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Resort at Governor's Crossing

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1,054 Reviews from our TripAdvisor Community

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Showing 1,051: English reviews
Brentwood, Tennessee
Reviewed 3 days ago NEW

We stay here yearly for our girls shopping trip - and anyone of our group that visits the area throughout the year always stays here as well. Have recommended to lots of family and friends. They are so friendly and helpful. From checkin to checkout - they are at your service. Greg Oneal of Guest Services was super - and...

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Helpful?
Thank Kathy G
THeResort, General Manager at Resort at Governor's Crossing, responded to this review

Thank you again for being a loyal customer of The Resort at Governor's Crossing and we look forward to doing anything we can do to help out our guest. We will pass on your kind words to Greg! Thank you again and please reach out any time we can help during your travels to The Great Smoky Mountains! Heather, General...

Wayne, New Jersey
Reviewed 1 week ago

We had a great 2 bedroom condo that was just a few miles from downtown Gatlinburg. The pools were fantastic for our 3 boys. The trampoline in the front of the property was a huge hit, too!! The staff was very friendly. The rooms were clean & spacious. There is not daily mail service, but they do empty garbages &...

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Helpful?
Thank Melissa S
THeResort, General Manager at Resort at Governor's Crossing, responded to this review

Thank you for the great review! We are glad you found the 2 bedrooms to be clean and spacious and that our limited stay over service was enough for your family. We hope to see you back again in The Great Smoky Mountains. Heather, General Manager

Reviewed 2 weeks ago

I'm a 39 year old Mom of a 10 year old daughter and 4 year old son. This was our first time traveling to Tennessee for a mini vacation prior to Christmas holidays. My Mom also went with us. We were greeted at the front desk by Greg. He was extremely helpful and so pleasant throughout our stay! The rooms...

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Helpful?
Thank Inez O
THeResort, General Manager at Resort at Governor's Crossing, responded to this review

Thank you for the 5 star review. We are glad you enjoyed your stay and found the room to be clean and comfortable. We will pass on your kind words to Greg as he truly is an asset to our guest service staff. Thank you for staying with us and we look forward to your annual trip with us to...

Berea, Kentucky
Reviewed 2 weeks ago

We love staying at the Resort at Governors Crossing. We stay here every year the day after Christmas for a short visit to the mountains. The water park is great and the location is easy to get to by using Veterans parkway. We will be back in February to visit with Grandparents. We get a two bedroom suite that will...

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Helpful?
Thank deputy242
THeResort, General Manager at Resort at Governor's Crossing, responded to this review

Thank you for taking the time to share what a great Christmas you and your family had at The Resort at Governor's Crossing. We are glad you enjoyed the water park and the great location to all there is to do in The Great Smoky Mountains. We look forward to having you and your Grandparents back in February. If we...

Columbus, Ohio
Reviewed 2 weeks ago

The room was outdated and the bathroom for the 2 bed bedroom was far to small. The indoor waterpark is too small for the amount of guests. Light room service isn't explained so don't expect toilet paper, trash to be emptied or soap unless you ask. Then you still don't get them until you go get them. The wifi is...

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Helpful?
1Thank Rodney A
THeResort, General Manager at Resort at Governor's Crossing, responded to this review

We apologize that your stay was not as you expected. Most guest find limited stay over service in condo units typical and the items mentioned in your review are not regular occurrences. Heather, General Manager

Pigeon Forge
Reviewed 2 weeks ago via mobile

Nice location just outside of pigeon forge. Fabulous outdoor activities for families with kids. They have a lazy river, splash pad, pool with water slide, really cool pirate ship playground, small putt putt course, and a hot tub. Inside is a heated water park. Rooms are nice but could use an update. Very nice to have a full kitchen and...

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Helpful?
Thank Rhonda C
THeResort, Front Office Manager at Resort at Governor's Crossing, responded to this review

Thank you for the great review we are glad you enjoyed your stay and continue to stay with us. We can't wait to see you enjoying all the amenities The Resort offers on your next trip to The Great Smoky Mountains. Heather, General Manager

Aberdeen, Ohio
Reviewed 2 weeks ago via mobile

Very accommodating always at the ready for any need you may have. Comfortable clean rooms An very roomy. Greg at the front desk will bend over backwards to accommodate your every need. Our family loves this place. We've stayed here last two years for Christmas An loved it so much we came back to stay for this New Years Very...

