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Extended Stay America - Dallas - Greenville Ave.

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Traveller (9)
Room & Suite (10)
Dining (1)
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Overview
  • Excellent48%
  • Very good7%
  • Average3%
  • Poor23%
  • Terrible19%
4 Aug 2017
“Overall a good stay”
9 Jul 2017
“Don't let the bedbugs bite”
AMENITIES
Free Wifi
Free Parking
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
Wheelchair access
2 Star Hotel
All hotel details
Additional information
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Reviews (26)
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1 - 5 of 25 reviews
Reviewed 25 March 2018

Overall, this place was pretty gross. The entire 2nd floor smelled like marijuana. The floors in our room were dirty and neither swept nor vacuumed. The toilet leaked water. The kitchen area was not clean, and had leftover food in the cabinets from a previous...More

Review collected in partnership with Extended Stay
Thank 29alyssar
Response from 00esa, Manager at Extended Stay America - Dallas - Greenville Ave.Responded 27 March 2018

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management

Hotel's Favourite
Reviewed 18 September 2017 via mobile

Great customer service, rooms are clean, and good location. Grab and go breakfast in the mornings also weekly's housekeeping for you. If those qualities in a extended stay hotel then this the place for you.More

Thank Rakim H
Response from 00esa, General Manager at Extended Stay America - Dallas - Greenville Ave.Responded 19 September 2017

Rakim, thank you for being our guest at Extended Stay America. We are delighted to read you enjoyed your time with us and that our facilities and service were to your satisfaction. Your feedback is much appreciated, and we look forward to serving you again...More

Reviewed 20 March 2018

We booked through Priceline and understand you get what you get but the remote didn't work, the fridge was not cleaned, no evening staff attendant available, and no grab and go breakfast for us whrn we checked out at 8am.More

Review collected in partnership with Extended Stay
Thank Nino R
Response from 00esa, Manager at Extended Stay America - Dallas - Greenville Ave.Responded 21 March 2018

Nino, thank you for choosing us. We are disheartened to read your review. Please accept our apologies for the problems you encountered. We have discussed the cleanliness issue with our housekeeping team to make sure every room is exceptionally clean. We are actively working with...More

Reviewed 10 March 2018

Love in penthouse @ the Extended Stay! My family and I are evacuees from Houston. This is the first time in 6 months that we've felt at home since losing it all. The ppl here are wonderfully nice and caring and kind. Ty Extended Stay...More

Review collected in partnership with Extended Stay
Thank Michelle S
Response from 00esa, Manager at Extended Stay America - Dallas - Greenville Ave.Responded 11 March 2018

Michelle, thank you for the kind words regarding your long-term stay at Extended Stay America. We are delighted to know how much you enjoyed your stay and the excellent service provided by our staff. We will share your compliments with the entire team. Reviews such...More

Reviewed 17 February 2018 via mobile

Worst stay ever!!!!!!!!!! I didn't even stay because it was just that disgusting. I checked in after my 5 hour drive. The front desk told me that this was a non-smoking hotel. I was pretty happy with this because I hate the smell of cigs...More

Thank yangy03
Response from 00esa, Manager at Extended Stay America - Dallas - Greenville Ave.Responded 19 February 2018

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Laundry Service
Self-Serve Laundry
Details
Price range
US$70 - US$93 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$70 - US$93 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (9)
Room & Suite (10)
Dining (1)
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Room Tips
"The front desk is great at picking a suitable room. 3 Rd floor is usually for longer stays."
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