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Holiday Inn Pigeon Forge

Booking.comUS$120*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Holiday Inn Pigeon Forge
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546 Reviews from our TripAdvisor Community

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Showing 542: English reviews
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Sevierville, Tennessee
Reviewed 1 week ago

Lobby is beautiful and welcoming. Room was clean with service excellent. Staff was very friendly, made you feel at home. Breakfast was delicious. Only stayed one night but it was was a very nice weekend getaway.

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Helpful?
Thank Kallen1277
HolidayInnPF, Guest Relations Manager at Holiday Inn Pigeon Forge, responded to this review

Dear Kallen1277, Thank you for the opportunity to serve you. We are pleased that you found our staff friendly and the room clean. I will pass along your kind comments to our staff and we hope to see you again soon! Sincerely, Jennifer B. Assistant Guest Services Manager Holiday Inn Pigeon Forge

Saint Louis, Missouri
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago via mobile

Beautiful lobby, clean and spacious room, friendly and helpful staff. Excellent amenities. In brief: all you'd want in a hotel, at a very reasonable rate. We didn't try the fitness room or the pool, but one can assume it is on the same high level as the rest of the hotel.

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Helpful?
Thank anonymous44881
About Hotel's Favourite Review
HolidayInnPF, Front Office Manager at Holiday Inn Pigeon Forge, responded to this review

Dear anonymous44881, Thank you for your kind review. We are pleased that you enjoyed your stay with us. I'll be sure to pass along your comments regarding our service and staff. Thanks again and we hope to see you next time you visit Pigeon Forge! Sincerely, Andrea W Guest Services Manager

Washington DC, District of Columbia
Reviewed 2 weeks ago

This property is a bit interesting and the whole setup of how we ended up here is a little confusing. It worked out OK in the end, but here was the scenario. My wife had traveled for work and stayed at a Holiday Inn in WV. When she got back, someone from Holiday Inn Vacation Club called her offering her...

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Helpful?
Thank charlesonmission
HolidayInnPF, Front Office Manager at Holiday Inn Pigeon Forge, responded to this review

Dear charlesonmission, It was our pleasure to have you as our guest. You are correct in that in addition to our own bookings, we provide lodging for Holiday Inn Club Vacations and that both brands, Holiday Inn and Holiday Inn Club Vacations, are seperate brands under the parent brand IHG. It certainly can be confusing! I do hope your overall...

Columbus, Indiana
Reviewed 2 weeks ago via mobile

This Holiday Inn is in serious need of a complete remodel. The rooms are very rundown and unpleasant. I have attached a few photos of the bathroom. As you can see, wallpaper is peeling off the walls, paint has peeled off the door jam and the wood door is in very poor condition. The sad thing is this is the...

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Helpful?
Thank S6157KAmelissam
HolidayInnPF, Guest Relations Manager at Holiday Inn Pigeon Forge, responded to this review

Dear S6157KAmelissam, Thank you for your feedback regarding your visit at our hotel. We apologize that your recent stay did not meet expectations. Guest satisfaction is our top priority and I'm disheartened to hear that your stay was not a complete success. We greatly appreciate your taking the time to bring this matter to our attention and apologize for any...

Charleston, West Virginia
Reviewed 2 weeks ago

We stayed here last month for a free stay to attend a timeshare meeting for 90 minutes one day during our stay. The timeshare presentation was good, but far from economical. This might be something that would work for someone who is retired, but if you only have a set amount of vacation, it's not close to worth it. Instead...

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Helpful?
Thank WVMountie07
HolidayInnPF, Guest Relations Manager at Holiday Inn Pigeon Forge, responded to this review

Dear WVMountie07, Thank you for your feedback regarding your visit at our hotel. Your feedback is valuable to us, as we strive to improve with each and every stay. Guest satisfaction is our top priority and I'm disheartened to hear that your stay was not a complete success. We do apologize that you encountered an A/C issue and some noise...

Lebanon, Virginia
Reviewed 3 weeks ago via mobile

This hotel was very clean & the staff was nice. It was very outdated, however. Also, our room was not cleaned the second day we were there. That was a little disappointing. We liked the arcade, and the location was a definite plus. We might stay there again if they update things.

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Helpful?
Thank Nicki M
HolidayInnPF, Front Office Manager at Holiday Inn Pigeon Forge, responded to this review

Dear Nicki M, Thank you for your kind comments regarding our staff and the cleanliness of the hotel. I'm pleased you are your family enjoyed our prime location and our arcade. I will be sure to pass along your comments regarding an update to the appropriate persons. Thank you again, and we hope you will visit us again the next...

Madison, Alabama
Reviewed 3 weeks ago via mobile

When first entering the lobby, the hotel is pleasantly decorated with wood and stone. Too bad my first impression didn't last. Check- in took about 30 minutes. Because my room was booked with a group, the woman at the desk said I had to go to the conference center first and obtain a paper in order to check-in. She was...