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Helpful?
Thank gregfyffe
THeResort, General Manager at Resort at Governor's Crossing, responded to this review

Thank you for the Great Review! We will pass on your kind words to Greg and can't wait to have you back making family memories for all the holidays at The Resort at Governor's Crossing. Heather, General Manager

A TripAdvisor Member
Level Contributor
4 reviews
Reviewed 2 weeks ago via mobile

This was my family's second time staying at the resort. The water was heated and it allowed my son to swim and enjoy the waterpark at this time of year. The rooms are spacious and allowed us to be comfortable at all times. The location is close to the Tanger outlets and that's always an advantage to have during Black...

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Thank A TripAdvisor Member
Kansas City, Missouri
Reviewed 2 weeks ago via mobile

We met family and spent time here during the week between Christmas and New Year's. We shared a two bedroom condo with our son's family which included two young children. I have no concerns about tourism dropping off because of the recent fires in Gatlinburg. Everything in Sevier County is packed with tourists. We felt fortunate to have found this...

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Helpful?
Thank kcwinkler
THeResort, General Manager at Resort at Governor's Crossing, responded to this review

Thank you for the review, we are glad you found everything clean and comfortable. Thank you again for the thoughtful detail in your review and we encourage guest to bring any additional cooking needs besides the basics we supply. We hope to see you again at The Resort at Governor's Crossing. Heather, General Manager

Knoxville, Tennessee
Reviewed 2 weeks ago

I stayed here recently. I just so happened to see (what I thought was a guest) berating and being extremely loud and disrespectful to one of the managers. I inquired after the woman left, and to my surprise, it wasn't a guest at all!! It was the woman in charge of the company's hotels, Tabitha. She works directly under the...

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Helpful?
1Thank hehasrisen1225
THeResort, General Manager at Resort at Governor's Crossing, responded to this review

It's unfortunate that someone felt the need to be fictitious in regards to The Resort at Governor's Crossing operations and personnel. We have asked for this review to be removed as it has no factual credibility. Heather, General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Resort at Governor's Crossing offers 165 units for the perfect vacation. Our guest units can sleep from 2 to 14 and are equipped with full kitchens, baths with jetted tubs, modern decor and DVD players. The whole family will enjoy our year round climate controlled indoor water park and our seasonal outdoor water park with 5 pools, two hot tubs, high speed water slides, sauna, and a 250 foot lazy river. Be it a family vacation, weekend getaway, or a business trip you can rest assured that you have made the right choice when selecting to stay at The Resort at Governor's Crossing when looking for accommodations in the Smokies. ... more   less 

Additional Information about Resort at Governor's Crossing

Address: 225 Collier Dr, Sevierville, TN 37862-6911
Region: United States > Tennessee > Sevier County > Sevierville
Price Range: £68 - £134 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Resort at Governor's Crossing 3.5*
Number of rooms: 165
Reservation Options:
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Also Known As:
Resort At Governor`s Crossing Hotel Sevierville
The Resort At Governors Crossing
Governors Crossing Resort
Governor's Crossing
Resort Governors Crossing
Hotel Style:
#1 Green Hotel in Sevierville
#7 Romantic Hotel in Sevierville
#8 Family Hotel in Sevierville
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Questions & Answers

Here's what travellers have asked, with answers from Resort at Governor's Crossing staff and other travellers.
14 questions
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louisville, ky
4 months ago
alabama
Mount Airy, Georgia
21 days ago

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Questions? Get answers from Resort at Governor's Crossing staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You can get pool view - but we love the woods view!”
 of 5 bubbles 298kathyg, 14 Jan 2017 | Read review
“If you get a room on the 2nd floor you will be on the same floor as the indoor pool and arcade.”
 of 5 bubbles inezo2017, 3 Jan 2017 | Read review
“Both buildings connect to the pool area.”
 of 5 bubbles deputy242, 1 Jan 2017 | Read review
“Choose a room at another hotel.”
 of 5 bubbles rodneya2017, 1 Jan 2017 | Read review
“Call in advance and request your preference. May or may not be able to accommodate.”
 of 5 bubbles chashol2016, 28 Dec 2016 | Read review
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