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Sheraton Dallas Hotel

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#44 of 198 Hotels in Dallas
Certificate of Excellence
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Sheraton Dallas Hotel
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2,538 Reviews from our TripAdvisor Community

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Showing 2,466: English reviews
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New Braunfels, Texas
Reviewed yesterday NEW

First, I must say I have been a Marriott girl for some time, and my general experiences in Sheraton before and after being bought by Marriott have been mediocre at best. Recently I stayed at this Sheraton, and was pleasantly surprised by a few things that I wanted to comment on. First and foremost, the customer service, or at least...

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Helpful?
Thank jillmsharp
Palos Hills, Illinois
Reviewed 3 days ago NEW

Hello! I stayed at your hotel in October and it was a Pleasant stay! The room was clean and the environment was like home. Warming and comfortable. Also staff member LAMISHA THOMAS provided great customer service when I asked for extra towels and took time out to explain different benefits that the Sheraton hotel offered. I enjoyed my time and...

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Thank tonesbusiness25
Denton, TX
Reviewed 3 days ago NEW

We stayed at this location for a short stay for a small convention that ran over New Years. The hotel room was clean and comfortable. However, requests to the front desk had to be made multiple times. The convention did not appear to be busy enough to account for that kind of service. The best part of our stay was...

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Helpful?
Thank tenthday
T_LePak, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello tenthday, We apologize for the delay you encountered with your requests. We have shared your review with the hotel management and we will be following up with the front desk team. We invite you to return for another friendly and comfortable experience. Sincerely, Ted LePak Brand Reputation Manager Sheraton Dallas Hotel ted.lepak@sheraton.com

Indiana
Reviewed 4 days ago NEWvia mobile

We have three nights to stay here and we have been here one. I am writing my review now. I was initially really excited to stay at a Sheraton. Upon arrival, things were great. We have three people in one room. We requested a roll away, as I am sick and it feels like flu. Therefore I didn't want to...

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Helpful?
Thank Tamhicks10
T_LePak, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Tamhicks10, We apologize that your experience was disappointing. We have shared your review with the hotel management and someone will be reaching out to you shortly in regards to your stay. We assure you that your experience was out of the ordinary, and we encourage you to give the hotel another chance in the future. Sincerely, Ted LePak Brand...

Davenport, Iowa
Reviewed 5 days ago NEW

Stayed here due to a conference. Hotel was clean, staff was nice. Pool would have been nice, except too cold outside, my kids wished they had something heated and/or indoor. Super nice that there were pool tables and ping pong for FREE. My family played a lot of games over the weekend! While breakfast wasn't free, nice option of having...

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Thank Amos6022
Reviewed 6 days ago NEWvia mobile

We stayed in the Sheraton as it was fairly close to the convention we attended . It is rated 4* but it is a older hotel. I would have appreciated a bar fridge in the room! We had a nice city view from our 18th floor hotel room. It is close the Dart public transport so it makes traveling a...

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Helpful?
Thank Yolande v
T_LePak, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Yolande V, We apologize for the issues you experienced navigating around the hotel. We do have refrigerators in our suites and you can request one for a $20 fee. We invite you to return for another comfortable stay in the future. Sincerely, Ted LePak Brand Reputation Manager Sheraton Dallas Hotel ted.lepak@sheraton.com

Reviewed 1 week ago NEWvia mobile

Definitely would not recommend for family type stay. While the beds were very comfortable, our shower had very little water pressure and when you turned on hot water it sounded like a fog horn. There were no family type restaurants within walking distance and riding the train back to the hotel from the convention center at night with kids was...

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Thank Donna and Ronni... M
T_LePak, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Donna and Ronni, We apologize for the issues you experienced with your bathroom. We have shared your review with the maintenance team and we will be looking to resolve those issues shortly. We invite you and your family to return to the hotel in the future and if there is anything we can do to make your next stay...

Henderson, Nevada
Reviewed 1 week ago NEW

i stay at the Sheraton very frequently for work, sometimes even a week at a time. This is a top notch location and hotel. The amenities are great, the service is fantastic, the location is ideal. I would highly recommend. the downside is don't park here.

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Helpful?
Thank Anthonyj24
T_LePak, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Anthonyj24, Thank you for sharing your review with us. We are pleased to know that you have enjoyed your stays with us and if there is something we can do to make your future stays with us even more enjoyable, please reach out to me at ted.lepak@sheraton.com and let us know. Sincerely, Ted LePak Brand Reputation Manager Sheraton Dallas...

Reviewed 1 week ago via mobile

Checking in tomorrow but needed guidance so I called. Arthur Allen was AMAZING. He exceeded expectations and deserves many props! He was friendly and so so willing to help with everything I asked. He made sure that I was taken care of and I'm so excited for this stay thanks to him!

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Helpful?
Thank Courteney C
T_LePak, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Courteney C, Thank you for sharing your review with us. We are pleased to know that Arthur did a great job assisting you. We will be sure to commend him for his efforts and we hope that you enjoyed your stay with us. Sincerely, Ted LePak Brand Reputation Manager Sheraton Dallas Hotel ted.lepak@sheraton.com

Atlanta
Reviewed 1 week ago via mobile

Traveled to Dallas for 3 day sales meeting. Sheraton is a large hotel with multiple towers and floors up 40 floors. Has two restaurant/bars. Food was provided by hotel for breakfast, lunch and dinner. Food was okay. Rooms were small, but that's okay as I was not in it long. Rooms had coffee maker and fridge. Also included a desk....

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Helpful?
Thank Hugh B
T_LePak, Public Relations Manager at Sheraton Dallas Hotel, responded to this review

Hello Hugh B, We appreciate you taking the time to share your review with us. We apologize that your stay was just okay and not great. We always want our guests to have special and memorable experiences throughout their stays. We invite you to return in the future, and if there is something we can do to make your stay...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Downtown Dallas Hotel offers warm hospitality, an accommodating environment, and vibrant location in the heart of the Arts and Financial district and just blocks from the Convention Center. ... more   less 

Additional Information about Sheraton Dallas Hotel

Address: 400 North Olive Street, Dallas, TX 75201
Region: United States > Texas > Dallas > Downtown Dallas
Price Range: £146 - £259 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Dallas Hotel 4*
Number of rooms: 1840
Reservation Options:
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Also Known As:
Sheraton Dallas Resort
Adam's Mark Dallas
Dallas Sheraton
Adamsmark Hotel
Adam Mark Dallas
Dallas Adam Mark Hotel
Hotel Style:
#25 Luxury Hotel in Dallas
#33 Business Hotel in Dallas
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Dallas Hotel staff and other travellers.
22 questions
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Questions? Get answers from Sheraton Dallas Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“certain times of day it takes a long time to get to top floors.”
 of 5 bubbles Anthonyj24, 19 Feb 2017 | Read review
“great view, high floors, corner rooms are larger”
 of 5 bubbles kennetraw2017, 17 Feb 2017 | Read review
“Corner suites are great if you can get those”
 of 5 bubbles , 9 Feb 2017 | Read review
“Look elsewhere”
 of 5 bubbles 610kentc, 6 Feb 2017 | Read review
“Choose a higher number on every floor. So xx31 is beside the lift.”
  • View pool
  • What is it??
  • Double shower
  • Position elavator and rooms
  • View from 30 floor
 of 5 bubbles 908mischad, 3 Feb 2017 | Read review
5 of 5