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Best Western Palo Duro Canyon Inn & Suites

529 reviews
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Traveller (52)
Room & Suite (34)
Dining (2)
Overview
  • Excellent49%
  • Very good29%
  • Average9%
  • Poor9%
  • Terrible4%
Travellers talk about
“best westerns”(11 reviews)
“state park”(12 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2.5 Star Hotel
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Offers from Best Western Palo Duro Canyon Inn & Suites
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (529)Write a Review
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71 - 75 of 522 reviews
Reviewed 3 July 2017

The hotel and staff were nice. Breakfast was good, and our room was clean. I would stay again! We appreciated the free bottled water and the only problem we had was with the TV and remote control. We had to call for someone to come...More

Review collected in partnership with Best Western
Thank LindaTinTexas
Response from Joshua W, General Manager at Best Western Palo Duro Canyon Inn & SuitesResponded 15 July 2017

Dear LindaTinTexas, Thank you kindly for taking the time to review our property. Our staff strives to provide a superior guest experience, and we are thrilled we were able to meet your expectations. We look forward to serving you the next time you are in...More

Reviewed 28 June 2017

OK, 5pm and the room isn't ready. None of the TVs work. The poor girl who works the front desk is clueless and rude, unapologetic and empowered to do nothing. The ice machine/soda machines are broken. Should have stayed in Amarillo.More

Thank Bill K
Response from Joshua W, General Manager at Best Western Palo Duro Canyon Inn & SuitesResponded 15 July 2017

Dear Bill K, Thank you kindly for taking the time to review our property. I sincerely apologize for the issues you encountered during your stay. This property is now under new management and I can assure you all these issues have been taken care of....More

Reviewed 26 June 2017 via mobile

We stayed in a nice comfortable roo, but...the bed was clean but the dust ruffle was hanging off the bed in places and tucked all the way under in other places. All the mirrors need cleaning especially bathroom. Vanity needs a deep cleaning instead of...More

Thank nysstexas
Response from Joshua W, General Manager at Best Western Palo Duro Canyon Inn & SuitesResponded 15 July 2017

Dear Nysstexas, Thank you for sharing your experience and recommendations for us. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to...More

Reviewed 25 June 2017

Check-In Clerk seemed more interested in socializing with friends in the office than helping guest. One ice machine on 1st floor only is unacceptable, especially with only one slow elevator. If there was any manager on-duty during my stay their presence was not noticed or...More

Review collected in partnership with Best Western
Thank eldont150
Response from Yogin P, General Manager at Best Western Palo Duro Canyon Inn & SuitesResponded 27 June 2017

Dear Valued Customer, Thank you for sharing your experience and recommendations for us. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us...More

Reviewed 23 June 2017

Clean the room! Check in time was 3:00 pm and the room wasn't 'ready' until 6:30 pm. The check in clerk apologized and promised to call when the room was ready. We went next door to a restaurant and never received a call. We returned...More

Review collected in partnership with Best Western
Thank MATT B
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About
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Pool
Free Parking
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Self-Serve Laundry
Meeting Rooms
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$82 - US$151 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$82 - US$151 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
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Traveller (52)
Room & Suite (34)
Dining (2)
Questions & Answers
Ask a question
IkerRod
17 May 2015|
AnswerShow all 2 answers
Response from TexasSnowman | Reviewed this property |
Probably 18 although you should call the hotel to make sure. They will also probably want a credit card at check-in or will require a cash deposit at check-in. Call the hotel is the best advice I can offer.
0
Votes
Rich K
25 April 2015|
Answer
Response from mopsy79363 | Reviewed this property |
Pets are welcome at the Best Western Palo Dura, but the management would like for you to contact them in advance about your pets. Check out their website for contact information. They are very nice managers and will be... More
0
Votes
dayna424
9 March 2015|
AnswerShow all 3 answers
Response from footloose42Texas | Reviewed this property |
Yes 15 minutes
0
Votes
Room Tips
"The king bedded parlor suite is very roomy and comfortable. It would be a great choice for an extended stay."
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"Third floor is the most quiet."
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"Very good restaurant next door but not noisy"
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"It's a very quiet location so I think any room would be good."
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