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I think it depends on what room you get at the Tuileries that dictates your experience. We were put in a room that should not be being used at this point. The worst part of the room was the bathroom - there was mould on...More
We planned on one night and stayed two, very helpful and friendly staff, great big warm room with lovely covered deck overlooking the vines and on the edge of the beautiful town. Part of a lovely winery. Great wifi and fabulous restaurants for breakie and...More
Such beautiful grounds and an amazing restaurant but let down by our accommodation being less then clean. No shampoo or soap provided, hair on spare pillows, and uncleaned toilet floor. Housekeeping not up to scratch.
We had our wedding reception here at the end of february. Absolutely perfect setting, they worked with every special request we had. The food was amazing. They have a lovely vineyard out the back for sunset photos. The honeymoon suite is spacious and comfortable. All...More
Response from TuileriesRutherglen | Property representative |
Thankyou for your question.
We take customer feedback seriously and certainly discuss both specific issues and general comments amongst both management and staff. It is of great concern when... More
Thankyou for your question.
We take customer feedback seriously and certainly discuss both specific issues and general comments amongst both management and staff. It is of great concern when something has gone wrong or things were not up to the standard expected by a guest. When they are comments about staff attitudes or performance, the staff involved definitely take the matter to heart and we all discuss how things could be improved. We have a terrific team of staff members: about half have been here for multiple years, and many have worked in other local businesses for years as well. As a manager, I treasure them all, and we try to support them with training and organisation.
With that in mind we monitor feedback via TripAdvisor and a range of other sources.
Yes, there are some comments that things have changed. Well, all things change. Our aim is to hold on to the best of Tuileries and improve in areas that we can.
Yes, we have had some comments that people do not like some changes. We also have many comments that people do appreciate some changes. We have paid a lot of attention to the property and to the services we offer. Recently we introduced a garden and interior renovation program to continue to improve the amenities we offer to guests. We pay careful attention to all the Food and Beverage services we ensure we are producing a quality product. For example, we no longer offer a buffet for breakfast, but a full breakfast cooked to order including both fresh continental items and hot dishes.
Yes, we have changed some pricing: Last year we introduced a cheaper rate for Room Only stays: this is $40 cheaper per night than any rate the property has offered before. Bed and breakfast has increased by $20 per night per room, but only on high season dates. Our full dinner bed and breakfast package increased in Spring by $15 per person, but we simultaneously introduced a cheaper 2 course option. Currently our feedback rates our service as good value twice as often as poor value: obviously we need to improve so that the vast majority (say 90%) see our service as good value, and we are always trying to do that.
Obviously we don't get everything right all the time. We try, but for many reasons, sometimes we don't manage to provide the service a guest expects. Hopefully when that happens we are gracious enough to try to fix the situation or make amends as best we can.
Lastly, the TripAdvisor review on 22 November 2017 (the one with the capitals) is a fake review. We are trying to have this rectified, but .........
I hope this has answered some of the queries you may have. If you have any further questions I would be happy to answer them, so please call or email. If you would prefer to speak to any of our other staff like Steve or Grace or Katie, I am certain they would be able to help out.
The package was up to 31st August and we were there early September. Package price had changed. Depending on when you plan to go, I would suggest you look at their website and ask for their current package pricing....