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SpringHill Suites Dallas Downtown/West End

SpringHill SuitesUS$194*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
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SpringHill Suites Dallas Downtown\/West End
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457 Reviews from our TripAdvisor Community

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Showing 442: English reviews
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Mumbai (Bombay), India
Reviewed yesterday NEWvia mobile

Very good service. Kind and helpful staff. Free champagne today. Nice and healthy breakfast. Large rooms with iron, microwave, coffee maker, LCD to, alarm clock, heater/cooler. Gym, swimming pool and laundry

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Helpful?
Thank iamrane
Reviewed 1 week ago via mobile

Overall the hotel served it's purpose. We were traveling with another family, and had 4 boys under the age of ten with us. The hotel is centrally located and the rooms are large. However - the other family attempted to use the pull out sofa and found stained, smelly luggage. And then when cleaning up to leave I found the...

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Helpful?
Thank Walter S
celia l, General Manager at SpringHill Suites Dallas Downtown/West End, responded to this review

Dear Valued Guest, Thank you for taking the time to complete a review through TripAdvisor in regards to your recent stay at the SpringHill Suites Dallas Downtown West End As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for...

Reviewed 1 week ago via mobile

This hotel provided a great stay. The room was a pretty normal Marriott SpringHill Suites set up. Accommodations were good, very clean. What made this place special is the team working there. Especially the front desk. One of the front desk let me borrow her personal phone charger, so nice! They also were extremely accommodating with granting me a late...

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Helpful?
Thank Rebecca C
celia l, General Manager at SpringHill Suites Dallas Downtown/West End, responded to this review

Dear Valued Guest, Thank you for taking the time to complete a review through TripAdvisor in regards to your recent stay at the SpringHill Suites Dallas Downtown West End. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a VALUED CUSTOMER,...

Reviewed 1 week ago

Although I only stayed at this particular hotel for a single night, my experience was excellent! Very clean and welcoming from the staff to the overall feel of the hotel. Very conveniently located in downtown. The room was extremely comfortable and clean. The complimentary breakfast was outstanding. Honestly, it was my favorite stay thus far of any place that I...

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Helpful?
Thank Brian B
celia l, General Manager at SpringHill Suites Dallas Downtown/West End, responded to this review

Dear Valued Guest, Thank you for taking the time to complete a review through TripAdvisor in regards to your recent stay at the SpringHill Suites Dallas Downtown West End With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a VALUED CUSTOMER,...

New Boston, Texas
Reviewed 2 weeks ago via mobile

I joined the family on their second day and reserved a room. When I requested a room next to the family, the extremely friendly desk attendant asked if I minded checking with the family member to make sure it was ok. I said fine, and he did so. He was able to get a room across the hall._hen I asked...

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Helpful?
Thank refuse2worry
celia l, General Manager at SpringHill Suites Dallas Downtown/West End, responded to this review

Dear Valued Guest, Thank you for sharing your experience at the Springhill Suites Dallas West End through TripAdvisor website. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a VALUED CUSTOMER,your feedback will be shared with the team to continue to...

Clifton Park
Reviewed 2 weeks ago

Dallas has so much to offer. We were there for the Women's Final Four. The hotel only has 10 floors. We had a large room, with a king size bed & a sofa bed. There was a small microwave and refrigerator. The ante room had the sink & the bathroom itself has a shower/tub. Our stay was pleasant. The breakfast...

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Helpful?
Thank kdpbball
celia l, General Manager at SpringHill Suites Dallas Downtown/West End, responded to this review

Dear Valued Guest, Thank you for sharing your experience at the Springhill Suites Dallas West End through the TripAdvisor website. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a VALUED CUSTOMER,your feedback will be shared with the team to continue...

San Francisco, California
Reviewed 4 weeks ago

I booked this hotel for it's location and I don't really have any complaints. My only complaint is that you can hear the street noise even up on the higher floor. The staff was super friendly. Bed was very comfortable and the shower was perfect. 5 minutes walk from the train station and lots of restaurants close by. I highly...

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Helpful?
Thank Marjorie B
celia l, General Manager at SpringHill Suites Dallas Downtown/West End, responded to this review

Dear Valued Guest, Thank you for sharing your experience at the Springhill Suites Dallas West End through the TripAdvisor website. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a VALUED CUSTOMER,your feedback will be shared with the team to continue...

Washington DC, District of Columbia
Reviewed 4 weeks ago via mobile

I'm in hotels about half of every year for work and have earned Platinum status. Downtown Dallas doesn't offer many Marriott family hotels - I should have checked SPG. As a Platinum member there are specifics in my profile about things I prefer and things I do not. This hotel interpreted "not near elevator" as meaning "next to ice machine"...

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Helpful?
Thank SeatOfMyPntsTravelr
celia l, General Manager at SpringHill Suites Dallas Downtown/West End, responded to this review

Dear Valued Guest, Thank you for taking the time to complete a review via Tripadvisor in regards to your recent stay at the SpringHill Suites Dallas Downtown/West End. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the...

Reviewed 4 weeks ago via mobile

Worked the DFW auto show and stayed here. Fantastic customer service; always had great advice on parking and where to go after work. Especially Henry Massawi who was the concierge. He was there every time I came back and was more than helpful with some packages that were delivered. Will stay here again.

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Helpful?
Thank Sean P
celia l, General Manager at SpringHill Suites Dallas Downtown/West End, responded to this review

Dear Valued guest, Thank you for sharing your experience at the SpringHill Suites Dallas Downtown/West End through TripAdvisor. As a VALUED CUSTOMER, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our...

Tyler, Texas
Reviewed 4 weeks ago

We booked this hotel because we were traveling with kids and looking for something downtown with a pool and breakfast included. Although all of the staff were friendly, that was the only bright spot of this hotel. As soon as we got off the elevator, the whole floor smelled...a combination of pet urine and smoke. Our room was just as...

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Helpful?
Thank Tish M
celia l, General Manager at SpringHill Suites Dallas Downtown/West End, responded to this review

Dear Valued guest, Thank you for taking the time to a write a review through TripAdvisor in regards to your recent stay at the SpringHill Suites Dallas Downtown West End As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Room Service
  • Free High Speed Internet ( WiFi )
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Questions & Answers

Here's what travellers have asked, with answers from SpringHill Suites Dallas Downtown/West End staff and other travellers.
3 questions
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Houston, Texas
over a year ago
Boston, Massachusetts
over a year ago

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Questions? Get answers from SpringHill Suites Dallas Downtown/West End staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Clean & Comfortable!”
S815UVbrianb, 14 Apr 2017 | Read review
“Ask for a room not overlooking the main street. Park in the pay lot across the street if you have a car!”
Tomba1104, 15 Mar 2017 | Read review
“Get one on the second or thrid floor to better enjoy the common room.”
ronnylaw, 31 Jan 2017 | Read review
“For view, ask for higher floor, facing TGI-Friday”
Joey_Sos, 5 Jan 2017 | Read review
“walls are thin, rooms are outdated; location is excellent”
daviscl76, 4 Jan 2017 | Read review
5 of 5
SpringHill Suites
US$194* /night
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Orbitz.comUS$198
Expedia.comUS$198
PricelineUS$195
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Prices are for 1 room, 2 adults
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