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Country Cascades

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1,088 Reviews from our TripAdvisor Community

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Showing 1,086: English reviews
Charlotte, North Carolina
Reviewed 2 June 2016 via mobile

The place is nestled in the heart of Pigeon Forge. Don't waste money on hot tub suite's. The hot tubs in suite's were old and outdated. Rooms were overall nice and roomy. Staff was very fast to address all issues with room. Had short in switches bathroom. Hole in A/C near window. However pool hours awesome indoor 1200 midnight. That's...

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Helpful?
Thank Lwyr
SmokyMountainResorts, Manager at Country Cascades, responded to this review

Thank you for taking the time to review our hotel. We are so pleased to hear that your stay was such an enjoyable one and that you found our entire staff to be helpful and friendly. We truly take pride in offering exceptional guest service and want each and every guest to feel at home while they are with us....

Reviewed 1 June 2016 via mobile

Hotel needs some major updating. They have spent a lot of money on updating the exterior and have a great jumper for kids. The room is where the money needs to be spent. It appears they updated the headboard but failed to fill in the holes in the walls from the old headboard. The rooms could use additional cleaning. There...

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Thank Elizabeth L
SmokyMountainResorts, Manager at Country Cascades, responded to this review

Thank you for taking the time to write a review for us. We appreciate your honest feedback regarding your room. We have addressed the issues you experienced with our housekeeping and maintenance departments to prevent recurrence. I am so happy to hear that your children enjoyed our Kangaroo Jumper and hope that they were able to take advantage of our...

Wilson, North Carolina
Reviewed 1 June 2016

We were very disappointed when we arrived. The building is pretty, but the room was a disappointment. We had a King with jacuzzi (which we never used) The crud and all around the jets that push the water was nasty. The room was a nice size. The carpet between the bed and jacuzzii had a built up section with extra...

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Thank marriedncary1995
SmokyMountainResorts, Manager at Country Cascades, responded to this review

Thank you for taking the time to share your experience regarding your recent stay with us here at Country Cascades. We love hearing from our guests as it allows us to continue to improve every day. I would like to apologize for the issue that you experienced with the jacuzzi tub in your room as well as our continental breakfast....

Concord, North Carolina
Reviewed 31 May 2016

Hotel is old, but clean. They offer a free breakfast that isn't phenomenal, but it's free. Our boys LOVED the Kangaroo Jumper that was on property. The staff was fantastic during the entire stay. Very impressed with the front desk employees. Very friendly and genuinely interested in us having a good stay.

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1Thank christyw845
SmokyMountainResorts, Manager at Country Cascades, responded to this review

Thank you for taking the time to share your thoughts regarding your recent stay with us. We truly value our guests feedback as it lets us know how our entire staff is performing as well as what our guests think we can improve upon. We are excited to announce that next year we will be adding another tower of rooms,...

Kingsport
Reviewed 31 May 2016

Hotel was great again, and the front desk staff is amazing. They are friendly, helpful, and very efficient at check-in. Rooms are always clean and the breakfast is great! Can't wait to see the new water slide coming soon. Seems this hotel is striving for continued success. I will return again.

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1Thank Kim C
SmokyMountainResorts, Manager at Country Cascades, responded to this review

Thank you for writing a review for us based on your recent stay here at Country Cascades. We are so happy to hear that you enjoyed every aspect of your stay from our friendly staff to our spacious rooms as well as our Deluxe Continental Breakfast, we truly have something to offer everyone. As you mentioned, we are adding another...

Fort Wayne, Indiana
Reviewed 30 May 2016

The hotel customer service is the absolute best. We talked to Gregg, he was very helpful, gave us several good tips and recommendations. When we book our next trip to Country Cascades it will be because of him. The hotel is nice overall.

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1Thank jordo360
SmokyMountainResorts, Manager at Country Cascades, responded to this review

Thank you for taking the time to review your recent stay with us here at Country Cascades. We love hearing from our guests as it lets us know where we are excelling as well as where we can improve. We truly appreciate your kind words regarding Greg and his high level of customer service. I am sure that he will...

Hueytown, Alabama
Reviewed 30 May 2016

You could not ask for a more friendly staff. They made you feel right at home. It was clean. The furniture could use some updates but that did not affect our trip. The breakfast was very good. Everyone, each morning, was happy and talking and enjoying the meal together. The service was fast and that was a plus for us.

