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Country Cascades Waterpark Resort

1,278 reviews
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Traveller (230)
Room & Suite (153)
Pool & Beach (53)
Overview
  • Excellent54%
  • Very good28%
  • Average10%
  • Poor4%
  • Terrible4%
Travellers talk about
“the penthouse”(31 reviews)
“front desk”(197 reviews)
“missy grooms”(14 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2.5 Star Hotel
All hotel details
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,278)Write a Review
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1,276 results
Traveller rating
671
357
136
60
52
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Time of year
LanguageEnglish
671
357
136
60
52
Show reviews that mention
All reviewsthe penthousefront deskmissy groomswafflesroom was cleanindoor poolhot tubcookiesenjoyed our staygreat staybiscuits and gravysmoky mountainthe breakfast areafree breakfastbreakfast staffthe entire staffthe main drag
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1 - 5 of 1,276 reviews
Reviewed 3 days ago

The hotel itself was normal and clean, but the thing that made our stay was the staff. Everyone was so courteous, friendly and helpful. In particular, Greg from guest services, Jack at breakfast and the Front Desk ladies were the ones that really made staying...More

Thank jnjmills
Response from SmokyMountainResorts, General Manager at Country Cascades Waterpark ResortResponded 2 days ago

Thank you so much for taking the time to review our property. I personally think we have the best staff around and we certainly do consider them an asset to our company. I am very pleased to hear they made your stay so enjoyable and...More

Reviewed 4 days ago

We have stayed at this hotel several times but we will be looking elsewhere from now on. We were excited to try out the water park this summer, but we will just stick with The Wilderness. On our recent stay the walls were covered in...More

Thank M T
Response from SmokyMountainResorts, General Manager at Country Cascades Waterpark ResortResponded 2 days ago

Thank you for taking the time to review our property. We appreciate guest feedback whether positive or negative. I sincerely apologize our property did not meet your expectations and I am certainly investigation the issues you mentioned. Please know that this is not a typical...More

Reviewed 4 days ago

My husband and I have been married for 22 years and every year we travel. The people here were so nice. Any time we ran into someone that worked here they smiled and said hello. The beds were comfortable, the rooms were very clean, breakfast...More

Thank milliemarie204
Response from SmokyMountainResorts, General Manager at Country Cascades Waterpark ResortResponded 2 days ago

Thank you very much for your kind words. We strive to provide outstanding customer service to all of our guest! We certainly look forward to seeing you again next year! Thank you, Tracy Wade, General Manager

Reviewed 5 days ago

This place was FANTASTIC!!! The breakfast had grits, come on now who does that!!! yummy! Biscuits and gravy! Waffle making stations!?! Not to mention the breakfast staff comes around to your table, takes your trash, gets you more coffee just becasue they want to, I...More

Thank huggaboo23
Response from SmokyMountainResorts, General Manager at Country Cascades Waterpark ResortResponded 2 days ago

Thank you for taking the time to review our property. We love it when our guest share their experience with us and I am very happy to hear how much you enjoyed your stay. We certainly look forward to seeing you again soon! Thank you,...More

A TripAdvisor Member
1
Reviewed 5 days ago via mobile

Our family absolutely loved this place. As soon as we walked in, it was like the front desk staff jumped at the chance to say hello and welcome to us. We were so tired and ready to rest so the fact that check-took not even...More

Thank A TripAdvisor Member
Response from SmokyMountainResorts, General Manager at Country Cascades Waterpark ResortResponded 2 days ago

Thank you for your review! We are ecstatic that you enjoyed your stay with us. We love when our guest share their experience with us as we are always looking for ways to better serve you! We look forward to seeing you again in March...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$65 - US$191 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Business Hotel in Pigeon Forge
#17 Family Hotel in Pigeon Forge
#18 Romantic Hotel in Pigeon Forge
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$65 - US$191 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Business Hotel in Pigeon Forge
#17 Family Hotel in Pigeon Forge
#18 Romantic Hotel in Pigeon Forge
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (230)
Room & Suite (153)
Pool & Beach (53)
Dining (33)
Family and Play Areas (5)
Amenities (5)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
erinpearce83
11 January 2018|
AnswerShow all 4 answers
Response from SmokyMountainResorts | Property representative |
Hello everyone.. The water park here at Country Cascades is set to open on March 9th. This will depend on weather but the large outdoor pool and the Splashaway Bay area will be heated. Thanks - Donnie, Facilities Manager
0
Votes
tammiem721
3 October 2017|
AnswerShow all 3 answers
Response from SmokyMountainResorts | Property representative |
I apologize but we dont allow pets at our property. However, our sister property, The Ramada South in Pigeon Forge, has pet friendly rooms.
0
Votes
lee h
13 September 2017|
AnswerShow all 3 answers
Response from SmokyMountainResorts | Property representative |
Good Afternoon. Thanks for the question concerning the water park here at Country Cascades. The water here in the water park is heated to 82 degrees, except for the slide. The anticipated closing date for the water park is... More
0
Votes
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Room Tips
"Look elsewhere."
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"We had a king size bed in the original building."
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"If you have small kids get your room in the main tower, where pool is located."
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"We were on the 5 floor"
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