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SureStay Hotel by Best Western Pigeon Forge

Traveller (7)
Room & Suite (13)
Dining (1)

About

Location
Cleanliness
Service
Value
The newly renovated SureStay Hotel by Best Western Pigeon Forge is located in the heart of Sevier County. Steps away from WonderWorks, Titanic, Hatfield & McCoys, Hard Rock Cafe, Smoky Mountain Opry, Tanger Outlet® Mall and more. Just a short drive to Dollywood, Gatlinburg, Smoky Mountain National Park, Ripley's Aquarium and much more.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Room features
Air conditioning
Microwave
Refrigerator in room
Accessible rooms
Non-smoking rooms
Good to know
HOTEL CLASS
Hotel links
Visit hotel website
Offers & Announcements:BOOK DIRECT
Hotel deals
32Reviews
26Photos
6Q+A
3Room tips
Traveller rating
  • 17
  • 6
  • 5
  • 0
  • 4
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Popular mentions
The front desk staff was so friendly and accommodating.... The rooms were spotless and clearly they had just been remodeled..... The views of the Pigeon forge strip what's the night surprises well. VERY pleased
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Review collected in partnership with Best Western
Hotel's Favourite
We loved this place. It is new to the Best Western Sure Stay family. It was another name before. They have taken over a hotel that was there before it was new paint the room was great. The beds where great would love to have one at home like that. We got in late and they where
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Response from sam p, Manager at SureStay Hotel by Best Western Pigeon Forge
Responded 31 Jul 2018
Its great to hear that you guys loved your stay. Update the cats are gone, hopefully they made there way back home or at least found another home. Thanks for staying with us. See you next time.
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Outdoor entry. Nicely decorated rooms. The bed was comfy and so were pillows. Room was clean.The shower pressure was very good and water gets hot. True continental breakfast. Many businesses are nearby.
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Review collected in partnership with Best Western
Our second vacation at this hotel. Clean, newly remodeled rooms. Pets are welcome which is a plus! Free breakfast available. Very friendly staff. The nicest economy hotel we’ve stayed at in this area. It’s close to all attractions in the Pigeon Forge and Gatlinburg area. We will
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Our hot water would come and go during the course if a shower. We asked the front desk about it and they said it’s normal. The people in 112 left their dog alone in their room, and it barked for 4 hours nonstop before we left. We asked the front desk to do something about it,
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Response from sam p, Manager at SureStay Hotel by Best Western Pigeon Forge
Responded 28 Nov 2018
Sorry we have tankless water heaters that delivery water on demand and rooms towards the end of the building it takes a minute to get to even with a recirculating pump. We welcome pets to our hotel. As far as the pets go our hotel policy allows pet to be left in rooms by themselves. Because most pets don't bark for hours and hours. Most pets are okay and behave themselves. But sometimes dogs bark that's kinda what they do. Also after you informed us we did call into the room and also went to knock on door, nobody was there except the dog. We tried calling the number on file and could not get ahold of anyone. Nothing more could be done. As an economy hotel we do not offer full daily service. Only light housekeeping is provided. Sorry again for your inconvenience.
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Photo provided by managementSureStay Hotel by Best Western Pigeon Forge
Photo provided by managementSureStay Hotel by Best Western Pigeon Forge
Non Smoking 2 Queen Beds
Photo provided by managementSureStay Hotel by Best Western Pigeon Forge
Photo provided by managementSureStay Hotel by Best Western Pigeon Forge
Photo provided by managementSureStay Hotel by Best Western Pigeon Forge
Non Smoking King Whirlpool
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123
Wheelchair access?
IF you can get a room on the first floor then YES if not NO. They do not have a elevator.
0 votes
Is it handicap accessible? Is there a military discount?
It has a military discount and they can put you on the first floor if you ask.
0 votes
what are thebreakfast items? do they have elevator?
Sorry no elevator. Only 2 stories though.
0 votes
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Its non smoking but you may smoke outside. It has been updated and has new floors, furniture, and paint. Our stay was very nice!
0 votes
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At least 18, I believe. Pretty standard for hotels and car rentals.
0 votes
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12
"Views in the 200-series rooms, where we were, were non-existent. Staying on the front side was probably better."
"easy access to rooms"
"Back building top floor was very quite!"
PRICE RANGE
US$50 - US$139 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
country hearth pigeon forge hotel pigeon forge
FORMERLY KNOWN AS
Rodeway Inn Pigeon Forge
LOCATION
United StatesTennesseePigeon Forge
NUMBER OF ROOMS
38
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