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Hotel Lumen - a Kimpton Hotel

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#25 of 200 Hotels in Dallas
Certificate of Excellence
GreenLeadersGold level
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Hotel Lumen - a Kimpton Hotel
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358 Reviews from our TripAdvisor Community

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Showing 354: English reviews
Reviewed 5 days ago NEWvia mobile

What an amazing experience! We did not want to leave. The staff were friendly, helpful and genuinely interested in their guests. Juanita went out of her way to graciously avert a minor crisis for our daughter who was auditioning at SMU. The room was as nice and comfortable as any we have stayed in. The food and service in the...

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Helpful?
Thank Chet N
GM-HotelLumen, General Manager at Hotel Lumen - a Kimpton Hotel, responded to this review

Dear Chet N, I'm so glad to hear you had a great visit and look forward to coming back! I love reading comments like yours and will be sure to share the feedback with Juanita...she is a fantastic employee for sure! Hope the audition went well too! Best, Mike

Reviewed 3 weeks ago

This hotel has a super friendly staff. The rooms are clean and comfortable, and the hotel itself is in a great location! The staff takes extra care in making sure the guests are comfortable and feel welcomed upon arrival.

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Helpful?
1Thank Amanda H
GM-HotelLumen, General Manager at Hotel Lumen - a Kimpton Hotel, responded to this review

Dear Amanda H, Thank you so much for the great review! I agree, the staff is quite friendly and do a fantastic job making our guests feel welcome! Glad you had such a great experience and hope to see you in the future. Best, Mike

Reviewed 3 weeks ago

Great room: silent, comfortable beds, spacious, good-sized bathroom with everything you need, nice modern decor. Service: all the staff without exception are wonderful. Very nice people, helpful and professional. Location: very convenient if you are visiting SMU. If not, everything is a bit far. Pet friendly: I didn't travel with dogs, but a friend of mine came with his dog...

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Helpful?
1Thank Paloma A
GM-HotelLumen, General Manager at Hotel Lumen - a Kimpton Hotel, responded to this review

Dear Paloma A, thank you for your comments! I'm glad to hear you had an excellent experience at the hotel. I agree, we do have some incredible staff! I'll be sure to share your comments with everyone! I hope we have the chance to see you again. Best, Mike

Greenwood Village, Colorado
Reviewed 4 weeks ago via mobile

We ended up in the enormously large ADA room, which was a pleasant surprise....huge doorways, easy access shower, a small but separate kitchenette, a living room area, etc. Overall, it was a beautiful, modern room, but it was so impractical! I know that this is a premiere hotel in the area, but I may be hard pressed to return there...

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2Thank 1moreinthebucket
GM-HotelLumen, General Manager at Hotel Lumen - a Kimpton Hotel, responded to this review

Dear 1moreinthebucket, I appreciate all of your comments. I love the detail. We will certainly follow up regarding hooks in the bathrooms...that should be a very easy fix. That, as well as the dishes / silverware / glasses in the suites. They were recently added and should be good to go now. Sorry about the bathroom layout...we can look into...

Danville, California
Reviewed 31 October 2016

The Lumen, owned by Headington Companies and managed by Kimpton Hotels & Restaurants, is characterized as an intimate boutique hotel. It is set across from Southern Methodist University in the heart of the Park Cities just blocks away from Snider Plaza, Highland Park Village and convenient to NorthPark Center. The hotel was expanded and renovated in 2012. For me, the...

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Helpful?
Thank JetBlue2
GM-HotelLumen, General Manager at Hotel Lumen - a Kimpton Hotel, responded to this review

Dear JetBlue2, I am very sorry to hear about your experience. I understand the inconvenience of walking around / thru the area that the function was taking place. Also, we will be upgrading an additional boost for our WiFi. I hope this does not deter you in staying with us in the future. Be sure to let me know if...

Crowley, Louisiana
Reviewed 17 October 2016

Welcoming from the valet to the cleaning service. The location is ideal if visiting SMU. Love having the wine hour during the weekday afternoon and the on-site restaurant has an amazing breakfast. Love the boutique size of this hotel. By the time we left, they knew by name and car on before even handing them the key tag. Very personal...

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Helpful?
1Thank 30Andrea30
GM-HotelLumen, General Manager at Hotel Lumen - a Kimpton Hotel, responded to this review

Dear 30Andrea30, Thank you so much for the great review! We are all very fortunate to work with one another...we take great pride in what we do. I'm glad this came across during your visit and the staff took great care of you. Let me know when you come back...I'd like to do what I can to make sure we...

