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All reviews pigeon forge indoor pool breakfast area the hotel staff complimentary breakfast clean rooms bed was comfortable great place to stay convention center desk clerk easy access location is great up to date would definitely stay here again enjoyed our stay inns traffic
Location was good in regards to being close to a Pigeon Forge. This was a stop over from Nashville. Staff was very friendly and helpful. Rooms were clean. Only problem we had was street noise which we are not accustomed to hearing.
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Just outside the tourist strip which allows for more convenient travel to other areas and all the local attractions.
Nice hotel with a very friendly staff that was more then helpful during my stay. Clean and up to date rooms with comfortable beds. The towels...More
1 Thank llevesqueiii
Response from shirl e, Guest Relations Manager at Hampton Inn SeviervilleResponded 10 July 2018
I am really proud of my staff and the way they really care about our guest and try to make them as comfortable as possible. I think it shows in my entire staff from desk to housekeeping and everywhere in-between. Thanks for taking the time...More
I have stayed at this hotel between 5 and 10 times over the years. The room is very nice and comfortable. Today went down for a continental breakfast at 8:55 AM and there was basically no hot food and the one person who was supposed...More
Thank Lee H
Response from GMK202, Manager at Hampton Inn SeviervilleResponded 2 weeks ago
Thank you for taking the time to review us on TripAdvisor. I'm glad the room was nice and comfortable for you.
We appreciate your patronage throughout the years and thank you for letting me know about the experience you had.
I will definitely...More
Had a bunch of Hilton Honors points to use, and had a nights underlap between condo weeks so decided to try this venue in the downtown area of Sevierville and was surprised at how quiet the room was, no hassle with the internet or having...More
Response from shirl e, Guest Relations Manager at Hampton Inn SeviervilleResponded 1 week ago
Thank you so much for staying with us and for your comments. It appears as though you enjoyed your stay and we are delighted! We look forward to your return.
We booked a two night stay at this Hampton Inn and was not disappointed. The stay was nice and quiet. The room was clean and the staff was friendly. The parking was in the back which was no problem at all. The breakfast was the...More
Response from shirl e, Guest Relations Manager at Hampton Inn SeviervilleResponded 3 weeks ago
Thank you for choosing to stay with us at the Hampton Inn Sevierville, and also a HUGE THANK YOU for being a valued Hilton Honors member! We are thrilled to see that your stay was a great one! We hope to welcome you back again...More
Our Hampton Inn by Hilton is a newly renovated property both interior and exterior. We offer a full hot complimentary breakfast buffet each morning, as well as, our On the GO breakfast bags for those guests …Morewho don't have time relax in our beautiful dinning room. We are located just .8 of a mile from the Sevierville Events and Convention Center. There is shopping along with a variety of restaurant choices all within walking distance of our property. We are only minutes for Dollywood and other area attractions. Our friendly and caring Guest Service Agents are just waiting to tell you all about the area and of course our Great Smokey Mountain National Park. Come stay with us and find out why we were 2015 Excellence in Service winner awarded by Trip Advisor and why we are the Best in Southern Hospitality. We look forward to meeting you. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
Dear Wayne H,
I am truly sorry to hear you had a bad experience at this hotel a year ago. I have recently taken over as the new GM and would like to extend an olive branch to regain your good faith in us. The Hampton Inn... More
Dear Wayne H,
I am truly sorry to hear you had a bad experience at this hotel a year ago. I have recently taken over as the new GM and would like to extend an olive branch to regain your good faith in us. The Hampton Inn Sevierville has been newly renovated to the Forever Young look and as evidenced from our recent surveys, we have turned it around and are doing our best to ensure all our guests have a pleasant and outstanding stay with us. As a Hampton, we come with a 100% satisfaction guarantee, so I hope you will give us another chance to redeem ourselves.
Sincerely, GM, Hampton Inn Sevierville
As previously answered, we do not have an outdoor pool, but we have a nice, newly renovated indoor heated pool that is protected from the noise, dust and public view associated with outdoor pools, which is a... More
As previously answered, we do not have an outdoor pool, but we have a nice, newly renovated indoor heated pool that is protected from the noise, dust and public view associated with outdoor pools, which is a great advantage at a busy tourist location like ours. Our guests love our pool, so I hope you will give us a try.
Sincerely, GM, Hampton Inn Sevierville
Response from TwigCaldwell | Reviewed this property |
I too got no where with the manager. I feel that we will no longer stay at this establishment. When the manager is on the defense from the start there is something wrong with the system or the manager.