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Extended Stay America - Nashville - Airport

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Traveller (10)
Room & Suite (14)
Dining (1)
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Overview
  • Excellent13%
  • Very good11%
  • Average17%
  • Poor19%
  • Terrible40%
8 Apr 2018
“Not the best stay”
2 Feb 2018
“Not bad”
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Non-Smoking Hotel
Kitchenette
Pets Allowed
Wheelchair access
2 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (52)
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1 - 5 of 52 reviews
Reviewed 4 weeks ago

We chose to book with this hotel because we had a voucher that we got from a previous night's stay at an Extended Stay America that was less than desirable. When researching the options for ESA in Nashville, the Airport- Elm Hill Pike location had...More

Thank rawbjw75
Response from 00esa, Manager at Extended Stay America - Nashville - AirportResponded 4 weeks ago

Thank you for your feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with our front desk and housekeeping teams to prevent this from happening again. We value your feedback...More

Hotel's Favourite
Reviewed 16 December 2017

Neighbors in room adjancent was noisy with constant screaming and crying loudly from kids, banging on walls, and constant visitors and door banging all evening, loud tv , neighbors abor assime Kids runn8ng across floor all evening and banging on floor, both causing me to...More

Review collected in partnership with Extended Stay
Thank Randy F
Response from 00esa, Manager at Extended Stay America - Nashville - AirportResponded 17 December 2017

Randy, thank you for staying at Extended Stay America and for the wonderful feedback. It is a pleasure knowing you had an enjoyable stay and that you received an excellent service from our staff. Your compliments have been shared with the entire team for recognizing...More

Reviewed 8 April 2018

Bed was clean, bathroom passable.....fridge needed serious replacement....black mould inside, gross outside...furniture needed dusting.....TV remote looked like it hadn't been wiped off since new....maybe someone needs to inspect the cleaning done in the rooms. At a $150 per night....pretty disgusting! The people sleeping...snoring in the...More

Thank Joan A
Response from 00esa, Manager at Extended Stay America - Nashville - AirportResponded 9 April 2018

Joan, thanks for being our guest. We sincerely apologize for the difficulties you encountered while being here and regret we couldn’t provide you a perfect stay. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with...More

Reviewed 7 February 2018

The hotel itself is just okay. It's old, and shows the typical wear and tear. We have stayed there twice though, and if we fly out of Nashville we will stay there again! The first time we went through parkridefly or some service like that,...More

Thank Jeanine_RR
Response from 00esa, Manager at Extended Stay America - Nashville - AirportResponded 8 February 2018

Jeanine, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your wonderful rating, and we look...More

Reviewed 2 February 2018

Room was clean and well stocked, but the door did not have a good weather seal, so there was a draft and light could easily be seen under the door from the outside. The front desk staff was very nice. Housekeeping staff was hard to...More

Review collected in partnership with Extended Stay
Thank Natalie H
Response from 00esa, Manager at Extended Stay America - Nashville - AirportResponded 3 February 2018

Natalie, we are happy to read you had an overall good stay, but it appears we fell short in some areas. We are sorry we missed meeting some of your expectations and have taken a note of your feedback. We hope the positive aspect of...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Details
Price range
US$78 - US$163 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$78 - US$163 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (10)
Room & Suite (14)
Dining (1)
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