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1Thank Z8434ZNamandak
SmokyMountainResorts, Manager at Country Cascades, responded to this review

Thank you for taking the time to review your recent stay with us here at Country Cascades. We love to hear from our guests as it lets us know where we are excelling as well as where we can improve. We are so happy to hear that you and your family enjoyed our Deluxe Continental Breakfast so much and that...

old hickory
Reviewed 30 May 2016

Staff were all very friendly, the discounts around town were really nice, the 7th floor rooms with gabled windows were beautiful. Beds comfortable, plenty of pillows, allowed us to check in early. 1100 check out was nice.

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1Thank MichelleOldHickory
SmokyMountainResorts, Manager at Country Cascades, responded to this review

Thank you for your review of your time with us. Here at Country Cascades we have a large variety of room types to suit the needs of all of our guests. All rooms on our 7th floor feature vaulted ceilings which are beautiful and really allow for a perfect stay. I am pleased to learn that you found your bed...

SC
Reviewed 30 May 2016

Very easy check in, staff was wonderful, friendly and very helpful. Room was just as said and very clean. Bed was comfy, we had the jacuzzi tub and it awesome to relax in after a busy day walking around. The hotel was within walking distance of a lot of popular sites. Worth the money for sure

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1Thank martysgirl526
SmokyMountainResorts, Manager at Country Cascades, responded to this review

Thank you for taking the time to review your recent stay with us. We are so happy to hear that you enjoyed your stay and that the Celebration Suite with a king size bed, jacuzzi tub and vaulted ceilings was perfect for your needs. Our entire staff will be pleased to hear all of your sweet words regarding their kindness...

Greeneville, Tennessee
Reviewed 29 May 2016

We had an absolutely amazing stay at Country Cascades! We stayed in the Penthouse suite, and it was very roomy, comfortable and clean. We are a group of friends that come to the area every year, and this was the best trip by far, all because of the great stay. Country Cascades was very convenient to The a island, restaurants...

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1Thank bethsX3957SZ
SmokyMountainResorts, Manager at Country Cascades, responded to this review

Thank you for taking the time to review your recent stay with us at Country Cascades. Our Penthouse Suite is such a great option for our guests that have children or a larger family as it provides plenty of space for everyone and it's split level design allows for privacy. We are so happy to hear that your time with...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Self-Serve Laundry
Official Description (provided by the hotel)
Country Cascades is a 138 room non-smoking hotel. The hotel features and indoor pool and jacuzzi and outdoor pool. There is an ample continental breakfast every morning. Every room has free wireless internet access, coffee makers and refrigerators. Jacuzzi and fireplace suites available. ... more   less 

Additional Information about Country Cascades

Address: 204 Sharon Dr, Pigeon Forge, TN 37863-3219 (Formerly Country Inn & Suites Pigeon Forge)
Region: United States > Tennessee > Sevier County > Pigeon Forge
Price Range: £69 - £236 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Cascades 2.5*
Number of rooms: 138
Reservation Options:
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Also Known As:
Country Cascades Hotel Pigeon Forge
Country Inn Pigeon Forge
Pigeon Forge Country Inn
Hotel Style:
#8 Business Hotel in Pigeon Forge
#18 Family Hotel in Pigeon Forge
#18 Romantic Hotel in Pigeon Forge
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Questions & Answers

Here's what travellers have asked, with answers from Country Cascades staff and other travellers.
6 questions
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South Bend, Indiana
1 month ago
Sandusky, Ohio

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Questions? Get answers from Country Cascades staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for the 7th floor, facing the mountains”
 of 5 bubbles pinkivon, 19 Mar 2017 | Read review
“I stayed on the 3rd floor and it was very quite.”
 of 5 bubbles mightymite2017, 16 Mar 2017 | Read review
“try for the 7th floor. It has cathedral ceilings with fans. Ask for the odd number rooms you get sun in the evening instead of morning.”
 of 5 bubbles Q2190TLjohnc, 11 Mar 2017 | Read review
“Great handicap rooms, some even have roll in showers.”
 of 5 bubbles onthegonan, 8 Mar 2017 | Read review
“Get a room on the backside to get away from any construction.”
 of 5 bubbles 463rickl, 29 Jan 2017 | Read review
5 of 5