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Hayes Street Hotel

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Traveller (14)
Dining (1)
Room & Suite (1)
Overview
  • Excellent32%
  • Very good36%
  • Average14%
  • Poor13%
  • Terrible5%
Travellers talk about
“music row”(7 reviews)
“small hotel”(3 reviews)
“uber ride”(5 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Suites
Wheelchair access
3 Star Hotel
All hotel details
Rooms
30 Apr1 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (68)
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Traveller rating
22
23
10
9
4
Traveller type
Time of year
LanguageEnglish
22
23
10
9
4
Show reviews that mention
All reviewsmusic rowsmall hoteluber rideboutique hotelsocial areapet friendly hotelfree breakfast in the morninghard boiled eggsfront deskonly stayed one nightbooked this hotelminute walkhotel barlobby areawould stay againclose to downtownthree nights
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1 - 5 of 68 reviews
Reviewed 3 days ago

We were disappointed. The hotel is charming in its design, but falls short on delivering a good customer experience. The rooms are nicely sized. The beds are very comfortable. The shower has great water pressure. However, the walls are thin. We good hear the neighbors...More

Thank SCB951
Response from 00gc, General Manager at Hayes Street HotelResponded yesterday

Dear SCB951, Thank you for staying with us during your visit to our city. We appreciate your feedback and hope you will accept our apologies for the noise of the other guests. We hope you will give us another chance to provide you with exceptional...More

Reviewed 1 week ago via mobile

Great hotel lobby, pet friendly and well kept - clean, smells lovely and free breakfast. Hotel check in policy is 3pm, standard. On the less positive, what seems unusual is that check in is first come first serve starting at 3pm which translates into you...More

Thank sveeranarong
Response from 00gc, General Manager at Hayes Street HotelResponded 1 week ago

Thank you for reviewing us. We're happy you found our property spotless and that you loved our pet-friendly feature. However, we are sorry we were not at our best during your visit. Your comments will be shared with our team in an effort to focus...More

Reviewed 1 week ago via mobile

If I could give this place a 0, I would. I was robbed by the housekeeper and they said “things happen and people do things.” That’s the response I get. Not to mention the fact that our room was never really cleaned. Coffee and toiletries...More

2  Thank Stephameeee23
Response from 00gc, Director of Sales at Hayes Street HotelResponded 5 days ago

Stephmamee23, I am so sorry that you did not enjoy your time here at the Hayes Street Hotel. We pride ourselves on going above and beyond to try and ensure that each guest leaves enthusiastically satisfied. I am sorry to hear about the issues that...More

Reviewed 2 weeks ago via mobile

A great little hotel with parking and easy access to music row and university. The foyer was well layed out and rooms nicely appointed. We have stayed in big brand hotels and this one rates up there with big price hotels and will not disappoint.More

Thank Greg J
Response from 00gc, General Manager at Hayes Street HotelResponded 2 weeks ago

Greg, thank you for the delightful review of the Hayes Street Hotel. We are so happy you enjoyed your room and our hospitality. Your satisfaction is very important to us as we constantly strive to make your experience a great one. We hope you will...More

Reviewed 3 weeks ago via mobile

We stayed her for a quick 3 day get away. Cute place with simple designs. Free breakfast in the morning which was really nice and pretty good. Staff was all nice and place was clean. I would stay again.More

Thank Frank S
Response from 00gc, General Manager at Hayes Street HotelResponded 3 weeks ago

Frank, thank you for the wonderful review of the Hayes Street Hotel in Music City. We are thrilled you enjoyed our unique style and the ambiance of our intimate boutique hotel. Nothing is more important to us than your comfort and satisfaction, and we appreciate...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Business Centre with Internet Access
Room amenities
Air Conditioning
Refrigerator in room
Details
Price range
US$196 - US$395 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms, Suites
Details
Price range
US$196 - US$395 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms, Suites
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Traveller (14)
Dining (1)
Room & Suite (1)
Questions & Answers
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nofrills11
1 April 2018|
AnswerShow all 3 answers
Response from Rey17 | Reviewed this property |
The Gulch is the ravine that brackets CSX' north-south rail line and yard just east of 11th Avenue N. Hayes Street Hotel is closer to 19th Avenue N than it is 20th Avenue. That's about 10-15 minutes distant, by foot, from... More
1
Vote
nearalbanyny
23 March 2018|
AnswerShow all 8 answers
Response from jowens777 | Reviewed this property |
No shuttle. Use Uber, taxi or your own car.
1
Vote
skaomatic
15 June 2017|
AnswerShow all 3 answers
Response from jgrentner | Property representative |
Because of limited space we offer valet parking at $30 per day.
0
Votes
Room Tips
"No views of note. Hotel is tallest building in immediate area."
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"ask the hotel directly, as it varies by your preference"
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"Choose lower level rooms."
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"Higher level rooms are best, as pets are allowed on lower level rooms"
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