Dallas
Reviewed 10 October 2016

This is a stylish boutique in a wealthy suburb of Dallas, across the street from SMU. Joining us in the valet line were attractive 30 somethings driving expensive impractical but fun cars. The public spaces are modern, elegant and pleasant. The restaurant and bar were good and somewhat inventive; the service was excellent. Sculpture by Brad Oldham strewn about in...

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Helpful?
1Thank jeff3545
GM-HotelLumen, General Manager at Hotel Lumen - a Kimpton Hotel, responded to this review

Dear jeff3545, thank you for your comments and sorry we did not exceed your expectations. We will look into the grout work and get it rectified. Also, I agree with your statement about the dishware in the suites...it is on order and should arrive very soon. I'd like to redeem your trust...let me know if you will give us a...

Atlanta, Georgia
Reviewed 26 September 2016 via mobile

Clean, fresh with a very cordial and attentive staff who always seem to put in the extra effort. For proximity to SMU, this hotel is a must. Rooms are modern and stylish. Keep an eye open for the numerous fun stainless steel sculptures throughout the hotel. We enjoyed going to the roof deck with a glass of wine and looking...

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1Thank Robert W
GM-HotelLumen, General Manager at Hotel Lumen - a Kimpton Hotel, responded to this review

Dear Robert W, I loved reading your comments! Thanks for the kind words and glad you had a fantastic experience. I agree, the sculptures are pretty cool and love how they pop up everywhere. Hope to see you again. Best, Mike

Orlando
Reviewed 26 September 2016

The hotel is quite lovely. It's not in a touristy area but it's very nice in the Highlands district. The room was so-so. Smelled a little but I think it's an old hotel. No towel bar outside of the toilet which is across the bathroom and behind the door so not easily reachable if you are getting out of the...

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Helpful?
Thank Tashatart
GM-HotelLumen, General Manager at Hotel Lumen - a Kimpton Hotel, responded to this review

Dear Tashatart, Thank you for your comments and sorry to hear about the smell of the room. I would love to know what room you were in so we can address it. You can email me directly at mike.sutter@hotellumen.com. I hope you will give us a 2nd chance...I'll make sure it is a fantastic experience. Best, Mike

Chicago, Illinois
Reviewed 24 September 2016

I came to Dallas a couple weekends ago with friends and the Lumen blew us away. Our birthday amenity upon arrival was perfect for us! The room was quite spacious and very clean. The pool area was so nice to relax by and have a few cocktails. The silver artwork/sculptures around the property were a nice touch of humor and...

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Helpful?
2Thank ChicagoCody
GM-HotelLumen, General Manager at Hotel Lumen - a Kimpton Hotel, responded to this review

Dear ChicagoCody, Thank you so much for the great comments! I'm thrilled you had such a great experience. I agree, the sculptures do add a uniqueness to the property that is fun to explore. I'm glad you enjoyed your birthday! Best, Mike

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Hotel Lumen, a Kimpton Hotel, brilliantly illuminates your stay in Dallas. Ideally situated across from SMU campus and adjacent to the swanky Social bistro, its chic retro style provides modern comfort that feels fresh and inviting. Located in the affluent Park Cities neighborhood, our luxury boutique hotel is near exceptional shops, restaurants and museums. The hotel is also close to the Dallas World Aquarium, Meyerson Symphony Center, Dallas Art Museum and the American Airlines Center. ... more   less 

Additional Information about Hotel Lumen - a Kimpton Hotel

Address: 6101 Hillcrest Ave, Dallas, TX 75205-2243
Region: United States > Texas > Dallas
Price Range: £147 - £287 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Lumen - a Kimpton Hotel 3.5*
Number of rooms: 52
Reservation Options:
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Also Known As:
Hotel Lumen Kimpton
Hotel Style:
#3 Green Hotel in Dallas
#13 Family Hotel in Dallas
#25 Romantic Hotel in Dallas
#45 Business Hotel in Dallas
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Lumen - a Kimpton Hotel staff and other travellers.
2 questions
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Houston, Texas
Joplin
over a year ago

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Questions? Get answers from Hotel Lumen - a Kimpton Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room with good WiFi if there is one.”
 of 5 bubbles JetBlue2, 31 Oct 2016 | Read review
“Rooms facing Hillcrest have a nice view of SMU campus across the street but it does get warm in the afternoon.”
 of 5 bubbles 30Andrea30, 17 Oct 2016 | Read review
“The newer of the two buildings is probably best.”
 of 5 bubbles jeff3545, 10 Oct 2016 | Read review
“Suites are excellent.”
 of 5 bubbles skb22, 24 Jul 2016 | Read review
“Our room balcony faced Hillcrest Ave, but road noise was minimal.”
 of 5 bubbles ScottEP, 9 Jul 2016 | Read review
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