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Helpful?
Thank Claudia R
HolidayInnPF, Guest Relations Manager at Holiday Inn Pigeon Forge, responded to this review

Dear Claudia R, Thank you for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We appreciate your comments about the aspects of our hotel that need updating and we will be sure to forward those comments to the appropriate persons for...

Conyers, Georgia
Reviewed 3 weeks ago

People were great but facility was not kept up and seemed to be more talking than doing. Maid service was good for extra coffee. Place was musty smelling like the carpets need replacing??? No ventilation in bathroom/shower?? Needed to get maintenance to fix/turn on Hot Tub on Sunday...weird. Glad I did not pay full price for this...

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Helpful?
Thank snakebit2015
HolidayInnPF, Guest Relations Manager at Holiday Inn Pigeon Forge, responded to this review

Dear snakebit2015, I'm happy that you found our people to be great and am truly sorry to hear about the issues you've described. I will definitely pass along your comments to the appropriate department managers for review and correction. Guest satisfaction is our top priority and I'm disheartened to hear that your stay was not a complete success. We would...

Atlanta
Reviewed 4 weeks ago via mobile

This hotel looks good from the outside but buyer beware. Our check in was not smooth, the hot tub was not working and was terribly small, the pool area smelled so strongly of chlorine that we probably wouldn't have been able to sit in it anyway.Our key cards frequently stopped working, our hair dryer did not work, fridge was not...

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Helpful?
Thank Tammy L
HolidayInnPF, Guest Relations Manager at Holiday Inn Pigeon Forge, responded to this review

Dear Traveler, Thank you for your feedback regarding your recent visit at our hotel. Please accept our apologies for the conditions you've described with your room. Rest assured that these issues will be reported to the appropriate department heads and looked into. We value all comments and hope to have the chance to serve you again. Sincerely, Jennifer B. Assistant...

Chattanooga, Tennessee
Reviewed 4 weeks ago via mobile

In Pigeon Forge for a softball tournament for a couple of days. It rained most of the time we were there, but our hotel room made up for the gloomy weather. Room was nice and clean with a great breakfast

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Helpful?
Thank Tamika W
HolidayInnPF, Front Office Manager at Holiday Inn Pigeon Forge, responded to this review

Dear Tamika W, I'm sorry to hear that the weather wasn't very cooperative during your stay. There are so many fun things to do outdoors! Fortunately, Pigeon Forge has plenty of indoor attractions too and hopefully, you were able to experience a couple of those during your stay. I'm pleased that the hotel was comfortable for you and your family...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
From the time you enter our lodge-style lobby, you will feel right at home at the Holiday Inn Pigeon Forge. We are a completely non-smoking full service hotel in the center of all that Pigeon Forge, TN has to offer. Our knowledgeable guest services team is here to help you with your questions about The Great Smoky Mountains National Park or your favorite local attraction. We will make sure you are ready to get your adventure started in the right direction. Each guest room is equipped with a 42 inch LCD-TV, microwave, refrigerator, and FREE wireless internet. As the only Full-Service Hotel in Pigeon Forge, you will be able to eat, sleep, relax, and play all under one room. We offer over 11,000 sq ft of meeting/banquet space with state of the art audio visual equipment that is perfect for seminars, dinner banquets, weddings, reunions, etc. Our on-site Sales and Catering team is here to ease the stress of planning your event. Whether you are here attending an event, enjoying a meal at our on-site restaurant, or in need of a getaway, we provide you with the level of service that you deserve Enjoy total comfort and convenience in Pigeon Forge with the most trusted name in travel and we will make your stay a memorable one. We are planning for your arrival and waiting to say Welcome Home! ... more   less 

Additional Information about Holiday Inn Pigeon Forge

Address: 3230 Parkway, PO Box 1383, Pigeon Forge, TN 37863-3422
Region: United States > Tennessee > Sevier County > Pigeon Forge
Price Range: £70 - £151 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Pigeon Forge 3*
Number of rooms: 206
Reservation Options:
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Also Known As:
Holiday Inn Pigeon Forge Hotel Pigeon Forge
Pigeon Forge Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Pigeon Forge staff and other travellers.
4 questions
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Dade City, Florida
over a year ago
Roanoke, VA
Napoleon, Ohio
over a year ago

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Questions? Get answers from Holiday Inn Pigeon Forge staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try elsewhere for the money...come on Holiday Inn...step up your game here!!”
snakebit2015, 1 May 2017 | Read review
“NOT #132- the toilet moves, the tub won't hold water, the door is chewed on, etc..”
dvpage, 20 Mar 2017 | Read review
“bed size is full, not the typical queen size- so you may like a king!”
1gypsylife, 7 Mar 2017 | Read review
“Street View was pretty quiet”
Kayl_D, 30 Jan 2017 | Read review
“Avoid even if its free!!! Go Someplace else”
  • Mold on Wall
  • Windows Leak Like A Sieve Carpet is MOLDY
  • Filthy Dirty Ottomen
, 29 Dec 2016 | Read review
5 of 5
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US$120* /night
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Prices are for 1 room, 2 adults
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