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Resort at Governor's Crossing

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Traveller (437)
Room & Suite (184)
Pool & Beach (90)
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Overview
  • Excellent60%
  • Very good22%
  • Average8%
  • Poor5%
  • Terrible5%
Travellers talk about
“full kitchen”(140 reviews)
“lazy river”(115 reviews)
“bedroom condo”(76 reviews)
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Suites
Fitness centre
3 Star Hotel
All hotel details
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Reviews (1,372)
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1,368 results
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804
305
115
72
72
Show reviews that mention
All reviewsfull kitchenlazy riverbedroom condopool attendantwater slideswasher and dryerpool areapigeon forgeindoor waterparkgreat for kidsall agestanger outletssleeper sofaliving areahot tubfamily vacationspring break
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1 - 5 of 1,368 reviews
Reviewed today

This was my family's second visit to this hotel in 3 or 4 years. However this year we chose it because we needed room for 8 people and they had a 2 bedroom condo available for a reasonable price. We were very satisfied with the...More

Thank vonfaknam
Response from TheResort, Manager at Resort at Governor's CrossingResponded today

Thank you for letting us know how your stay was! It is unfortunate to hear that we missed restocking your toilet paper during your stayover service but we're happy one of our staff members was able to correct this issue. We're glad your family enjoyed...More

Reviewed yesterday via mobile

Had a wonderful visit and Sally was awesome! She was very helpful as we were not familiar with the area. In fact, the entire staff was friendly and we were pleasantly surprised. I can't wait to visit again next year.

Thank alesias2017
Response from TheResort, Manager at Resort at Governor's CrossingResponded today

Thank you for the great review! Sally and the staff are thrilled to hear they could make your stay a memorable one. See you next year! Assistant General Manager, Cierra Layman

Reviewed 2 days ago via mobile

My family and I were there on vacation. We ended up getting woke up at 6:45 a.m. our first morning due to construction. We were able to change rooms to the other side of the hotel. On the 2nd day, I went to restroom in...More

Thank Crystal Y
Response from HEATHER C, General Manager at Resort at Governor's CrossingResponded 2 days ago

Hello Crystal, I am very sorry that things did not go well for you during your visit. We'll reach out to you by phone so we can talk to each other and fix this!

Reviewed 3 days ago via mobile

My family has stayed here many times. We love it. Both the indoor and outdoor water areas are clean fun and easily accessible. Our room was spotless, and possibly the comfiest bed I’ve ever been in. Jamie & Gregg with first services really made our...More

Thank Billie H
Response from HEATHER C, General Manager at Resort at Governor's CrossingResponded 2 days ago

Hello Billie H, We appreciate you being a regular with us and also for taking the time to recognize Jamie and Greg...they are two of our best! We look forward to seeing you again.

Reviewed 3 days ago via mobile

We knew we weren’t going to a luxury hotel. With three families and three girls 10-12 the hook was a two bedroom and two bath apartment and two water parks. Closed down the water parks every night at 11PM and had full days of touristing....More

Thank James W
Response from HEATHER C, General Manager at Resort at Governor's CrossingResponded 2 days ago

Hi James! Thanks for the great review and we're very happy to hear you and the family had a great time with us. We appreciate you being our customer and look forward to seeing you again!

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About
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Meeting Rooms
Laundry Service
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$138 - US$332 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Sevierville
#7 Romantic Hotel in Sevierville
#8 Family Hotel in Sevierville
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$138 - US$332 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Sevierville
#7 Romantic Hotel in Sevierville
#8 Family Hotel in Sevierville
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveller (437)
Room & Suite (184)
Pool & Beach (90)
Dining (1)
Amenities (43)
Outdoor Waterpark (23)
Family and Play Areas (18)
Indoor Pool (12)
Questions & Answers
Ask a question
Andrea C
2 May 2018|
AnswerShow all 4 answers
Response from NancyPat280 | Reviewed this property |
We didn't encounter a problem. There is construction on both sides of the resort. As you enter the entrance, they are digging to connect fiber Optic cabling and other underground necessary connections to the other side of... More
2
Votes
SGibbs58
5 March 2018|
Answer
Response from Diana P | Reviewed this property |
My husband and I stayed in a special-needs room on the first floor. But what they consider the first floor is not the ground floor. You have to take stairs or an elevator to reach it. There is another building possibly that... More
1
Vote
mel19782017
13 January 2018|
AnswerShow all 2 answers
Response from Tamara J |
Yes they do at the pool area but they are small.
2
Votes
Room Tips
"Apartments are roomy."
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"queen beds are small like a full size"
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"Don't stay here"
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"The room was equiped to cook and serve full meals comfortably. Only complaint would be there is no large ice..."
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