answered some of the queries you may have. If you have any further questions I would be happy to answer them, so please call or email. If you would prefer to speak to any of our other staff like Steve or Grace or Katie, I am certain they would be able to help out.
The package was up to 31st August and we were there early September. Package price had changed. Depending on when you plan to go, I would suggest you look at their website and ask for their current package pricing....